![Gilberto Manuel](https://jobicy.com/react/themes/app/images/avatar.jpg)
Gilberto Manuel

# Bilingual Customer Support Specialist

Open to offers · Member since 26 Jul 2026 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationLuanda, AngolaDesired salaryUnspecifiedWork preferenceRemote OnlyExperience levelMid
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryI am an experienced bilingual customer support specialist with strong communication skills in English and Portuguese.

I have worked in remote customer support environments, handling live chat, email support, and call center operations with a customer-focused approach.

I am comfortable adapting my communication style to different Portuguese-speaking markets, including European, Brazilian, and Angolan Portuguese, while maintaining accuracy and professionalism.

I also have experience with CRM platforms, data annotation, translation, and transcription, and I learn new support tools quickly.

My background includes supporting e-commerce customers and delivering culturally appropriate service across different channels.

I hold a high school diploma in Communication Science and I am looking for opportunities where I can continue growing in customer support and client service.

## Skills

11 capabilities[Call Center Operations](https://jobicy.com/talent/call-center-operations.md)[Communication](https://jobicy.com/talent/communication.md)[CRM Platforms](https://jobicy.com/talent/crm-platforms.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Data Annotation](https://jobicy.com/talent/data-annotation.md)[Email Support](https://jobicy.com/talent/email-support.md)[English](https://jobicy.com/talent/english.md)[Live Chat Support](https://jobicy.com/talent/live-chat-support.md)[Portuguese](https://jobicy.com/talent/portuguese.md)[Transcription](https://jobicy.com/talent/transcription.md)[Translation](https://jobicy.com/talent/translation.md)

## Experience

Career history

### Bilingual English Portuguese Customer Support Specialist · LinkinUp

2021 – PresentI work as a bilingual customer support specialist supporting English and Portuguese-speaking customers.

My responsibilities include remote customer support through live chat and email, as well as handling call center-related tasks.

I also contribute to data annotation, translation, and transcription work while adapting communication to different Portuguese-speaking markets.

## Education

Learning history

### Luanda's Portuguese School

2020 – 2022High School, Communication Science

I completed a high school diploma in Communication Science.

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