![HUGO FERNANDO PARRA ALVAREZ](https://jobicy.com/react/themes/app/images/avatar.jpg) HUGO FERNANDO PARRA ALVAREZ # Healthcare Operations Consultant / General Director Open to offers · Member since 26 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationCali, ColombiaDesired salaryUnspecifiedWork preferenceRemote OnlyExperience levelLead * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am an industrial engineer with a master’s degree in business management and a specialization in healthcare services management. I have more than 30 years of experience leading organizations in the healthcare sector, driving growth strategies, organizational transformation, operational excellence, and customer experience improvement. My background includes general management, commercial leadership, negotiation with EPS and IPS organizations, financial administration, process optimization, and leadership of multidisciplinary teams. I have led multi-site operations, expanded service coverage, improved patient volumes, and sustained profitability through disciplined execution and strategic decision-making. I am recognized for building high-performing teams, strengthening client relationships, and delivering measurable results through efficient and innovative management. I am open to executive remote opportunities in Latin America and international markets, especially roles where I can contribute to healthcare operations, business development, and organizational transformation. ## Skills 14 capabilities[Balanced Scorecard](https://jobicy.com/talent/balanced-scorecard.md)[Budget Management](https://jobicy.com/talent/budget-management.md)[Business Development](https://jobicy.com/talent/business-development.md)[Commercial Strategy](https://jobicy.com/talent/commercial-strategy.md)[Customer Success](https://jobicy.com/talent/customer-success.md)[Financial Management](https://jobicy.com/talent/financial-management.md)[Healthcare Management](https://jobicy.com/talent/healthcare-management.md)[KPIs](https://jobicy.com/talent/kpis.md)[Operations Management](https://jobicy.com/talent/operations-management.md)[Process Optimization](https://jobicy.com/talent/process-optimization.md)[Quality Management](https://jobicy.com/talent/quality-management.md)[Sales Management](https://jobicy.com/talent/sales-management.md)[Strategic Planning](https://jobicy.com/talent/strategic-planning.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md) ## Experience Career history ### Independent Consultant · Consultor Independiente Jan 2025 – PresentI provide strategic consulting for healthcare organizations, including IPS and EPS entities, with a focus on operational diagnosis, regulatory compliance, and service transformation. I implement management models adapted to healthcare organizations and support administrative and operational process optimization. I also work on service humanization and patient experience improvement, contributing to higher customer satisfaction indicators. ### General Manager · Smile Dental Clinic Jan 2011 – Dec 2025I was responsible for the overall leadership of a multi-site organization in Palmira, Cali, and Buga, covering commercial, financial, and operational strategy. During my tenure, I supported regional expansion through the opening of new locations and sustained growth in patient volume. I also led high-performance multidisciplinary teams and contributed to long-term profitability and financial growth over 13 years. ### Branch Manager · Coomeva EPS Jan 1996 – Dec 2011I directed regional operations, leading multiple offices and commercial teams for 15 years. My responsibilities included multi-office leadership, affiliate growth, and strong commercial performance against institutional targets. I also managed regional budgets and performance indicators to ensure operational control and business results. ### Commercial Director · Porvenir Dates not specifiedI led commercial activities and business development, strengthening the customer base and sales channels. My work focused on expanding market reach and supporting commercial growth through relationship management and strategic execution. ## Education Learning history ### Bureau Veritas Dates not specifiedMaster's Degree, Business Management ### Universidad Libre Dates not specifiedSpecialization, Healthcare Services Management ### Universidad Tecnológica de Pereira Dates not specifiedBachelor's Degree, Industrial Engineering This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.