Skill Assessments This user has not passed any tests yet Languages Spanish - Native or Bilingual English - Elementary People also viewed * [![Franco Ariel](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72802_1785166486.jpg) Franco Ariel Technical Support Specialist](https://jobicy.com/u/id72802.md) * [![Orsolya Sashalmi](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72748_1785153119.jpg) Orsolya Sashalmi IT Helpdesk Specialist](https://jobicy.com/u/id72748.md) * [![Yuri Ferreira](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72363_1784940008.jpg) Yuri Ferreira IT Support Technician](https://jobicy.com/u/id72363.md) * [![Temitayo Ojo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72339_1784923197.jpg) Temitayo Ojo Azure Administrator | Cloud Support Engineer | Technical Support Engineer](https://jobicy.com/u/id72339.md) * [![Jose Luis Perez](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72338_1784922971.jpg) Jose Luis Perez Sysadmin / Jr. DevOps Engineer / Technical Support L2](https://jobicy.com/u/id72338.md) * [![Justin Motley](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72334_1784921749.jpg) Justin Motley Desktop Support Specialist](https://jobicy.com/u/id72334.md) * [![Juan David Pardo López](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71226_1784908542.jpg) Juan David Pardo López Business Administrator](https://jobicy.com/u/id71226.md) * [![Efe Agbude](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72258_1784894510.jpg) Efe Agbude Customer Support Specialist](https://jobicy.com/u/id72258.md) [All talent ↗](https://jobicy.com/talent.md) * [Overview](#overview) * [Portfolio](#portfolio) * [Services](#services) ## About Me I am a Systems Engineer and Project Management Specialist with more than 8 years of experience coordinating technology infrastructure, technical support, network administration, servers, and information security. I have led the delivery of high-impact technology solutions in business environments, focusing on service continuity, operational stability, and process improvement. My background includes supervising IT infrastructure, managing vendors, leading technology projects, and supporting users across first- and second-level support. I have worked on incident management, service desk administration, hardware and software troubleshooting, and remote support tools, always aiming to reduce downtime and improve response times. I also bring experience translating business needs into technical requirements, including RESTful API integrations, SQL queries, Microsoft 365, Active Directory, Windows Server, and basic network administration. I am interested in roles where I can combine technical leadership, service management, and continuous improvement to support business growth and digital transformation. ## Skills ### [Project Management](https://jobicy.com/talent/project-management.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[Windows](https://jobicy.com/talent/windows.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Vendor Management](https://jobicy.com/talent/vendor-management.md)[Business Analysis](https://jobicy.com/talent/business-analysis.md)[Incident Management](https://jobicy.com/talent/incident-management.md)[Active Directory](https://jobicy.com/talent/active-directory.md)[DNS](https://jobicy.com/talent/dns.md)[TCP IP](https://jobicy.com/talent/tcp-ip.md)[Windows Server](https://jobicy.com/talent/windows-server.md)[VPN](https://jobicy.com/talent/vpn.md)[IT Support](https://jobicy.com/talent/it-support.md)[Help Desk](https://jobicy.com/talent/help-desk.md)[Dashboarding](https://jobicy.com/talent/dashboarding.md)[Network Administration](https://jobicy.com/talent/network-administration.md)[VLAN](https://jobicy.com/talent/vlan.md)[Requirements Management](https://jobicy.com/talent/requirements-management.md)[Remote Support](https://jobicy.com/talent/remote-support.md)[DHCP](https://jobicy.com/talent/dhcp.md) ## Experience Coordinadora de TI @ Xolit Oct 2020 - May 2026 I coordinated and supervised the company's technology infrastructure, ensuring availability and continuity of technology services. I led technology projects, managed IT vendors, and oversaw technical support, networks, servers, and information security. I also worked on process optimization and improved support response times through preventive actions and service management practices. Analista de Soporte @ Distribuidora Tropicana Nov 2019 - Oct 2020 I provided user support and diagnosed complex technical incidents in critical production systems. I helped reduce downtime on internal platforms by resolving issues efficiently and translating business operational needs into clear technical specifications. I also supported service integrations through RESTful APIs. Soporte Técnico @ TELEPERFORMANCE COLOMBIA S.A.S. Jul 2018 - Jan 2019 I provided technical support to users and delivered timely assistance related to their services. I focused on customer support, issue resolution, and guidance to ensure a positive service experience. ## Education Fundación Universitaria Unihorizonte Dec 2022 - Jul 2023 Especialización, Gerencia de Proyectos Specialization focused on project management and leadership. Fundación de Educación Superior San José Dec 2021 - Dec 2022 Ingeniería, Ingeniería de Sistemas Systems Engineering studies with emphasis on technology and information systems. Servicio Nacional de Aprendizaje (SENA) Jun 2015 - Feb 2016 Especialización Tecnológica, Gestión y Seguridad de Base de Datos Technical specialization in database management and security. Instituto Superior de Educación Rural (ISER) Jan 2008 - Jun 2012 Tecnología, Gestión en Redes y Sistemas Teleinformáticos Technology program focused on networks and teleinformation systems. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.