![Florencia Laura Lopez](https://jobicy.com/react/themes/app/images/avatar.jpg) Florencia Laura Lopez # Customer Service Specialist Open to offers · Member since 26 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationBuenos Aires, ArgentinaDesired salaryUnspecifiedWork preferenceRemote Only / Full TimeExperience levelSenior * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a trilingual customer service professional with more than 10 years of experience across luxury hospitality, public administration, and legal services. I have built my career around resolving inquiries and complaints with empathy, clarity, and a strong focus on solutions. I am comfortable working with diverse clients, including international guests and vulnerable populations, and I perform well in high-pressure, high-volume environments. My background includes guest relations, reservations, administrative support, case documentation, and interdepartmental coordination. I have developed strong organizational skills and a careful approach to records, reporting, and follow-up. I am fluent in Spanish, Italian, and English, which allows me to communicate effectively in multicultural settings and provide service across multiple channels. I am currently available for remote work and value roles where I can contribute through customer support, service operations, and administrative coordination. I bring professionalism, adaptability, and a consistent commitment to delivering a positive client experience. ## Skills 11 capabilities[Active Listening](https://jobicy.com/talent/active-listening.md)[Administrative Support](https://jobicy.com/talent/administrative-support.md)[Asynchronous Communication](https://jobicy.com/talent/asynchronous-communication.md)[Cross Cultural Communication](https://jobicy.com/talent/cross-cultural-communication.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Documentation](https://jobicy.com/talent/documentation.md)[Multichannel Support](https://jobicy.com/talent/multichannel-support.md)[Remote Work](https://jobicy.com/talent/remote-work.md)[Reporting](https://jobicy.com/talent/reporting.md)[Team Collaboration](https://jobicy.com/talent/team-collaboration.md) ## Experience Career history ### Especialista en Atencion al Cliente / Demi Chef de Rang · Riffelalp Resort 2222m (5 estrellas Superior) Jun 2025 – Apr 2026I provide comprehensive guest service in a luxury multilingual environment, consistently meeting high service standards. I handle escalated complaints with empathy, professionalism, and a solution-oriented mindset. I also manage multiple requests simultaneously during peak seasons while maintaining quality and response times. I coordinate communication with clients for weddings, corporate events, and private celebrations, serving guests in Spanish, Italian, and English across all customer touchpoints. ### Agente de Recepcion y Relaciones con Huespedes · Hotel Boite 2022 – 2025I served as the first point of contact for international guests, handling inquiries, requests, and complaints. I managed reservations, modifications, and room assignments using hotel management systems, while proactively identifying and resolving issues before escalation. My responsibilities also included daily administrative tasks such as reporting, invoicing, and interdepartmental coordination. ### Oficial de Atencion al Ciudadano · Registro Nacional de las Personas 2016 – 2022I provided service to vulnerable populations in complex and sensitive administrative and legal processes. I managed a high volume of cases, prioritized urgent matters, and maintained accurate records. I communicated clearly and empathetically with users under stress, ensuring understanding and resolution while keeping detailed documentation and databases aligned with institutional regulations. ### Soporte Administrativo y al Cliente · Registro Nacional de las Personas & Estudio Lopez Catanzaro 2011 – 2016I supported client reception, communication follow-up, and document management in legal and public-sector environments. I assisted with process coordination, scheduling, and report preparation. This role strengthened my administrative organization and my ability to work with sensitive information in structured environments. ## Education Learning history ### Universidad Nacional de La Matanza 2016 – 2016Abogada, Law Law degree completed in Buenos Aires. ### Instituto Evangelico Americano 2008 – 2008Bachiller, Economia y Administracion Secondary education with focus on economics and administration. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.