Skill Assessments This user has not passed any tests yet Languages English - Native or Bilingual Arabic - Native or Bilingual People also viewed * [![Mathias White](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72799_1785166640.jpg) Mathias White Business Computing Student / Junior IT & Business Analyst](https://jobicy.com/u/id72799.md) * [![Dayana Liceth García Jimenez](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72551_1785075559.jpg) Dayana Liceth García Jimenez Analyst](https://jobicy.com/u/id72551.md) * [![Konstantin Kurnosov](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72428_1784996203.jpg) Konstantin Kurnosov Business Operations Specialist](https://jobicy.com/u/id72428.md) * [![Ana Gabriela Lopez](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72106_1784856975.jpg) Ana Gabriela Lopez Business Executive](https://jobicy.com/u/id72106.md) * [![Ornella Matteucci](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72195_1784854730.jpg) Ornella Matteucci Client Executive / Commercial Account Manager](https://jobicy.com/u/id72195.md) * [![Andres Maida](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72128_1784834567.jpg) Andres Maida Account Manager](https://jobicy.com/u/id72128.md) * [![silvina patricia Roisman](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_67599_1784052794.jpg) silvina patricia Roisman Bank Account Executive / Customer Service Specialist](https://jobicy.com/u/id67599.md) * [![Oscar Zapata](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72064_1784824196.jpg) Oscar Zapata Procurement Manager](https://jobicy.com/u/id72064.md) [All talent ↗](https://jobicy.com/talent.md) * [Overview](#overview) * [Portfolio](#portfolio) * [Services](#services) ## About Me I am a strategic International Account Manager with 8 years of experience driving customer success, revenue growth, and long-term client retention across global portfolios. I have worked across account management, sales, business development, media, office operations, and guest services, which has given me a broad commercial perspective and strong adaptability in fast-paced environments. My background includes managing complex client relationships, resolving issues proactively, and supporting structured onboarding and service delivery to improve customer satisfaction and account health. I am recognized for cross-functional coordination, operational discipline, and leadership, including managing teams, supporting internal collaboration, and contributing to business growth through targeted sales and retention strategies. I have also been involved in web and app project delivery, CRM management, lead generation, market research, and performance reporting, with experience using tools such as Salesforce, HubSpot, LinkedIn Sales Navigator, ZoomInfo, Power BI, and Google Analytics. I am permanently relocated to Plymouth, England, and I am open to opportunities where I can apply my account management and business development experience to help a forward-moving team grow and strengthen client partnerships. Notice Period: 2 weeks ## Skills ### [Project Management](https://jobicy.com/talent/project-management.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[Negotiation](https://jobicy.com/talent/negotiation.md)[Business Development](https://jobicy.com/talent/business-development.md)[Account Management](https://jobicy.com/talent/account-management.md)[Presentation Skills](https://jobicy.com/talent/presentation-skills.md)[Stakeholder Management](https://jobicy.com/talent/stakeholder-management.md)[Customer Success](https://jobicy.com/talent/customer-success.md)[Relationship Management](https://jobicy.com/talent/relationship-management.md)[Training](https://jobicy.com/talent/training.md)[Lead Generation](https://jobicy.com/talent/lead-generation.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)[Market Research](https://jobicy.com/talent/market-research.md)[Sales Strategy](https://jobicy.com/talent/sales-strategy.md)[Forecasting](https://jobicy.com/talent/forecasting.md)[Budgeting](https://jobicy.com/talent/budgeting.md)[Prospecting](https://jobicy.com/talent/prospecting.md)[Copywriting](https://jobicy.com/talent/copywriting.md)[Translation](https://jobicy.com/talent/translation.md)[Upselling](https://jobicy.com/talent/upselling.md)[Cross Selling](https://jobicy.com/talent/cross-selling.md)[performance reporting](https://jobicy.com/talent/performance-reporting.md)[Public Relations](https://jobicy.com/talent/public-relations.md)[CRM Management](https://jobicy.com/talent/crm-management.md) ## Tech Stack & Tools ### Design [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/figma/figma-original.svg) Figma](https://jobicy.com/talent?tool=figma.md) ### Development [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/github/github-original.svg) GitHub](https://jobicy.com/talent?tool=github.md) [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/wordpress/wordpress-original.svg) WordPress](https://jobicy.com/talent?tool=wordpress.md) ### Languages & Frameworks [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/java/java-original.svg) Java](https://jobicy.com/talent?tool=java.md) ### Marketing and Sales Tools [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/salesforce/salesforce-original.svg) Salesforce](https://jobicy.com/talent?tool=salesforce.md) ## Experience Account Manager @ NETWAYS MIDDLE EAST Apr 2025 - May 2026 I managed client relationships and ensured timely delivery of products and services to meet customer expectations. I resolved client issues promptly, monitored competitor activity, and conducted market research to stay aligned with industry trends. I also implemented customer service policies, delivered presentations to potential clients, and developed retention-focused strategies to strengthen long-term business relationships. Sales Manager @ BAHRAIN FINDER Oct 2022 - Jan 2024 I developed and executed strategic sales plans to achieve company goals and targets. I collaborated with marketing, IT developers, and other departments to align sales strategy with broader business objectives. I also monitored sales metrics, analyzed data, and prepared forecasts, budgets, and reports for senior management. In this role, I managed a team of five staff, built strategic partnerships, and helped grow annual revenue by 47% through targeted sales and marketing initiatives. Account Manager @ SPARK BAHRAIN May 2021 - Oct 2022 I acted as the primary point of contact for prominent banking clients, ensuring exceptional service and strong long-term relationships. I managed end-to-end delivery of web and app development projects, from requirement gathering through deployment, while maintaining timelines, budgets, and client specifications. I also identified upselling and cross-selling opportunities, supported new business development, and trained interns on WordPress-based project workflows. Media Specialist @ DIME (DIGITAL MARKETING AGENCY) Oct 2020 - May 2021 I created social media content for business clients and supported them with easy-to-follow learning methods for building their online presence. I participated in daily staff meetings and brainstorming sessions to improve productivity and content quality. I also handled daily content creation, editing, creative writing, translation, and writing assignments for social media and news-related work. Office Manager @ TOURS ART (TRAVEL AND TOURISM GLOBAL AGENCY) May 2018 - Feb 2020 I managed financial reporting, employee coordination, public relations, and marketing activities for the agency. I developed procedures to streamline administrative tasks, improved operational efficiency, and maintained strong relationships with stakeholders and global partners. I also resolved staff conflicts quickly, supported daily operations, and helped strengthen business prospects through effective coordination and communication. Guest Service Center Supervisor @ MARRIOTT INTERNATIONAL (WESTIN, LE MERIDIAN BAHRAIN CITY CENTER) Mar 2017 - Apr 2018 I supervised guest service operations, handled guest calls, and ensured customer needs were met promptly and professionally. I prepared daily reports, supported property management tasks, and trained new employees to maintain service standards. I also conducted performance appraisals, delegated tasks effectively, and resolved customer complaints to improve satisfaction and team productivity. Volunteer @ BAHRAIN DOWN SYNDROME SOCIETY Jan 2018 - Present I organized and managed community fundraising campaigns to support charity initiatives and operations. I designed and facilitated educational and entertainment programs that improved community engagement and support for individuals with Down Syndrome. ## Education Hamad Town Science School for Girls Not specified Diploma of Higher Education, High School Diploma Completed secondary education at Hamad Town Science School for Girls in Bahrain. Tamkeen Bahrain Not specified Certificate, Leadership and Management Completed training in basic to advanced leadership and management. Localized Not specified Certificate of Higher Education, UX & Project Management Completed higher education certificate in UX and project management in Singapore. Bahrain Training Institute Not specified Diploma, English Literature Completed a diploma in English Literature. Design Institute Not specified Certificate, Adobe Premiere Completed a beginner certificate in Adobe Premiere through an online course. Design Institute Not specified Certificate, Adobe Illustrator Completed a beginner certificate in Adobe Illustrator through an online course. American Culture and Education Centre Not specified A-Levels, English Translation Completed A-Levels in English Translation. Design Institute Not specified Certificate, Adobe Photoshop Completed an intermediate certificate in Adobe Photoshop through an online course. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.