![Vivian Ikott](https://jobicy.com/react/themes/app/images/avatar.jpg) Vivian Ikott # Customer Service Representative / Front Desk Specialist / Medical Virtual Assistant Open to offers · Member since 26 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationUyo, NigeriaDesired salaryUnspecifiedWork preferenceRemote Only / Full TimeExperience levelMid * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a dedicated and empathetic customer service professional with experience in front-desk operations, client communication, and administrative support. I have built my career around helping people, resolving inquiries efficiently, and keeping day-to-day operations organized in fast-paced environments. My background as a Registered Nurse strengthened my communication, attention to detail, confidentiality, and crisis-management skills. I bring a calm and professional approach to sensitive situations, and I am comfortable working with patients, clients, and internal teams. I have experience handling phone and email correspondence, scheduling appointments and meetings, managing records, and supporting office administration. In healthcare settings, I have also assisted with patient follow-ups, reminders, and remote coordination tasks. I am especially confident in roles that require empathy, multitasking, and strong organizational ability. I enjoy being the first point of contact and making sure people receive timely, accurate, and courteous support. I am open to full-time remote opportunities where I can contribute my customer service, healthcare support, and administrative skills. I value professionalism, reliability, and clear communication in every role I take on. My goal is to continue growing in customer support, healthcare administration, and virtual assistance while delivering excellent service and dependable operational support. ## Skills 10 capabilities[Administrative Support](https://jobicy.com/talent/administrative-support.md)[Confidentiality](https://jobicy.com/talent/confidentiality.md)[Crisis Management](https://jobicy.com/talent/crisis-management.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Email Communication](https://jobicy.com/talent/email-communication.md)[Multitasking](https://jobicy.com/talent/multitasking.md)[Phone Communication](https://jobicy.com/talent/phone-communication.md)[Team Collaboration](https://jobicy.com/talent/team-collaboration.md)[Virtual Assistance](https://jobicy.com/talent/virtual-assistance.md) ## Experience Career history ### Registered Nurse · Blue Gloves Hospital 2022 – 2023I delivered compassionate patient care, monitored vital signs, and assisted with treatment plans under clinical supervision. I communicated clearly with patients and families during stressful situations, helping build trust and maintain a calm environment. I also collaborated with multidisciplinary teams, managed admissions and discharges, and supported accurate documentation and continuity of care. ### Front Desk & Client Services Officer (Customer Service Representative) · Castel Resources Consultancy 2023 – 2024I managed incoming calls and emails from candidates and client organizations, screening and routing inquiries to the appropriate consultant. I scheduled interviews, client meetings, and consultant calendars, helping recruitment timelines stay on track across multiple accounts. I also maintained records, handled concerns with tact and discretion, and supported office administration through filing, data entry, and supplies management. ### Front Desk & Client Relations Officer (Customer Service Representative) · Yellow Boots Company Limited 2024 – 2025I served as the front-desk and client-relations contact for an engineering, procurement, and consultancy firm, greeting clients, contractors, and vendors and directing them appropriately. I managed phone and email correspondence, coordinated meeting schedules, and helped maintain organized project and procurement documentation. I also supported vendor communications, tracked paperwork, and resolved routine client concerns while escalating technical matters to the engineering team. ### Medical Virtual Assistant · Blue Gloves Hospital 2025 – PresentI provide remote administrative support to healthcare professionals, including appointment scheduling and calendar management. I assist with patient follow-ups, reminders, and basic medical record coordination through secure platforms. I communicate professionally with patients and clinical staff via phone, email, and messaging tools while maintaining confidentiality and accuracy in all tasks. ## Education Learning history ### School of Nursing Dates not specifiedRegistered Nurse (RN) Degree, Nursing Completed nursing education and clinical practice requirements and is licensed to practice as a Registered Nurse. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.