![Elizabeth Adolphus](https://jobicy.com/react/themes/app/images/avatar.jpg) Elizabeth Adolphus # Call Center Representative Actively looking · Member since 26 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationCalabar, NigeriaDesired salaryUnspecifiedWork preferenceRemote Only / Full Time, Part Time, Internship, TemporaryExperience levelMid * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a customer-focused professional with experience in customer service, documentation, scheduling, and administrative support. I have supported customers by handling questions, resolving issues, and maintaining accurate records in fast-paced environments. I am skilled in phone and email communication, data entry, Microsoft Office, Google Workspace, and organizing workflows with attention to detail. I have also contributed to team performance by training new representatives, supporting service quality, and helping improve customer processes. I am seeking to transition into a Call Center Representative role where I can apply my service mindset, problem-solving ability, and willingness to learn financial systems. I value clear communication, accuracy, teamwork, and delivering a positive customer experience while managing multiple tasks efficiently. ## Skills 17 capabilities[Administrative Support](https://jobicy.com/talent/administrative-support.md)[Attention To Detail](https://jobicy.com/talent/attention-to-detail.md)[Communication](https://jobicy.com/talent/communication.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Documentation](https://jobicy.com/talent/documentation.md)[Email Communication](https://jobicy.com/talent/email-communication.md)[Fast Learner](https://jobicy.com/talent/fast-learner.md)[Google Workspace](https://jobicy.com/talent/google-workspace.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Phone Communication](https://jobicy.com/talent/phone-communication.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Sales Analytics](https://jobicy.com/talent/sales-analytics.md)[Scheduling](https://jobicy.com/talent/scheduling.md)[Team Collaboration](https://jobicy.com/talent/team-collaboration.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Training](https://jobicy.com/talent/training.md) ## Tech stack & tools Working toolkit ### Development [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/wordpress/wordpress-original.svg) WordPress](https://jobicy.com/talent?tool=wordpress.md) ## Experience Career history ### Customer Service Representative · HIFA Training Institute Jul 2019 – Feb 2021Assisted customers with questions, service needs, and issue resolution in a professional and timely manner. Maintained accurate records, updated customer information, and documented interactions clearly. Used office software and digital tools to manage communication, scheduling, and administrative tasks. Supported customers with patience, empathy, and clear communication while collaborating with team members to improve service processes. ### Customer Service Representative · ABCD company Mar 2022 – May 2023Kept accurate records of customer interactions, including names, addresses, phone numbers, credit card information, and product sales. Created a new customer database by entering customer information and supported the onboarding and training of new customer service representatives. Performed sales analytics, provided recommendations that increased sales, and resolved customer inquiries in a timely manner. ### Call center · ABCD contact center Jul 2023 – Jul 2025Handled customer escalations in a friendly, courteous, and professional manner while responding to a high volume of service inquiries. Managed calls related to product and service inquiries, including technical support, warranty claims, and sales. Led a team of agents to maintain high service quality and consistent customer support across a large volume of calls. ## Education Learning history ### University of Calabar 2026 – 2026Environmental science, Environmental science Studied Environmental Science and volunteered monthly at a rescue park for wildlife and terrestrial biomes. ### HIFA TRAINING INSTITUTE Mar 2019 – 2019Microsoft specialist, Microsoft specialist Graduated with a 2.1 or upper level division. Worked with a team of graphic designers, web developers, and data entry specialists. Currently undertaking online courses in computer science, AI, and web developing. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.