![Melina Yanguez](https://jobicy.com/react/themes/app/images/avatar.jpg) Melina Yanguez # Technical Support Specialist / Customer Service Representative Open to offers · Member since 26 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationCórdoba Capital, ArgentinaDesired salaryUnspecifiedWork preferenceHybrid / Full Time, Part TimeExperience levelSenior * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a professional with more than 10 years of experience in technical support, customer service, retention, and sales in high-demand contact center environments. I have built my career at Telecom Argentina, growing from outbound sales into multichannel support, back office, and commercial retention. Throughout that journey, I have worked with high interaction volumes and consistently met quality indicators such as TMO, NPS, and SLA. I am especially strong in first-contact resolution, case handling, and customer negotiation. I have supported technical and commercial cases using CRM platforms such as Salesforce and Siebel, and I have been trusted as a technical reference within my team. I have also participated in the launch of number portability services, where I handled high volumes and supported internal training during implementation. My work has been recognized for quality, customer satisfaction, and best practices. In addition to customer-facing support, I have experience with billing validation, ticket management, escalation of complex cases, and coordination with technical and back-office teams. I am comfortable working across phone, chat, WhatsApp Business, and digital channels. I am currently expanding my profile with studies in systems analysis and complementary training in testing, Full Stack Python and JavaScript, and No Code / Low Code. I am looking for opportunities where I can contribute my experience in support, service quality, and operational problem-solving. ## Skills 21 capabilities[Active Listening](https://jobicy.com/talent/active-listening.md)[Billing Validation](https://jobicy.com/talent/billing-validation.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[CRM](https://jobicy.com/talent/crm.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[JavaScript](https://jobicy.com/talent/javascript.md)[Leadership](https://jobicy.com/talent/leadership.md)[Low Code](https://jobicy.com/talent/low-code.md)[Multichannel Support](https://jobicy.com/talent/multichannel-support.md)[Negotiation](https://jobicy.com/talent/negotiation.md)[No Code](https://jobicy.com/talent/no-code.md)[NPS](https://jobicy.com/talent/nps.md)[Python](https://jobicy.com/talent/python.md)[Quality Assurance](https://jobicy.com/talent/quality-assurance.md)[Retention](https://jobicy.com/talent/retention.md)[Sales](https://jobicy.com/talent/sales.md)[SLA](https://jobicy.com/talent/sla.md)[SQL](https://jobicy.com/talent/sql.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Testing](https://jobicy.com/talent/testing.md)[Troubleshooting](https://jobicy.com/talent/troubleshooting.md) ## Tech stack & tools Working toolkit ### Marketing and Sales Tools [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/salesforce/salesforce-original.svg) Salesforce](https://jobicy.com/talent?tool=salesforce.md) ## Experience Career history ### Ejecutiva Comercial y de Soporte · Telecom Argentina S.A. Jan 2013 – Mar 2025I worked in a long-term role that evolved from outbound sales into technical support, retention, and back office operations. My responsibilities included high-volume customer service, technical case handling, billing validation, commercial retention, and multichannel support through phone, WhatsApp Business, chat, and digital channels. I also served as a technical reference for the team, supported internal training, and contributed to quality standards and best practices at a national level. ### Soporte Técnico, Retención y Back Office · Telecom Argentina S.A. Jan 2017 – Mar 2025I handled daily support for a high volume of customer interactions while maintaining quality metrics such as TMO, NPS, and SLA. I managed technical tickets, complaints, and Level 1 and Level 2 support using Salesforce, Siebel, Yoisen, Open, and Genesys. I also supported commercial retention, case escalation, and coordination with technical and back-office teams. ### Ventas Outbound · Telecom Argentina S.A. Jan 2013 – Dec 2017I worked in outbound sales, contacting cold customer databases to offer telecommunications products and services. My work focused on objection handling, negotiation, and closing sales while meeting monthly commercial targets. ### Soporte Técnico Corporativo – Cuenta Claro · Startek Oct 2025 – Dec 2025I provided technical support to corporate customers of Claro through email and phone channels. My tasks included resolving technical inquiries, guiding users in business applications, managing billing and equipment purchases, activating roaming, and tracking cases in SAP. I delivered personalized support to key accounts with a strong focus on first-contact resolution. ## Education Learning history ### Institución Cervantes 2023 – 2023Analista en Sistemas, Systems Analysis I completed studies in systems analysis and strengthened my technical profile with complementary training in testing, Full Stack Python and JavaScript, and No Code / Low Code. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.