Skill Assessments This user has not passed any tests yet No languages specified.People also viewed * [![Franco Ariel](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72802_1785166486.jpg) Franco Ariel Technical Support Specialist](https://jobicy.com/u/id72802.md) * [![Orsolya Sashalmi](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72748_1785153119.jpg) Orsolya Sashalmi IT Helpdesk Specialist](https://jobicy.com/u/id72748.md) * [![Monica Eliana Ochoa Miranda](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72611_1785090388.jpg) Monica Eliana Ochoa Miranda IT Coordinator / Systems Engineer / Analist TI](https://jobicy.com/u/id72611.md) * [![Yuri Ferreira](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72363_1784940008.jpg) Yuri Ferreira IT Support Technician](https://jobicy.com/u/id72363.md) * [![Temitayo Ojo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72339_1784923197.jpg) Temitayo Ojo Azure Administrator | Cloud Support Engineer | Technical Support Engineer](https://jobicy.com/u/id72339.md) * [![Jose Luis Perez](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72338_1784922971.jpg) Jose Luis Perez Sysadmin / Jr. DevOps Engineer / Technical Support L2](https://jobicy.com/u/id72338.md) * [![Justin Motley](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72334_1784921749.jpg) Justin Motley Desktop Support Specialist](https://jobicy.com/u/id72334.md) * [![Juan David Pardo López](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71226_1784908542.jpg) Juan David Pardo López Business Administrator](https://jobicy.com/u/id71226.md) [All talent ↗](https://jobicy.com/talent.md) * [Overview](#overview) * [Portfolio](#portfolio) * [Services](#services) ## About Me I am an IT support professional with a Master's degree in Information Technology and hands-on experience supporting end users across mixed Windows and macOS environments. I have worked deeply in identity and access management, including global administration of Google Workspace and Microsoft 365 / Entra ID, with responsibility for provisioning, deprovisioning, MFA, licensing, and permissions. I am comfortable owning the full ticket lifecycle, from intake through resolution, and I have experience managing SLAs, building support workflows, and creating documentation that helps users solve problems independently. I enjoy turning repetitive manual work into reliable automation. I have built production workflows with Make.com and used tools like n8n, PowerShell, Python, Bash, REST APIs, and webhooks to reduce administrative overhead. I also have experience with device lifecycle management, network administration, PCI DSS compliance, and cross-functional support for teams that need clear communication and dependable technical guidance. I work well independently in distributed environments, and I value practical systems, clean documentation, and solutions that make day-to-day operations easier for both technical and non-technical users. ## Skills ### [Python](https://jobicy.com/talent/python.md)[Documentation](https://jobicy.com/talent/documentation.md)[Windows](https://jobicy.com/talent/windows.md)[Automation](https://jobicy.com/talent/automation.md)[Networking](https://jobicy.com/talent/networking.md)[Vendor Management](https://jobicy.com/talent/vendor-management.md)[REST APIs](https://jobicy.com/talent/rest-apis.md)[BASH](https://jobicy.com/talent/bash.md)[Contract Negotiation](https://jobicy.com/talent/contract-negotiation.md)[PowerShell](https://jobicy.com/talent/powershell.md)[JSON](https://jobicy.com/talent/json.md)[MacOS](https://jobicy.com/talent/macos.md)[DNS](https://jobicy.com/talent/dns.md)[TCP IP](https://jobicy.com/talent/tcp-ip.md)[Identity And Access Management](https://jobicy.com/talent/identity-and-access-management.md)[VPN](https://jobicy.com/talent/vpn.md)[IT Support](https://jobicy.com/talent/it-support.md)[PCI DSS](https://jobicy.com/talent/pci-dss.md)[Security Policies](https://jobicy.com/talent/security-policies.md)[Workflow Design](https://jobicy.com/talent/workflow-design.md)[SLA Management](https://jobicy.com/talent/sla-management.md)[MFA](https://jobicy.com/talent/mfa.md)[Webhooks](https://jobicy.com/talent/webhooks.md)[Entra ID](https://jobicy.com/talent/entra-id.md)[User Provisioning](https://jobicy.com/talent/user-provisioning.md) ## Tech Stack & Tools ### Collaboration [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/jira/jira-original.svg) Jira](https://jobicy.com/talent?tool=jira.md) ### Communications [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/slack/slack-original.svg) Slack](https://jobicy.com/talent?tool=slack.md) ### Development [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/bash/bash-original.svg) Bash](https://jobicy.com/talent?tool=bash.md) [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/powershell/powershell-original.svg) PowerShell](https://jobicy.com/talent?tool=powershell.md) ### Languages & Frameworks [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/python/python-original.svg) Python](https://jobicy.com/talent?tool=python.md) ## Experience IT Manager @ The Ravenscroft Oct 2025 - Jun 2026 Sole IT support for the organization, owning the full ticket lifecycle and troubleshooting hardware, software, and network issues across mixed Windows and macOS devices. Managed Google Workspace and Microsoft 365 administration, including accounts, licenses, groups, permissions, MFA, onboarding, and offboarding. Oversaw device lifecycle, Apple Business Manager, DNS, and asset tracking, built a custom Monday.com ticketing system, automated workflows with Make.com, led a migration from Asana to Monday.com, administered a Cisco Meraki network, supported PCI DSS compliance, and helped drive IT strategy and cost savings. AV Technician & Systems Designer @ First Christian Church Scottsdale Aug 2022 - Present Support and train non-technical volunteer teams on AV and SaaS platforms, and selected and integrated Planning Center and ProPresenter to reduce manual weekly setup. Technical Consultant @ Grove United LLC 2021 - Present Scope, install, and support technical and AV systems for residential and small commercial clients, managing engagements from requirements through handoff and ongoing support. ## Education Arizona State University May 2025 M.S., Information Technology - Networking and Cybersecurity Concentration Master's degree in Information Technology with a networking and cybersecurity concentration. Arizona State University May 2024 B.S., Information Technology Bachelor's degree in Information Technology completed through a 4+1 accelerated program. Scottsdale Community College 2021 A.A.S., Audio Production Technologies Associate of Applied Science in Audio Production Technologies. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.