![Gabriela Mariana Díaz](https://jobicy.com/react/themes/app/images/avatar.jpg)
Gabriela Mariana Díaz

# Administrative and Customer Service Professional

Open to offers · Member since 27 Jul 2026 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationZona Oeste, Bs As, ArgentinaDesired salaryUnspecifiedWork preferenceHybrid / Full TimeExperience levelSenior
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryI am an administrative professional with more than 25 years of experience in administrative, accounting, and commercial management, mainly in SMEs and customer service environments.

Throughout my career, I have handled general administration, invoicing, collections, current accounts, banking operations, cash management, purchasing, and commercial support. I have also been responsible for client and supplier management, documentation control, and internal process coordination.

I have experience working with management systems and CRM platforms, providing customer support, operational follow-up, and organized administrative assistance. I am known for being organized, responsible, and solution-oriented, with a strong ability to adapt and keep learning.

My background also includes independent business management, where I coordinated administrative, commercial, and logistical processes to ensure smooth day-to-day operations. I have worked closely with financial and operational circuits, always focusing on efficiency and service quality.

In addition, I have experience in inbound customer service and telephone sales, including case tracking, KPI compliance, and issue resolution. I enjoy working collaboratively with different areas to ensure timely and effective responses.

I am interested in continuing my professional development in Administration, Customer Service, Customer Support, Back Office, Commercial Support, Operations, and Data Entry roles, especially in hybrid or remote technology-oriented environments.

## Skills

21 capabilities[Accounting](https://jobicy.com/talent/accounting.md)[Accounts Receivable](https://jobicy.com/talent/accounts-receivable.md)[Administration](https://jobicy.com/talent/administration.md)[Artificial Intelligence](https://jobicy.com/talent/artificial-intelligence.md)[Bank Reconciliation](https://jobicy.com/talent/bank-reconciliation.md)[Cash Management](https://jobicy.com/talent/cash-management.md)[Client Management](https://jobicy.com/talent/client-management.md)[Collections](https://jobicy.com/talent/collections.md)[CRM](https://jobicy.com/talent/crm.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Information Security](https://jobicy.com/talent/information-security.md)[Invoicing](https://jobicy.com/talent/invoicing.md)[KPI Tracking](https://jobicy.com/talent/kpi-tracking.md)[Logistics](https://jobicy.com/talent/logistics.md)[Microsoft Excel](https://jobicy.com/talent/microsoft-excel.md)[Order Processing](https://jobicy.com/talent/order-processing.md)[Power BI](https://jobicy.com/talent/power-bi.md)[Prompt Engineering](https://jobicy.com/talent/prompt-engineering.md)[Purchasing](https://jobicy.com/talent/purchasing.md)[Supplier Management](https://jobicy.com/talent/supplier-management.md)

## Experience

Career history

### Coordinadora Administrativa · Servicint SA

Aug 1995 – Dec 2020I was responsible for comprehensive administrative and accounting management within the company. My duties included financial and operational circuit administration to support the business's correct functioning.

I handled invoicing, documentation control, current accounts, collections, payments to suppliers, purchasing, cash management, and bank reconciliation. I also provided support to clients and suppliers and used the BTB-SQL management system for documentation and administrative organization.

### Customer Service Representative | Gestor Telefónico Cloud · APEX

Jun 2026 – PresentI handle inbound calls, providing commercial guidance and resolving customer inquiries. My role includes telephone sales of services, CRM-based client registration and follow-up, and case management focused on service quality.

I work to meet operational KPIs and quality standards while ensuring timely responses and effective resolution of issues. I also collaborate with different teams to support the correct handling of customer requests.

## Education

Learning history

### Universidad Siglo XXI

Dates not specifiedDiplomatura, Seguridad de la Información

Diploma in Information Security.

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