Skill Assessments This user has not passed any tests yet Languages English - Fluent Hindi - Fluent Marathi - Fluent People also viewed * [![Vincent G](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_65317_1779685712.jpg) Vincent G Sales Manager / Team Leader](https://jobicy.com/u/id65317.md) * [![Imran Ahmed](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_67798_1785145695.jpg) Imran Ahmed Operations and Administration Manager](https://jobicy.com/u/id67798.md) * [![Angela Venegas](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72681_1785126612.jpg) Angela Venegas Customer Support & Client Relations Professional](https://jobicy.com/u/id72681.md) * [![Derlis Aguilera](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71687_1784657820.jpg) Derlis Aguilera Ecommerce Manager](https://jobicy.com/u/id71687.md) * [![Kevin Bruce](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71219_1784292661.jpg) Kevin Bruce E-Commerce Operations Manager](https://jobicy.com/u/id71219.md) * [![Milley Geren](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72525_1785065595.jpg) Milley Geren Store Manager](https://jobicy.com/u/id72525.md) * [![Mohamed Abdullahi](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_67923_1785055617.jpg) Mohamed Abdullahi Manager](https://jobicy.com/u/id67923.md) * [![Natasha Black](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71061_1784165510.jpg) Natasha Black Operational Excellence and Business Transformation Manager](https://jobicy.com/u/id71061.md) [All talent ↗](https://jobicy.com/talent.md) * [Overview](#overview) * [Portfolio](#portfolio) * [Services](#services) ## About Me I am an operations and technical support professional with over 4 years of experience across customer operations, technical support, sales, and team management. I have built a strong track record of improving service quality, driving operational excellence, and supporting business goals in fast-paced global environments. My background includes handling escalations, managing KPIs, producing performance analytics, and coaching teams to improve productivity and accountability. I have also led and scaled teams, including building an outbound retention team from 4 to 20 members, while maintaining a strong focus on customer satisfaction and retention. Alongside operations and support, I bring experience in sales, relationship management, and cross-functional collaboration with senior leadership. I have pursued advanced finance education in Dublin and I am open to opportunities where I can combine technical support, operations, and people leadership to deliver measurable impact. ## Skills ### [Communication](https://jobicy.com/talent/communication.md)[Sales](https://jobicy.com/talent/sales.md)[Negotiation](https://jobicy.com/talent/negotiation.md)[Account Management](https://jobicy.com/talent/account-management.md)[Relationship Building](https://jobicy.com/talent/relationship-building.md)[Customer Success](https://jobicy.com/talent/customer-success.md)[Documentation](https://jobicy.com/talent/documentation.md)[Linux](https://jobicy.com/talent/linux.md)[Troubleshooting](https://jobicy.com/talent/troubleshooting.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Networking](https://jobicy.com/talent/networking.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Mentoring](https://jobicy.com/talent/mentoring.md)[Coaching](https://jobicy.com/talent/coaching.md)[Security](https://jobicy.com/talent/security.md)[Financial Analysis](https://jobicy.com/talent/financial-analysis.md)[Operations Management](https://jobicy.com/talent/operations-management.md)[Virtualization](https://jobicy.com/talent/virtualization.md)[Incident Management](https://jobicy.com/talent/incident-management.md)[Active Directory](https://jobicy.com/talent/active-directory.md)[Root Cause Analysis](https://jobicy.com/talent/root-cause-analysis.md)[DNS](https://jobicy.com/talent/dns.md)[Windows Server](https://jobicy.com/talent/windows-server.md)[VPN](https://jobicy.com/talent/vpn.md)[Escalation Management](https://jobicy.com/talent/escalation-management.md)[Performance Analytics](https://jobicy.com/talent/performance-analytics.md)[IT Operations](https://jobicy.com/talent/it-operations.md)[Problem Management](https://jobicy.com/talent/problem-management.md)[Econometrics](https://jobicy.com/talent/econometrics.md) ## Tech Stack & Tools ### Application Hosting [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/apache/apache-original.svg) Apache](https://jobicy.com/talent?tool=apache.md) [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/azure/azure-original.svg) Azure](https://jobicy.com/talent?tool=azure.md) [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/centos/centos-original.svg) CentOS](https://jobicy.com/talent?tool=centos.md) [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/cpanel/cpanel-original.svg) cPanel](https://jobicy.com/talent?tool=cpanel.md) [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/nginx/nginx-original.svg) Nginx](https://jobicy.com/talent?tool=nginx.md) ### Collaboration [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/jira/jira-original.svg) Jira](https://jobicy.com/talent?tool=jira.md) ### Languages & Frameworks [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/python/python-original.svg) Python](https://jobicy.com/talent?tool=python.md) ### Marketing and Sales Tools [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/salesforce/salesforce-original.svg) Salesforce](https://jobicy.com/talent?tool=salesforce.md) ## Experience Operations Specialist @ Teleperformance (Meta) May 2026 - Present I analyze account histories and live system timelines for global Meta users to verify true ownership and help isolate malicious activity. I maintain a 92% QA score by following security compliance frameworks and corporate policies closely. I also resolve critical account access issues caused by hacks or forgotten credentials, with a strong focus on customer satisfaction and secure outcomes. Senior Sales Advisor @ BillSave May 2025 - May 2026 I built and maintained strong customer relationships through direct engagement and trust-based communication. I consistently exceeded sales targets by 60% through needs-based selling and personalized solutions. I also handled objections, identified customer pain points, and recommended suitable energy solutions in a target-driven environment. Technical Support Engineer I & II (Part-time) @ Aress Software and Educational Technology Pvt Ltd Oct 2021 - 2024 I served as a primary point of contact for clients, resolving L1 and L2 technical issues while maintaining clear communication and high customer satisfaction. I translated complex technical problems into simple solutions for non-technical users, improving trust and retention. I also helped build and scale an outbound retention team from 4 to 20 members, managed scheduling and workload allocation, tracked performance, and reported progress and recommendations to senior leadership. ## Education Dublin City University 2024 - 2025 MSc, Finance I am pursuing graduate study in finance with key modules including Financial Markets, Asset Pricing, Corporate Finance, Econometrics, and Portfolio Theory. I also represented DCU in the CFA Research Challenge. K.V.N Naik College, Savitribai Phule Pune University Oct 2021 - Jul 2024 Bachelor of Business Administration, Business Administration I completed my undergraduate studies in business administration with key modules including Financial Management, Statistics, Audit, Taxation, and Corporate Law. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.