![mina hernandez](https://jobicy.com/react/themes/app/images/avatar.jpg) mina hernandez # Virtual Assistant / Administrative Assistant / Medical Insurance Support Open to offers · Member since 27 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationCaracas, VenezuelaDesired salaryUnspecifiedWork preferenceRemote Only / Full TimeExperience levelMid * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a virtual assistant with more than four years of continuous remote experience, specializing in customer service, administrative management, and medical insurance support for Obamacare (ACA) programs in the United States. I am organized, proactive, and detail-oriented, with strong experience handling digital platforms, process follow-up, and confidential information management. I focus on delivering efficient solutions and high-quality service. Throughout my career, I have supported client enrollment, policy updates, premium tracking, document management, and multichannel customer communication by phone, email, and chat. I am comfortable working with sensitive data and maintaining accurate records. I have also worked in administrative and collections roles, which strengthened my ability to manage accounts, support internal processes, and provide reliable assistance in fast-paced environments. My background includes experience with medical insurance administration, email and calendar management, databases, and digital file organization. I work well independently and stay focused on results and service quality. I am currently interested in continuing my professional growth in commercial and financial areas, especially in life insurance sales, where I can contribute with an ethical, client-focused, and results-driven approach. ## Skills 13 capabilities[ACA](https://jobicy.com/talent/aca.md)[Administrative Support](https://jobicy.com/talent/administrative-support.md)[Billing](https://jobicy.com/talent/billing.md)[Calendar Management](https://jobicy.com/talent/calendar-management.md)[Collections](https://jobicy.com/talent/collections.md)[Communication](https://jobicy.com/talent/communication.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Database Management](https://jobicy.com/talent/database-management.md)[Document Management](https://jobicy.com/talent/document-management.md)[Remote Work](https://jobicy.com/talent/remote-work.md)[Sales Support](https://jobicy.com/talent/sales-support.md)[Time Management](https://jobicy.com/talent/time-management.md) ## Experience Career history ### Virtual Assistant · Asistente Virtual Remota - Área Administrativa y Seguros Médicos Jan 2019 – Dec 2026I managed the Sherpa system for health plans under the Obamacare (ACA) program. I handled client and dependent enrollment, additions, and removals, updated personal and immigration-related data, coordinated insurance cards, and followed up on monthly premium payments. I also provided multichannel customer service for U.S. residents, managed emails and calendars, maintained client databases, and organized confidential digital documentation. ### Asesora de Cobranzas · Centro Médico Camuribe, C.A. Jan 2019 – Dec 2019I managed accounts receivable and provided customer service and administrative support. I handled confidential financial information and supported collection-related processes. ### Área Administrativa · Clínica Alfa, C.A. Jan 2017 – Dec 2018I supported administrative processes and helped with document organization and customer service. This role strengthened my ability to work with internal procedures, maintain order, and assist clients effectively. ## Education Learning history ### Escuela Nacional de Administración y Hacienda Pública (E.N.A.H.P. I.U.T.) - Ministerio del Poder Pop Dates not specifiedLicenciada, Ciencias Fiscales, Mención Rentas I completed a degree in Fiscal Sciences with a specialization in Revenue. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.