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Languages  Romanian - Native or Bilingual   Spanish - Upper-Intermediate   English - Upper-Intermediate People also viewed
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[All talent ↗](https://jobicy.com/talent.md)
* [Overview](#overview)
* [Portfolio](#portfolio)
* [Services](#services)

## About Me

I am a dynamic and results-driven customer service and sales specialist with over 4 years of international experience across fast-paced industries.

I have built strong client relationships by combining empathy, clear communication, and a solution-oriented mindset. My background includes guiding international patients through complex service journeys, handling inquiries with care, and ensuring a high level of satisfaction at every stage.

I am experienced in lead conversion, upselling, cross-selling, and indirect sales recommendations. I work comfortably in multicultural environments and collaborate effectively with doctors, coordinators, and internal teams to deliver smooth operations and strong business outcomes.

I also bring hands-on experience in CRM tracking, file management, guest relations, and operational coordination. I am detail-oriented and organized, with a strong ability to manage multiple priorities while maintaining service quality.

My professional approach is grounded in responsibility, adaptability, and emotional intelligence. I enjoy roles where I can support people, solve problems, and contribute to measurable improvements in customer experience and operational performance.

I am open to opportunities where I can continue growing in customer-facing, sales, or service coordination roles and apply my international experience in a meaningful way.

## Skills

### [Customer Service](https://jobicy.com/talent/customer-service.md)[Communication](https://jobicy.com/talent/communication.md)[CRM](https://jobicy.com/talent/crm.md)[Sales](https://jobicy.com/talent/sales.md)[Team Collaboration](https://jobicy.com/talent/team-collaboration.md)[Marketing](https://jobicy.com/talent/marketing.md)[Vendor Management](https://jobicy.com/talent/vendor-management.md)[Inventory Management](https://jobicy.com/talent/inventory-management.md)[Upselling](https://jobicy.com/talent/upselling.md)[Cross Selling](https://jobicy.com/talent/cross-selling.md)[Crisis Management](https://jobicy.com/talent/crisis-management.md)[Patient Support](https://jobicy.com/talent/patient-support.md)[Lead Conversion](https://jobicy.com/talent/lead-conversion.md)[International Sales](https://jobicy.com/talent/international-sales.md)[Multicultural Communication](https://jobicy.com/talent/multicultural-communication.md)[Emotional Support](https://jobicy.com/talent/emotional-support.md)

## Experience

International Sales Representative @ International Sales Representative  Jun 2020 - Jan 2023 Guided English, Spanish, and Romanian speaking patients through the full medical treatment and onboarding process.

Provided detailed information about procedures, pricing packages, and travel logistics while maintaining proactive communication before, during, and after the patient journey.

Collaborated with doctors, coordinators, and the internal sales team to ensure a high-quality experience, manage patient files in CRM, and support indirect sales and conversions.

Property Manager @ Property Manager (Airbnb Residences)  Apr 2019 - Jun 2020 Managed guest relations and operational oversight for six premium residential properties.

Coordinated schedules, cleaning and maintenance teams, inventory, inspections, and procurement of essential supplies.

Resolved technical and logistical issues quickly through vendor management and delivered concierge-style service to improve guest satisfaction and reviews.

## Education

University of Craiova, Romania  Oct 2016 - Jun 2019  Bachelor’s Degree, Marketing

Completed a bachelor’s degree in Marketing with a focus on business and customer-oriented communication.

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