![Yendra Castillo Reyes](https://jobicy.com/react/themes/app/images/avatar.jpg)
Yendra Castillo Reyes

# Customer Support Specialist

Open to offers · Member since 26 Jul 2026 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationBrazilDesired salaryUnspecifiedWork preferenceRemote OnlyExperience levelMid
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryI am a customer support specialist with more than 3 years of experience helping international customers across education, tourism, communications, and public service environments.

I have worked through email, phone, and digital communication channels, resolving inquiries, documenting cases, and delivering personalized solutions with a strong focus on customer satisfaction.

My background also includes roles in communications, executive support, editing, and teaching, which has helped me build strong interpersonal, organizational, and problem-solving skills.

I am comfortable handling high-volume communication, coordinating appointments, managing deadlines, and working across multiple digital platforms at the same time.

I value clear communication, cultural sensitivity, and reliable follow-through, especially when supporting people from different countries and professional backgrounds.

I am fluent in Spanish and English, and I bring a professional, adaptable approach to customer-facing and coordination-focused roles.

## Skills

17 capabilities[Case Documentation](https://jobicy.com/talent/case-documentation.md)[Communication](https://jobicy.com/talent/communication.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Cross Cultural Communication](https://jobicy.com/talent/cross-cultural-communication.md)[Customer Success](https://jobicy.com/talent/customer-success.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Documentation](https://jobicy.com/talent/documentation.md)[Editing](https://jobicy.com/talent/editing.md)[Email Support](https://jobicy.com/talent/email-support.md)[Multitasking](https://jobicy.com/talent/multitasking.md)[Phone Support](https://jobicy.com/talent/phone-support.md)[Public Relations](https://jobicy.com/talent/public-relations.md)[Research](https://jobicy.com/talent/research.md)[Scheduling](https://jobicy.com/talent/scheduling.md)[Teaching](https://jobicy.com/talent/teaching.md)[Time Management](https://jobicy.com/talent/time-management.md)[Troubleshooting](https://jobicy.com/talent/troubleshooting.md)

## Tech stack & tools

Working toolkit

### Design

[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/canva/canva-original.svg) Canva](https://jobicy.com/talent?tool=canva.md)

## Experience

Career history

### Marketing & Communications Specialist · Embassy of Grenada

Jan 2025 – Jul 2026Responded to inquiries from international citizens and institutional partners via email and digital communication. Provided support regarding documentation, official procedures, and travel-related questions. Documented customer interactions and maintained accurate communication records. Handled confidential information following organizational policies.

### Spanish Teacher & Cultural Guide · Freelance

Jan 2022 – Jan 2026Supported students from different countries through personalized online and in-person sessions. Built long-term client relationships through exceptional customer service. Resolved scheduling conflicts and service requests professionally.

### Executive Secretary · Mussix, Music Composition Agency

Jan 2024 – Dec 2024Managed high-volume email communications. Answered inquiries from artists, clients, and business partners. Coordinated appointments and maintained documentation. Resolved administrative issues while ensuring customer satisfaction. Worked across multiple digital platforms simultaneously.

### Editor-in-Chief · Opía Magazine

Jan 2022 – Jan 2024Coordinated communication between writers, editors, and external contributors. Managed deadlines in a fast-paced environment. Solved operational issues. Produced professional written communications.

## Education

Learning history

### University of Havana

Jan 2020 – Jan 2024Bachelor's Degree, Journalism

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