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* [Overview](#overview)
* [Portfolio](#portfolio)
* [Services](#services)

## About Me

I am a proactive professional with solid experience in customer service and administrative management.

My approach combines efficient organization with a resolute and creative attitude, especially in the handling of social media and advertising.

I consider myself a productive profile, results-oriented, and with a strong capacity for learning, ready to add value and practical solutions from day one.

I have experience in administrative support tasks such as agenda management, inventory control, conflict resolution, billing, and cash handling.

I have also worked in digital and social media initiatives, creating content and supporting marketing strategies that improved engagement and customer satisfaction.

I am looking for opportunities where I can contribute my administrative, communication, and community management skills in a dynamic environment.

## Skills

### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Leadership](https://jobicy.com/talent/leadership.md)[Content Creation](https://jobicy.com/talent/content-creation.md)[Marketing Strategy](https://jobicy.com/talent/marketing-strategy.md)[Social Media Management](https://jobicy.com/talent/social-media-management.md)[Inventory Management](https://jobicy.com/talent/inventory-management.md)[Graphic Design](https://jobicy.com/talent/graphic-design.md)[Billing](https://jobicy.com/talent/billing.md)[Administrative Support](https://jobicy.com/talent/administrative-support.md)[Teamwork](https://jobicy.com/talent/teamwork.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Advertising](https://jobicy.com/talent/advertising.md)[Community Management](https://jobicy.com/talent/community-management.md)[Asset Management](https://jobicy.com/talent/asset-management.md)[Photography](https://jobicy.com/talent/photography.md)

## Experience

Administrative Assistant / Social Media Manager @ Taller Peche Martínez C.A  Jan 2020 - Dec 2025 I provided administrative assistance, agenda management, customer service, inventory control, conflict resolution, cash handling, and billing support.

I implemented a digital categorization system using Software and Excel, reducing information search time by 30% and eliminating duplicate data.

I also designed a rapid response protocol for critical incidents, increasing customer satisfaction (CSAT) from 80% to 95% in the first quarter.

In social media work, I designed and executed digital strategies that increased TikTok engagement by 40% in 3 months, coordinated content production, and supported interactive campaigns that improved follower participation by 25%.

Community Manager @ AlertaMiss (TikTok)  Jan 2025 - Present I managed social media presence, content creation, and basic advertising initiatives.

I supported digital strategies focused on engagement growth and audience interaction.

I also coordinated content-related tasks and contributed to community-building activities through interactive dynamics and surveys.

## Education

Universidad Gran Mariscal de Ayacucho, Sede Cumaná  Jan 2025 - Dec 2026  Carrera, Derecho

I am pursuing studies in Law, which complement my administrative and communication background.

My academic training supports my interest in structured processes, organization, and professional service.

This professional hasn’t added portfolio projects yet.

This professional hasn’t listed any services yet.