![Alichia Rowan](https://jobicy.com/react/themes/app/images/avatar.jpg) Alichia Rowan # Customer Service and Hospitality Professional Open to offers · Member since 27 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationSt. Louis, United StatesDesired salaryUnspecifiedWork preferenceHybrid / Full TimeExperience levelMid * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a customer service and hospitality professional with experience across hotel operations, housekeeping, laundry services, retail supervision, and call center support. I have worked in fast-paced environments where I handled guest needs, maintained clean and organized spaces, and supported daily operations with attention to detail and reliability. My background includes housekeeping, laundry processing, front-line customer assistance, store management, cashiering, and transportation coordination support. I am comfortable working both independently and as part of a team, and I have experience balancing service quality with efficiency and professionalism. I also bring strong communication skills from remote customer service and shift supervision roles, where I helped resolve issues, schedule services, and support customers with care. I am open to new opportunities where I can continue using my experience in service, operations, and support-focused roles. ## Skills 5 capabilities[Customer Service](https://jobicy.com/talent/customer-service.md)[Laundry Operations](https://jobicy.com/talent/laundry-operations.md)[Mopping](https://jobicy.com/talent/mopping.md)[Sweeping](https://jobicy.com/talent/sweeping.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md) ## Experience Career history ### Lobby Attendant, Laundry Attendant · HOTEL SAINT LOUIS Dec 2025 – PresentI restocked supplies, cleaned common areas, emptied trash cans, and supported guest needs. I also handled laundry duties, including collecting linens and operating washers, dryers, and pressing machines. My role required attention to cleanliness, organization, and responsive guest service in a hospitality setting. ### Housekeeper/Laundry Assistant · Marriott International Sep 2023 – Jan 2025I cleaned guest rooms and prepared them for new check-ins. I performed mopping, sweeping, vacuuming, and laundry duties including washing, drying, and folding linens. This role strengthened my housekeeping skills and my ability to maintain high cleanliness standards. ### Parking Attendant · Saint Louis Parking Apr 2023 – Nov 2024I worked as a parking attendant supporting parking operations in St. Louis. The resume does not provide additional details about this role. I likely assisted with customer-facing parking services and daily operational support. ### Call Center Customer Service Representative (Remote) · Modivcare Mar 2021 – Oct 2024I assisted customers with questions and issues related to transportation appointments. I scheduled reservation rides and provided on-site floor support when needed. This role required strong communication, problem-solving, and customer service skills in a remote environment. ### Assistant Store Manager · Family Dollar Jan 2023 – Aug 2024I opened and closed the store, managed the safe box, filled registers, and assisted customers with their needs. I also worked as a cashier and supported daily store operations. This position gave me experience in retail leadership, cash handling, and store management. ### Cashier/Customer Service · Goodwill Industries Mar 2023 – Jun 2023I assisted customers with clothing, donations, and checkout. I provided customer service in a retail environment and helped ensure smooth transactions. This role strengthened my cashiering and customer support experience. ### Shift Supervisor · Modivcare-Saint Louis County Nov 2020 – Mar 2023I assisted with calls, helped assign drivers for patient transportation, and supported appointment scheduling. I supervised shift activities and helped coordinate transportation services for patients traveling to and from doctor appointments. This role developed my leadership, coordination, and customer support abilities. ### Food Service Worker · Barns Jewish Hospital Feb 2019 – Dec 2019I prepared food for residents and patients and checked food temperatures. I also handled dishwashing, sweeping, mopping, and stocking equipment. This role gave me experience in food service, sanitation, and hospital support operations. ## Education Learning history ### Jennings High School Aug 2013 – May 2018High school diploma or GED, General Studies Completed general studies and earned a high school diploma or GED. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.