![Katrina Militar](https://jobicy.com/react/themes/app/images/avatar.jpg) Katrina Militar # Customer Service Representative Open to offers · Member since 26 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationSurrey, CanadaDesired salaryUnspecifiedWork preferenceOn-site / Full Time, Part Time, ContractExperience levelJunior * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a customer service and retail professional with experience in sales, customer support, and call centre operations. I have worked in fast-paced environments where I learned how to assist customers, maintain store standards, and communicate clearly and professionally. My background includes seasonal and sales associate roles in retail, where I handled merchandising, restocking, tagging, and keeping departments organized. I also supported customers directly by answering questions, giving directions, and helping them find what they needed. In addition to retail, I have experience in a call centre environment generating leads, collecting donations, and building positive relationships with customers. I am comfortable following scripts, using CRM-related systems, and working in roles that require strong communication and consistency. I have also volunteered in community and event settings, which strengthened my teamwork, reliability, and ability to support people in different situations. These experiences helped me develop a service-oriented mindset and a strong work ethic. I am currently pursuing an Associate’s Degree in Economics at Douglas College, which adds to my analytical and communication skills. I am interested in opportunities where I can continue to grow in customer service, administration, or client-facing support roles. I bring a friendly, dependable, and adaptable approach to work. I am comfortable in both retail and office environments and value roles where I can contribute to a positive customer experience. ## Skills 13 capabilities[Adobe Photoshop](https://jobicy.com/talent/adobe-photoshop.md)[Adobe Premiere Pro](https://jobicy.com/talent/adobe-premiere-pro.md)[Communication](https://jobicy.com/talent/communication.md)[CRM](https://jobicy.com/talent/crm.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Google Docs](https://jobicy.com/talent/google-docs.md)[Google Drive](https://jobicy.com/talent/google-drive.md)[Inventory Management](https://jobicy.com/talent/inventory-management.md)[Lead Generation](https://jobicy.com/talent/lead-generation.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Presentation Skills](https://jobicy.com/talent/presentation-skills.md)[Sales](https://jobicy.com/talent/sales.md)[Teamwork](https://jobicy.com/talent/teamwork.md) ## Experience Career history ### Seasonal Associate in retail · ARITZIA Dec 2013 – Jul 2015I upheld visual standards and ensured the sales floor was stocked. I attached sale tags on clothing items according to marked down prices using a tagging gun and labeling stickers. This role strengthened my attention to detail and ability to work in a retail environment. ### Seasonal Associate in retail · BLUENOTES Dec 2014 – Dec 2014I maintained store sections by keeping them neat and organized. I restocked clothing merchandise and supported day-to-day retail operations. This experience helped me develop efficiency, organization, and teamwork skills. ### Sales Associate in retail · OLD NAVY Jul 2015 – Jul 2015I folded clothing according to sizes and maintained the women’s department. I assisted customers with clothing and other merchandise available in the store. This role improved my customer service, product knowledge, and ability to work in a busy retail setting. ### Staff Member · TIM HORTONS Sep 2015 – Sep 2015I served coffee and other beverages according to company standards and guidelines. I prepared and baked food while helping keep the store clean and organized. This position strengthened my ability to work quickly, follow procedures, and support customers in a fast-paced environment. ### Customer Service Representative · IVANHOE CAMBRIDGE AT METROPOLIS AT METROTOWN Dec 2015 – Dec 2015I gave directions to visitors according to the store directory and guided them to the Customer Service Kiosk. I supported guests in a public-facing environment and helped ensure they could navigate the mall easily. This role developed my communication skills and confidence in customer-facing service. ### Call Centre Representative · CALL CENTRE REPRESENTATIVE Mar 2017 – Jan 2018I generated leads by collecting clothing donations using CRM and CCDS systems on the computer. I built sustainable relationships with customers and engaged them through clear communication. I followed communication scripts when speaking with clients, which helped me maintain consistency and professionalism in an office environment. ## Education Learning history ### DOUGLAS COLLEGE Jan 2016Associate’s Degree, Economics Currently pursuing an Associate’s Degree in Economics. Coursework includes Biology 1103, Psychology 1100, Psychology 1200, Geography 1120, Chemistry 1100, and Microeconomics 1150. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.