![Oludayo Abati](https://jobicy.com/react/themes/app/images/avatar.jpg) Oludayo Abati # Remote Customer Support Specialist Open to offers · Member since 25 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationLagos, NigeriaDesired salaryUnspecifiedWork preferenceRemote OnlyExperience levelMid * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a results-driven Customer Support Specialist and Virtual Assistant with over 2 years of experience supporting customers, merchants, agents, and internal stakeholders across service, operations, and administration. I have handled high volumes of customer interactions across phone, chat, email, and in-person channels, with a strong focus on resolving issues efficiently and maintaining excellent service standards. My background includes CRM management, data entry, reporting, documentation, calendar and inbox management, and workflow coordination in remote and fast-paced environments. I am comfortable working independently and collaborating across teams to escalate and resolve complex issues, improve processes, and maintain operational continuity. I have also supported academic administration, inventory tracking, and business reporting, which strengthened my organizational skills and attention to detail. I am open to global remote opportunities where I can contribute strong communication, problem-solving, and administrative support skills to help teams and customers succeed. ## Skills 22 capabilities[Administrative Support](https://jobicy.com/talent/administrative-support.md)[Budgeting](https://jobicy.com/talent/budgeting.md)[Calendar Management](https://jobicy.com/talent/calendar-management.md)[Communication](https://jobicy.com/talent/communication.md)[CRM Management](https://jobicy.com/talent/crm-management.md)[Cross Functional Collaboration](https://jobicy.com/talent/cross-functional-collaboration.md)[Customer Retention](https://jobicy.com/talent/customer-retention.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Data Management](https://jobicy.com/talent/data-management.md)[Documentation](https://jobicy.com/talent/documentation.md)[Email Support](https://jobicy.com/talent/email-support.md)[Inbox Management](https://jobicy.com/talent/inbox-management.md)[Inventory Management](https://jobicy.com/talent/inventory-management.md)[Live Chat Support](https://jobicy.com/talent/live-chat-support.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Reporting](https://jobicy.com/talent/reporting.md)[Time Management](https://jobicy.com/talent/time-management.md)[Virtual Assistance](https://jobicy.com/talent/virtual-assistance.md)[Written Communication](https://jobicy.com/talent/written-communication.md) ## Tech stack & tools Working toolkit ### Collaboration [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/notion/notion-original.svg) Notion](https://jobicy.com/talent?tool=notion.md)[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/trello/trello-original.svg) Trello](https://jobicy.com/talent?tool=trello.md) ### Communications [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/slack/slack-original.svg) Slack](https://jobicy.com/talent?tool=slack.md) ## Experience Career history ### FirstMonie Sales Executive / Customer Support Specialist · First Bank Nigeria Jan 2023 – PresentProvide customer and operational support to merchants and agents. Respond to inquiries through phone, chat, and in-person support, handle high daily interaction volumes, monitor transaction activities, coordinate escalations, conduct compliance reviews and field audits, and support device recovery and replacement. ### Class Administrator & Virtual Support · Meritha High School Jan 2019 – Dec 2023Coordinated communication between students, parents, and staff. Managed schedules, documentation, attendance records, reports, and academic data, maintained filing systems, supported training activities and process improvements, and assisted students preparing for external examinations. ### Operations & Customer Service Assistant · Chicken and Grills Jan 2018 – Dec 2019Delivered customer service in a fast-paced environment, resolved complaints professionally, maintained inventory records, supported operational processes, and ensured compliance with service and hygiene standards. ### Inventory & Administrative Assistant · Mummy Dami Store Jan 2017 – Dec 2018Managed inventory records and stock tracking, assisted with budgeting and sales tracking, supported business reporting, and helped with accountability and stock reconciliation processes. ## Education Learning history ### Tai Solarin University of Education Dates not specifiedB.Sc. (Ed.), Geography and Environmental Management Undergraduate degree in Geography and Environmental Management. 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