![Erika Yuliana Bernal](https://jobicy.com/react/themes/app/images/avatar.jpg)
Erika Yuliana Bernal

# Call Center Sales Advisor

Actively looking · Member since 27 Jul 2026 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationBogotá, D.C., ColombiaDesired salaryUnspecifiedWork preferenceRemote Only / Full TimeExperience levelMid
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryI am a commercial advisor with a strong focus on service excellence and personalized attention.

I have developed solid experience handling difficult customers and resolving conflicts through active listening and calm communication.

My background includes sales, cash handling, and inventory control in physical retail environments, where I learned to stay organized and adapt quickly to new systems.

I am comfortable working with customer records and data management tools, and I use them to improve both customer satisfaction and operational efficiency.

I am now looking to transition into a virtual environment, especially in customer service, chat support, or order management roles, where I can contribute with empathy, proactivity, and a results-oriented mindset.

I am motivated to keep growing in commercial and service-focused positions, bringing strong interpersonal skills, adaptability, and a commitment to meeting goals.

## Skills

8 capabilities[Active Listening](https://jobicy.com/talent/active-listening.md)[Communication](https://jobicy.com/talent/communication.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Customer Retention](https://jobicy.com/talent/customer-retention.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Data Management](https://jobicy.com/talent/data-management.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Sales](https://jobicy.com/talent/sales.md)

## Experience

Career history

### Asesor de ventas · Dubai

Nov 2025 – Mar 2026Commercial advisor with experience in sales, cash handling, and inventory control in physical stores.

I stand out for my organization, quick learning of systems, and ease with technology.

I am seeking to move into virtual roles in customer service, chat support, or order management, contributing proactivity and empathy.

### Asesor de ventas · Tokio

Apr 2025 – Oct 2025Sales and customer service professional with retail experience and strong technology adaptability.

I stand out for assertive communication, organization, and problem-solving skills.

I am looking to transition into remote work to apply my commercial skills in virtual support, chat, or customer service roles, ensuring agile and empathetic service focused on results.

### Asesor de ventas · Badan y Evans

Jan 2023 – Dec 2024Commercial advisor with sales experience and excellent communication skills.

I stand out for empathy, active listening, and the ability to build customer loyalty.

With strong technological adaptability, I am seeking remote customer service, tele-sales, or digital support roles, bringing empathy, charisma, and a strong focus on meeting targets.

## Education

Learning history

### Universidad uniagustiniana

Aug 2022Universidad / Carrera tecnológica

Technology degree studies in progress.

This professional hasn’t added portfolio projects yet.

This professional hasn’t listed any services yet.