![Fernando Valero](https://jobicy.com/react/themes/app/images/avatar.jpg) Fernando Valero # Customer Support Specialist Open to offers · Member since 26 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationSan Salvador de Jujuy, ArgentinaDesired salaryUnspecifiedWork preferenceHybridExperience levelMid * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a customer support specialist with experience handling technical customer service in demanding environments, resolving incidents and inquiries under SLA while keeping a strong focus on user satisfaction. I communicate clearly in both written and verbal formats, and I make sure every case is documented accurately so teams can maintain traceability and knowledge sharing. I am comfortable working independently, but I also collaborate well with technical teams such as development, networking, and infrastructure when issues require deeper analysis. My background as an Analista Programador gives me a solid technical foundation, which helps me learn SaaS platforms quickly and understand the systems behind each support request. I have experience with ticket management, ITIL/ITSM practices, ServiceNow, Microsoft 365, Intune, and PowerShell, and I adapt quickly to new tools and internal processes. I am a detail-oriented, customer-focused professional who values continuous improvement, proactive follow-up, and delivering a positive support experience. ## Skills 21 capabilities[Attention To Detail](https://jobicy.com/talent/attention-to-detail.md)[Communication](https://jobicy.com/talent/communication.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Firebase](https://jobicy.com/talent/firebase.md)[Intune](https://jobicy.com/talent/intune.md)[ITIL](https://jobicy.com/talent/itil.md)[ITSM](https://jobicy.com/talent/itsm.md)[Java](https://jobicy.com/talent/java.md)[Kotlin](https://jobicy.com/talent/kotlin.md)[MySQL](https://jobicy.com/talent/mysql.md)[Networking](https://jobicy.com/talent/networking.md)[PowerShell](https://jobicy.com/talent/powershell.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[REST APIs](https://jobicy.com/talent/rest-apis.md)[SaaS](https://jobicy.com/talent/saas.md)[SLA Management](https://jobicy.com/talent/sla-management.md)[Spring Boot](https://jobicy.com/talent/spring-boot.md)[Swagger](https://jobicy.com/talent/swagger.md)[Technical Documentation](https://jobicy.com/talent/technical-documentation.md)[Technical Support](https://jobicy.com/talent/technical-support.md) ## Tech stack & tools Working toolkit ### Application Hosting [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/firebase/firebase-original.svg) Firebase](https://jobicy.com/talent?tool=firebase.md) ### Application Utilities [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/swagger/swagger-original.svg) Swagger](https://jobicy.com/talent?tool=swagger.md) ### Data Stores [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/mysql/mysql-original.svg) MySQL](https://jobicy.com/talent?tool=mysql.md) ### Development [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/powershell/powershell-original.svg) PowerShell](https://jobicy.com/talent?tool=powershell.md) ### Languages & Frameworks [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/java/java-original.svg) Java](https://jobicy.com/talent?tool=java.md)[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/kotlin/kotlin-original.svg) Kotlin](https://jobicy.com/talent?tool=kotlin.md) ### Mobile [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/android/android-original.svg) Android](https://jobicy.com/talent?tool=android.md) ## Experience Career history ### IT Support L1/L2 · Accenture Oct 2025 – Mar 2026Resolved technical incidents and user inquiries for corporate users while ensuring compliance with established SLAs and prioritizing user satisfaction. Provided remote and on-site customer support in production environments, communicating solutions clearly and adapting technical language to the audience. Managed and tracked tickets using ITIL best practices, maintained detailed documentation, and collaborated with development and monitoring teams to escalate and resolve more complex cases. ### Technical Support, Customer Service · Independiente Jun 2022 – Aug 2023Provided direct support to customers for diagnosing and resolving technical issues, with a focus on fast and friendly service. Managed customer requests and followed up on them to ensure efficient and personalized attention. Handled orders, changes, and returns with strong attention to detail, while also supporting in-person troubleshooting and operational assistance. ## Education Learning history ### Facultad de Ingeniería – Universidad Nacional de Jujuy 2025Analista Programador Universitario University-level technical training in programming and software fundamentals. ### EET N°1, El Aguilar 2021Técnico en Minería, Secondary Education Secondary education with technical specialization in mining. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.