![Gabriela Mendoza Cerdas](https://jobicy.com/react/themes/app/images/avatar.jpg) Gabriela Mendoza Cerdas # Customer Service and Banking Operations Specialist Open to offers · Member since 26 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationGoicoechea, San José, Costa RicaDesired salaryUnspecifiedWork preferenceHybrid / Full TimeExperience levelSenior * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a professional with more than 13 years of experience in customer service, operational processes, and support roles linked to the banking and financial sector. I have worked extensively with Banco Nacional-related services, handling confidential information, database management, and compliance with established procedures and regulations. My background includes high-volume customer support, technical support level 1, and operational assistance, always with a strong focus on accuracy, responsibility, and service quality. I am comfortable working under pressure, adapting quickly to new systems and tasks, and collaborating effectively with teams to meet operational goals. Throughout my career, I have developed strong communication skills and the ability to resolve complex inquiries efficiently while maintaining professionalism and confidentiality. I am looking for an opportunity where I can continue contributing my experience in customer service, banking operations, and administrative support in a stable and structured environment. ## Skills 12 capabilities[Administrative Support](https://jobicy.com/talent/administrative-support.md)[Banking Operations](https://jobicy.com/talent/banking-operations.md)[Call Center Support](https://jobicy.com/talent/call-center-support.md)[Communication](https://jobicy.com/talent/communication.md)[Confidentiality](https://jobicy.com/talent/confidentiality.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Database Management](https://jobicy.com/talent/database-management.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Teamwork](https://jobicy.com/talent/teamwork.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Time Management](https://jobicy.com/talent/time-management.md) ## Experience Career history ### Auxiliar Operativo · Exceltech Aug 2025 – PresentI execute complete procedures for opening bank accounts for Banco Nacional clients, ensuring compliance with all requirements and current regulations. I also operate and control the card enveloping machine, maintaining precision and security in document processing. In addition, I coordinate and follow up on home deliveries of financial products and provide operational support according to area needs, adapting quickly to new tasks. ### Agente de Servicio al Cliente · Netcom Business Contact Center Nov 2024 – Jul 2025I handled more than 60 daily customer inquiries for Banco Nacional, providing clear information about products, services, and banking benefits. I managed balance inquiries, transaction movements, and credit and debit card blocks with 93% accuracy in the information delivered. I also received, registered, and tracked fraud reports, routing each case to the appropriate department in a timely manner. ### Agente de Servicio al Cliente – Soporte Técnico Nivel 1 · ITS Infocom Nov 2023 – Jul 2024I provided customer support for Liberty Hogar, resolving internet connection and digital TV service issues on first contact in 88% of cases. I managed requests for speed upgrades, plan changes, additional equipment delivery, and pricing inquiries. I recorded all interactions in internal systems, keeping information updated and organized. ### Agente de Servicio al Cliente · Prides S.A. Nov 2012 – Dec 2013I supported IMAS users by providing accurate information about appointments, procedure requirements, office locations, and contact details. I guided people through the steps required to access social benefits, reducing unnecessary visits to physical offices. ### Agente de Servicio al Cliente · Correos de Costa Rica Aug 2010 – Nov 2012I provided phone support to Banco Nacional customers, explaining product requirements and resolving questions about balances and account movements. I registered and followed up on information requests while ensuring the confidentiality of personal and banking data. ### Agente de Servicio al Cliente · Teletech Costa Rica Jan 2014 – Oct 2015I supported mobile phone users by resolving balance inquiries, device configuration issues, and messaging service questions. I also handled plan changes, points redemption, and complaints related to billing or service failures. ### Auxiliar de Tienda · Walmart Costa Rica May 2008 – Mar 2009I provided friendly and efficient customer service in the store cafeteria. I prepared food, controlled ingredient inventory, and complied with hygiene and food handling standards. I also maintained order and cleanliness in the work area. ## Education Learning history ### Liceo Salvador Umaña Castro 2005 – 2005Bachillerato en Educación Media ### Liceo Salvador Umaña Castro 2004 – 2005Técnico Medio, Secretariado This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.