![Rajeev Prasad](https://jobicy.com/react/themes/app/images/avatar.jpg) Rajeev Prasad # Operations & Travel Management Professional Open to offers · Member since 27 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationDelhi, IndiaDesired salaryUnspecifiedWork preferenceHybrid / Full TimeExperience levelSenior * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am an operations and travel management professional with 18+ years of experience across tourism, product development, vendor management, and customer service. I have worked extensively on end-to-end travel operations for global destinations, including long-haul and short-haul markets across North America, Europe, Africa, Asia, and Oceania. My background includes managing product portfolios, building supplier relationships, negotiating contracts, and designing customized itineraries and travel solutions for diverse client segments. I have also handled customer escalations, booking operations, and campaign coordination, with a strong focus on service quality, process improvement, and business growth. In addition to operations, I have experience creating promotional flyers and supporting email marketing efforts to improve engagement and conversions. I am comfortable working in fast-paced environments where accuracy, coordination, and customer satisfaction are critical, and I bring a practical, results-driven approach to every role. ## Skills 10 capabilities[Campaign Management](https://jobicy.com/talent/campaign-management.md)[Contract Negotiation](https://jobicy.com/talent/contract-negotiation.md)[Customer Relationship Management](https://jobicy.com/talent/customer-relationship-management.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Email Marketing](https://jobicy.com/talent/email-marketing.md)[Operations Management](https://jobicy.com/talent/operations-management.md)[Process Optimization](https://jobicy.com/talent/process-optimization.md)[Product Management](https://jobicy.com/talent/product-management.md)[Supplier Management](https://jobicy.com/talent/supplier-management.md)[Team Coordination](https://jobicy.com/talent/team-coordination.md) ## Experience Career history ### Manager – Products & Operations · Ish Travel & Tours Ltd Jul 2023 – PresentI manage product development and end-to-end operations for global destinations across multiple regions including the USA, Canada, Europe, Australia, New Zealand, Africa, and South America. I also handle customer escalations, monitor campaign performance, and support the creation and updating of promotional flyers for long-haul products. My role focuses on delivering smooth execution, improving customer satisfaction, and supporting business growth through efficient operations and strong destination knowledge. ### Sr. Manager – Operations · Luxury Cloud (Unit of Travel Oytser Pvt Ltd) Mar 2023 – Jul 2023I managed the luxury travel segment for elite clientele and coordinated operations with preferred hotel partners such as Marriott, Accor, IHG, Hyatt Prive, Shangri-La, Four Seasons, Hilton, and others. I handled both long-haul and short-haul operations, ensuring high service standards and smooth delivery for premium travel experiences. ### Sr. Manager – Products & Operations · Escape Yourself Feb 2019 – Mar 2023I managed global destinations across Europe, Australia, Africa, and Asia while designing customized itineraries and travel packages. I built vendor relationships, negotiated contracts, and coordinated with internal teams to ensure seamless execution of travel services. My work also included supporting product development and maintaining a strong focus on customer experience and operational efficiency. ### Manager · Shivantika Bon Voyage Pvt Ltd – A unit of Travelz Factory Pvt Ltd Apr 2016 – Jan 2019I handled niche destinations such as Morocco, Croatia, Malta, South America, Europe, Australia, and New Zealand. I managed end-to-end travel planning and execution, maintained client relationships, and supported repeat business through reliable service delivery. I also developed travel products for long-haul and short-haul destinations while managing promotional flyers and tracking email marketing performance. ### Asst Manager · Greenland Journey Pvt Ltd Sep 2015 – Apr 2016I managed FIT and group bookings and worked on multiple booking systems including GTA, TBO, Rezlive, Hotelz Expert, and 24x7Rooms. I handled operations and product management for short-haul and long-haul destinations across several regions. I also managed customer email escalations and ensured prompt resolution while maintaining service quality standards. ### Sr. Executive · Life Line Tourism May 2011 – Sep 2015I managed customer queries related to hotel reservations, flights, and sightseeing services, ensuring accurate and timely responses. I used online reservation systems to process bookings efficiently and supported both online and offline travel arrangements. My responsibilities included handling domestic, short-haul, and long-haul destinations with a focus on smooth planning and execution. ### Sr. Executive · Intelenet Global Services Apr 2010 – Apr 2011I handled online and offline hotel bookings, ensuring accuracy in reservations and inventory updates. I resolved booking issues such as sold-out situations and rate discrepancies by coordinating with hotels and customers. I also processed escalation emails and maintained timely resolution standards. ### Executive · Omnia Bpo Services – Process of Air India Jan 2007 – Dec 2009I handled inbound customer calls from global clients and supported travel-related queries and service requests. I processed flight reservations using airline reservation systems and assisted customers with itinerary changes, cancellations, and rebooking requests. I also supported tele-verification for frequent flyer and premium passengers, along with seat allocation and other pre-travel requests. ## Education Learning history ### GLA University, Mathura Dates not specifiedMBA, Operations Management ### College of Vocational Studies, Delhi Dates not specifiedGraduate This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.