![Emily Rivas Piñero](https://jobicy.com/react/themes/app/images/avatar.jpg) Emily Rivas Piñero # Ecommerce Operations and Logistics Specialist Open to offers · Member since 27 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationCaracas, VenezuelaDesired salaryUnspecifiedWork preferenceHybrid / Full TimeExperience levelSenior * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am an Ecommerce, logistics, and customer service specialist with more than 12 years of experience across retail, banking, and national and international marketplaces. I have led teams, implemented operational processes, and supported commercial strategies focused on results, efficiency, and continuous improvement. My background includes ecommerce operations, logistics coordination, web quality control, sales analysis, and multichannel customer service. I have also worked in fraud prevention, where I analyzed suspicious orders, coordinated with banks, and helped reduce risk and false positives. I am proactive, solution-oriented, and comfortable working in fast-paced environments that require organization, follow-up, and cross-functional coordination. I am looking for opportunities where I can contribute my experience in ecommerce operations, logistics, customer experience, and process optimization. ## Skills 18 capabilities[Commercial Strategy](https://jobicy.com/talent/commercial-strategy.md)[Content Creation](https://jobicy.com/talent/content-creation.md)[CRM](https://jobicy.com/talent/crm.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Ecommerce](https://jobicy.com/talent/ecommerce.md)[Fraud Prevention](https://jobicy.com/talent/fraud-prevention.md)[Fulfillment](https://jobicy.com/talent/fulfillment.md)[Google Workspace](https://jobicy.com/talent/google-workspace.md)[Logistics](https://jobicy.com/talent/logistics.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Operations Management](https://jobicy.com/talent/operations-management.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Quality Assurance](https://jobicy.com/talent/quality-assurance.md)[Risk Analysis](https://jobicy.com/talent/risk-analysis.md)[Route Planning](https://jobicy.com/talent/route-planning.md)[Sales Analysis](https://jobicy.com/talent/sales-analysis.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)[Web Testing](https://jobicy.com/talent/web-testing.md) ## Tech stack & tools Working toolkit ### Languages & Frameworks [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/magento/magento-original.svg) Magento](https://jobicy.com/talent?tool=magento.md) ### Marketing and Sales Tools [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/woocommerce/woocommerce-original.svg) WooCommerce](https://jobicy.com/talent?tool=woocommerce.md) ## Experience Career history ### Coordinadora de Operaciones y Logística · Constructora Sambil – Sambil Online Jan 2022 – PresentI design and implement operational logistics processes for the website. I prepare internal manuals and procedural documentation, and I perform QA and testing of operational web flows. I also coordinate fulfillment and order distribution, analyze sales, generate management reports, and supervise the sales process through Personal Shopper. ### Especialista de Ecommerce · Ferretotal Jan 2021 – Dec 2022I planned and monitored dispatch routes and supervised digital promotions and discounts. I managed product coding for marketplaces and new sales channels, as well as digital content and administrative support such as pro forma invoices and budgets. I also handled customer service in pre-sales and post-sales channels. ### Analista de Mercadeo / Ecommerce · Farmahorro Jan 2021 – Dec 2021I coordinated ecommerce and q-commerce logistics and negotiated with marketplaces and suppliers. I created and optimized product content, supervised online customer service staff, and planned promotional campaigns. I also analyzed sales performance to support commercial decisions. ### Coordinadora de Atención al Cliente · SIVAPP Jan 2020 – Dec 2021I led the team responsible for operational management and customer support in a mobile app environment. I coordinated deliveries and delivery operations, wrote web and app content, and generated products and commerce entries. I also designed promotional strategies and supported commercial agreements. ### Especialista Senior en Prevención de Fraudes · LINIO Jan 2015 – Dec 2019I served as regional leader of the antifraud team in ecommerce. I analyzed suspicious orders based on user behavior and verification tools, and I coordinated with banks for payment validation. I prepared daily and monthly statistical risk reports and developed strategies to reduce fraud and false positives. ## Education Learning history ### ISUM 2019T.S.U., Mercadeo y Publicidad Technical degree in Marketing and Advertising. ### Liceo José Ávalos 2007Bachiller, Mercadeo High school education focused on marketing. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.