![Jonathan Baartz](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72825_1785171781.jpg) Jonathan Baartz # Quality Assurance Specialist Open to offers · Member since 27 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationBarcelona, SpainDesired salaryUnspecifiedWork preferenceHybrid / Full TimeExperience levelMid * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a Quality and Training Specialist with experience in customer support, technical troubleshooting, and quality assurance environments. I have worked in roles focused on service quality, compliance, onboarding, and continuous improvement, where I supported both customers and internal teams. My background includes technical support for international customers, issue investigation, documentation, escalation handling, and repair/replacement case tracking. I am especially interested in Localization QA, Game Testing, and Game Design, and I am currently pursuing training in Game Design and Unity while preparing for ISTQB certification. I am a native German and Spanish speaker with advanced English, and I also have basic Italian comprehension. I bring strong attention to detail, a process-oriented mindset, and a passion for gaming, multimedia, and improving user experiences. ## Skills 12 capabilities[Attention To Detail](https://jobicy.com/talent/attention-to-detail.md)[Compliance](https://jobicy.com/talent/compliance.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Documentation](https://jobicy.com/talent/documentation.md)[Localization QA](https://jobicy.com/talent/localization-qa.md)[Onboarding](https://jobicy.com/talent/onboarding.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Quality Assurance](https://jobicy.com/talent/quality-assurance.md)[Reporting](https://jobicy.com/talent/reporting.md)[Staff Training](https://jobicy.com/talent/staff-training.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Troubleshooting](https://jobicy.com/talent/troubleshooting.md) ## Tech stack & tools Working toolkit ### Development [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/unity/unity-original.svg) Unity Engine](https://jobicy.com/talent?tool=unity.md) ## Experience Career history ### Technical Support Representative · BOSE Corporation @Sellbytel Jan 2016 – Dec 2017I investigated and diagnosed technical issues affecting wireless audio devices and home entertainment systems. I reproduced, documented, and escalated product-related issues when required, while maintaining accurate case tracking and follow-up. I provided technical support in German and English for international customers and ensured adherence to quality and service standards. ### Tech Support Representative / Training & Quality Supervisor · Dexcom @Majorel Jan 2020 – Dec 2023I monitored service quality and compliance with internal procedures and quality standards. I evaluated customer interactions, identified performance gaps, and provided actionable feedback to improve outcomes. I also delivered onboarding and ongoing training, created documentation and knowledge resources, and collaborated with stakeholders to improve service quality and operational performance. ### Collaborator and Editor · Nintenderos.com Jan 2024 – Dec 2025I worked as a collaborator and editor, contributing to content-related tasks in a gaming-focused environment. This experience aligns with my interest in games, localization, and quality-focused work. It also strengthened my familiarity with digital content workflows and editorial attention to detail. ### Customer Service Representative · ALDI & Can Do Company Support Jan 2016 – Dec 2025I supported customers in service-oriented environments and handled day-to-day customer service responsibilities. This work reinforced my communication skills, adaptability, and ability to manage different customer needs. It also contributed to my broader background in support and quality-focused roles. ### Sound Technician · Fluge S.L. & Eventalia S.L. Jan 2013 – Dec 2025I worked as a sound technician in event and production settings. This role helped me develop technical discipline, problem-solving skills, and attention to operational detail. It also added to my experience in multimedia and technical environments. ### Waiter · Various restaurants in Formentera, Barcelona and Tenerife Jan 2010 – Dec 2026I worked in hospitality across multiple locations over an extended period. This experience strengthened my customer service mindset, resilience, and ability to work in fast-paced environments. It also helped me build strong interpersonal and teamwork skills. ### Video Editor · Europa FM and Freelance Jan 2010 – Dec 2013I worked on video editing projects for media and freelance clients. This experience developed my multimedia production skills and my ability to work with creative and technical requirements. It also supported my broader interest in audiovisual editing and post-production. ## Education Learning history ### Escola ESPAI, Barcelona Jan 2025Course, Game Design and Development 500+ hours of training in Game Design and Development. The course is listed as in progress. ### DEUSTO & Rey Juan Carlos University Jan 2021Online Course, Game Design and Development with Unity 200 hours of online training in Game Design and Development with Unity. The course is listed as in progress. ### IFCD57 Jan 2025Professional Certificate, Unity Game Development and Programming 325 hours of training in Unity Game Development and Programming. ### IFP & Atresmedia Jan 2019Professional Certificate, Interactive Multimedia Product Development 540 hours of training in Interactive Multimedia Product Development. ### IFP & Atresmedia Jan 2019Professional Certificate, Audiovisual Editing and Post-Production 510 hours of training in Audiovisual Editing and Post-Production. ### CP Villar, Barcelona Jan 2010 – 2013Higher Technical Certificate, Sound Technician 2000 hours of technical training in Sound Technician studies. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.