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Languages  Spanish - Native or Bilingual   English - Elementary People also viewed
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[All talent ↗](https://jobicy.com/talent.md)
* [Overview](#overview)
* [Portfolio](#portfolio)
* [Services](#services)

## About Me

I am a responsible and reliable professional with experience in customer service and digital payment management through international online platforms.

I work directly with users, helping them with registration, service usage, transaction coordination, and ongoing support through WhatsApp and official platform channels.

I am known for clear communication, seriousness, and a strong commitment to doing work well and collaborating effectively with a team.

I have experience handling digital operations, following procedures, tracking cases, and resolving user issues quickly and efficiently.

I also have experience supporting communities in Discord, receiving cases, escalating them when needed, and maintaining organized follow-up on activities and interactions.

I am looking for opportunities where I can continue growing in digital operations, customer support, and online service management while contributing with professionalism and dedication.

## Skills

### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Communication](https://jobicy.com/talent/communication.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Teamwork](https://jobicy.com/talent/teamwork.md)[Operations Management](https://jobicy.com/talent/operations-management.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Community Management](https://jobicy.com/talent/community-management.md)[User Support](https://jobicy.com/talent/user-support.md)[Record keeping](https://jobicy.com/talent/record-keeping.md)[Case Handling](https://jobicy.com/talent/case-handling.md)

## Experience

Digital Payments Manager and Customer Support Specialist @ TAKENOS  Feb 2025 - Present Managed digital payment platform operations. Provided user support for registration, service usage, and problem resolution. Monitored digital operations and followed response procedures and timelines.

Digital Payments Manager and Customer Support Specialist @ AIRTM-Server discord  Oct 2025 - Present Managed digital payments and virtual balance operations through platforms such as AIRTM. Provided direct support to users via WhatsApp and Discord, handled cases, and coordinated with support teams for fast resolution. Organized community activities and maintained clear, professional communication.

Digital Payments Manager and Customer Support Specialist @ Trabajo independiente / plataformas digitales  Feb 2025 - Present Provided direct customer support through WhatsApp, Discord, and official platform channels. Managed transactions, verified payments, tracked operations, resolved deposit and withdrawal issues, and maintained basic operation records.

## Education

SendaVerde Rewilding San Buenaventura  Jun 2025  Certificate, Wildlife monitoring and terrestrial mammal sampling

Completed a 16-hour academic workshop on techniques for sampling terrestrial mammals in Bolivia, including wildlife monitoring, transects, footprint molds, track interpretation and classification, camera trapping, and data analysis.

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