![Nilma Aguilera](https://jobicy.com/react/themes/app/images/avatar.jpg) Nilma Aguilera # Business Operations & People Management Specialist Open to offers · Member since 26 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationRosario, ArgentinaDesired salaryUnspecifiedWork preferenceHybrid / Full TimeExperience levelSenior * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a Business Operations and People Management specialist with more than 25 years of experience leading administrative processes, people management, operations, project coordination, and organizational support in corporate and technology environments. I have built my career across administration, human resources, recruitment and selection, training, KPI tracking, budget control, customer service, corporate compliance, and digital transformation initiatives. I am comfortable working in dynamic, multicultural settings and supporting growth through efficient, results-oriented management. In my recent experience, I have coordinated regional technology projects, supported market analysis and feasibility studies, led hiring and onboarding processes, and helped design training programs for operational teams. I have also contributed to incident management, customer experience improvement, and the development of corporate policies related to ethics, fraud prevention, anti-bribery, data protection, and compliance. Earlier in my career, I held leadership and administrative roles in commercial and operational organizations, where I managed teams, supervised performance, controlled budgets and inventories, coordinated suppliers, and supported sales and customer service functions. I also spent many years in a senior role at PDVSA, where I supported employee benefits programs, executive reporting, budgeting, and administrative processes for human resources. I am recognized for collaborative leadership, analytical thinking, strong organization, service orientation, and adaptability. I enjoy optimizing processes, coordinating cross-functional teams, and contributing to business continuity and operational excellence. I am open to remote or hybrid opportunities where I can apply my experience in administration, operations, people management, and project coordination to support organizational performance and transformation. ## Skills 27 capabilities[Accounts Payable](https://jobicy.com/talent/accounts-payable.md)[Accounts Receivable](https://jobicy.com/talent/accounts-receivable.md)[Administration](https://jobicy.com/talent/administration.md)[Business Analysis](https://jobicy.com/talent/business-analysis.md)[Compliance](https://jobicy.com/talent/compliance.md)[Corporate Governance](https://jobicy.com/talent/corporate-governance.md)[Customer Experience](https://jobicy.com/talent/customer-experience.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Digital Transformation](https://jobicy.com/talent/digital-transformation.md)[Document Management](https://jobicy.com/talent/document-management.md)[Event Planning](https://jobicy.com/talent/event-planning.md)[feasibility studies](https://jobicy.com/talent/feasibility-studies.md)[Human Resources](https://jobicy.com/talent/human-resources.md)[Incident Management](https://jobicy.com/talent/incident-management.md)[KPI Tracking](https://jobicy.com/talent/kpi-tracking.md)[Market Analysis](https://jobicy.com/talent/market-analysis.md)[Onboarding](https://jobicy.com/talent/onboarding.md)[Operations Management](https://jobicy.com/talent/operations-management.md)[Policy Development](https://jobicy.com/talent/policy-development.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Project Coordination](https://jobicy.com/talent/project-coordination.md)[Recruitment](https://jobicy.com/talent/recruitment.md)[Sales](https://jobicy.com/talent/sales.md)[Selection](https://jobicy.com/talent/selection.md)[Supplier Management](https://jobicy.com/talent/supplier-management.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)[Training](https://jobicy.com/talent/training.md) ## Tech stack & tools Working toolkit ### Communications [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/slack/slack-original.svg) Slack](https://jobicy.com/talent?tool=slack.md) ### Design [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/canva/canva-original.svg) Canva](https://jobicy.com/talent?tool=canva.md)[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/figma/figma-original.svg) Figma](https://jobicy.com/talent?tool=figma.md) ## Experience Career history ### Coordinadora de Proyectos y Analista de Negocios · DTODO TECH INNOVATIONS SRL Jan 2021 – PresentI coordinate regional mobility technology projects across Latin America and Central America. I also support market analysis and feasibility studies for operational expansion, recruitment and onboarding for new projects, and training programs for operational teams and partner drivers. In addition, I manage incident resolution, contribute to customer experience improvement, and collaborate on corporate policies related to ethics, fraud prevention, anti-bribery, data protection, and compliance. ### Representante Comercial – Argentina · IDOCTOR VENEZUELA Jan 2026 – PresentI develop and strengthen commercial relationships in Argentina. I advise users on telemedicine services and access to medications, while coordinating operations between clients and logistics areas. I also manage commercial inquiries and follow up on client requirements. ### Representante Comercial · GREEN SUN INTERNATIONAL GROUP Jan 2009 – Dec 2019I managed and developed an international client portfolio and supported the commercialization of travel insurance and related products. I focused on customer loyalty, new business opportunities, commercial follow-up, and after-sales support. ### Gerente General · PALMA REAL CYBER SHOP Jan 2005 – Dec 2008I led the overall commercial and administrative operations of the business. My responsibilities included supervising staff, assigning tasks, monitoring performance, managing finances, controlling cash and inventory, coordinating purchases, and maintaining supplier relationships. I also handled customer service and incident resolution. ### Gerente Administrativo · PAPER HOUSE.COM, C.A. Jan 2003 – Dec 2004I managed the general administration of the commercial operation. I coordinated sales and customer service, supervised administrative and operational processes, and handled supplier management and procurement. ### Asesor Senior de Planes y Beneficios · PDVSA Jan 1982 – Dec 2003I provided administrative and organizational support for employee welfare and benefits programs. My work included managing benefits and services, coordinating employee service centers, preparing management indicators and executive reports, supporting budgeting and financial control, and analyzing accounts receivable and payable. I also updated procedures manuals, coordinated training activities and corporate events, and supported human resources processes. ## Education Learning history ### Universidad Bicentenaria de Aragua 1996 – 1996Licenciatura, Administración de Empresas ### Instituto Universitario de Tecnología Venezuela 1992 – 1992Técnico Superior Universitario, Administración de Personal This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.