![Ingrid Castellanos](https://jobicy.com/react/themes/app/images/avatar.jpg) Ingrid Castellanos # Functional Analyst / Business Analyst / QA Functional Open to offers · Member since 27 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationBuenos Aires, ArgentinaDesired salaryUnspecifiedWork preferenceHybrid / Full TimeExperience levelSenior * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a Functional Analyst and QA professional with more than 5 years of experience in requirements gathering, functional and technical documentation, and test execution in high-complexity operational projects. I have worked closely with business stakeholders to understand needs, define user stories, use cases, and manuals, and support the delivery of solutions aligned with business goals. My background includes functional analysis for payment, onboarding, customer management, and banking projects, with a strong focus on process improvement, incident management, and operational continuity. I am experienced in designing and executing UAT, smoke, regression, web, and API testing, as well as validating data through SQL in Oracle and SQL Server environments. I enjoy working in agile teams, especially under Scrum practices, and I bring attention to detail, collaboration, and a results-oriented mindset to every project. I am also comfortable working with tools such as Jira, Trello, Figma, Miro, Postman, SoapUI, Power BI, and Salesforce, and I value continuous learning and professional growth. ## Skills 21 capabilities[API Testing](https://jobicy.com/talent/api-testing.md)[Business Analysis](https://jobicy.com/talent/business-analysis.md)[Customer Management](https://jobicy.com/talent/customer-management.md)[Customer Onboarding](https://jobicy.com/talent/customer-onboarding.md)[Data Validation](https://jobicy.com/talent/data-validation.md)[Incident Management](https://jobicy.com/talent/incident-management.md)[Oracle](https://jobicy.com/talent/oracle.md)[Power BI](https://jobicy.com/talent/power-bi.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[QA Testing](https://jobicy.com/talent/qa-testing.md)[Regression Testing](https://jobicy.com/talent/regression-testing.md)[Requirements Gathering](https://jobicy.com/talent/requirements-gathering.md)[Salesforce](https://jobicy.com/talent/salesforce.md)[Smoke Testing](https://jobicy.com/talent/smoke-testing.md)[SQL](https://jobicy.com/talent/sql.md)[SQL Server](https://jobicy.com/talent/sql-server.md)[Stakeholder Management](https://jobicy.com/talent/stakeholder-management.md)[Technical Documentation](https://jobicy.com/talent/technical-documentation.md)[UAT](https://jobicy.com/talent/uat.md)[User Stories](https://jobicy.com/talent/user-stories.md)[Web Testing](https://jobicy.com/talent/web-testing.md) ## Tech stack & tools Working toolkit ### Application Utilities [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/postman/postman-original.svg) Postman](https://jobicy.com/talent?tool=postman.md) ### Collaboration [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/jira/jira-original.svg) Jira](https://jobicy.com/talent?tool=jira.md)[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/trello/trello-original.svg) Trello](https://jobicy.com/talent?tool=trello.md) ### Data Stores [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/oracle/oracle-original.svg) Oracle Database](https://jobicy.com/talent?tool=oracle.md) ### Design [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/figma/figma-original.svg) Figma](https://jobicy.com/talent?tool=figma.md) ### Marketing and Sales Tools [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/salesforce/salesforce-original.svg) Salesforce](https://jobicy.com/talent?tool=salesforce.md) ## Experience Career history ### Analista Funcional Senior / QA Funcional · TECNOSOFTWARE Aug 2023 – Feb 2026I participated in projects related to payment methods, onboarding, and customer management. I gathered and analyzed functional requirements with business stakeholders, and I produced functional and technical documentation including user stories, use cases, and manuals. I also designed and executed UAT, smoke, and regression tests to validate critical flows, and I performed data validation using SQL in Oracle. In addition, I carried out functional web and API testing with SoapUI, collaborated with development and QA teams, managed incidents in Jira, and supported process improvement through basic BPMN analysis. ### Analista Funcional – Proyecto Bancario · KONECTA Jan 2020 – Aug 2023I worked on requirements gathering for high-volume banking products and services. I provided functional support and managed incidents in real time, with direct operational impact. I also collaborated with stakeholders to resolve banking and branch operations issues. In addition, I registered and tracked users through Salesforce CRM, supporting the continuity and traceability of the project. ### Analista Contable / Proyectos · SERVICIOS CONSULTORES Mar 2015 – Jul 2018I handled administrative and accounting tasks such as payments, suppliers, and stock control. I recorded and analyzed information in Excel, supported clients, coordinated deliveries through WhatsApp and online channels, and followed up on projects and documentation. I also analyzed financial data and recorded accounting entries, contributing to the organization and accuracy of operational records. ## Education Learning historyNo education data available. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.