Skill Assessments

This user has not passed any tests yet

Languages  Spanish - Native or Bilingual   English - Intermediate People also viewed
*  [![Paulo Ríos](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72587_1785082754.jpg) Paulo Ríos Customer Service Agent](https://jobicy.com/u/id72587.md)
*  [![Aldana Elizabeth Maidana](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72572_1785079847.jpg) Aldana Elizabeth Maidana Customer Service Representative, expert in CRM and real-time support.](https://jobicy.com/u/id72572.md)
*  [![Maryna Henning](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_70422_1783962409.jpg) Maryna Henning Remote Customer Support & Service Operations Specialist](https://jobicy.com/u/id70422.md)
*  [![Vicente Canare](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72462_1785012055.jpg) Vicente Canare Digital Payments Manager and Customer Support Specialist](https://jobicy.com/u/id72462.md)
*  [![Rana Incekul](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_67170_1784986463.jpg) Rana Incekul Multilingual Advisor](https://jobicy.com/u/id67170.md)
*  [![Rafael Gonzalo Valdiviezo Anachuri](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72371_1784948292.jpg) Rafael Gonzalo Valdiviezo Anachuri Audiovisual Advisor](https://jobicy.com/u/id72371.md)
*  [![Momoh Ayomide](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72264_1784898730.jpg) Momoh Ayomide Customer support specialist/ Executive Assistant](https://jobicy.com/u/id72264.md)
*  [![Claudiu Vladea](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72261_1784895716.jpg) Claudiu Vladea Customer Success Manager](https://jobicy.com/u/id72261.md)

[All talent ↗](https://jobicy.com/talent.md)
* [Overview](#overview)
* [Portfolio](#portfolio)
* [Services](#services)

## About Me

I am a customer support and administrative professional with more than 10 years of experience in customer service, back-office operations, and credit analysis.

I have worked in dynamic, customer-oriented environments where I handled inquiries, complaints, case follow-up, and multichannel support through phone and digital channels.

My background includes CRM-based work, especially with SAP, as well as administrative data management, verification processes, and operational support for clients and merchants.

I am known for clear written communication, fast response times, and the ability to explain processes in a simple and effective way.

I am comfortable working with defined procedures, adapting to SaaS platforms and digital tools, and maintaining a strong focus on user satisfaction and operational efficiency.

I have also contributed to team performance through quality control, team training, and process optimization, helping improve response times and overall results.

## Skills

### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Microsoft Excel](https://jobicy.com/talent/microsoft-excel.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Written Communication](https://jobicy.com/talent/written-communication.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[SAP](https://jobicy.com/talent/sap.md)[Google Workspace](https://jobicy.com/talent/google-workspace.md)[Administrative Support](https://jobicy.com/talent/administrative-support.md)[Quality Control](https://jobicy.com/talent/quality-control.md)[Customer Retention](https://jobicy.com/talent/customer-retention.md)[Collections](https://jobicy.com/talent/collections.md)[Process Management](https://jobicy.com/talent/process-management.md)[Back Office Operations](https://jobicy.com/talent/back-office-operations.md)[Commercial Support](https://jobicy.com/talent/commercial-support.md)[Multichannel Support](https://jobicy.com/talent/multichannel-support.md)

## Experience

Analista de Créditos y Atención al Cliente @ Credicuotas  2019 - 2025 I handled customer service through digital and phone channels, resolving inquiries, complaints, and case follow-up.

I managed data in CRM systems, supported users and merchants, and carried out collections and customer retention tasks.

I also participated in identity verification, information validation, team training, and quality control, contributing to improved response times and operational efficiency.

Analista de Créditos y Atención a Socios @ Tarjeta Shopping  2012 - 2018 I evaluated credit applications and verified data and documentation.

I managed records and credit approvals, while also providing customer service and complaint resolution.

I supported operational tasks, cash handling, and direct client interaction with a focus on fast and effective service.

Analista de Créditos / Asesora Comercial @ Tarjeta Nevada  2010 - 2012 I provided personalized customer service and managed credit requests and evaluations.

I resolved incidents, supported client acquisition and retention, and followed internal procedures.

I worked in a commercial and operational environment where service quality and process compliance were essential.

## Education

Técnico en Administración de Empresas  Not specified  Incomplete, Administration

Incomplete technical studies in business administration.

This professional hasn’t added portfolio projects yet.

This professional hasn’t listed any services yet.