🔒 Stealth profile: identifying details are hidden while professional information remains available. ![Confidential Professional](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2024/01/681c0d03-221.jpg) Confidential Professional # Solutions Implementation Manager Open to offers · Member since 27 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationUnited KingdomDesired salaryUnspecifiedWork preferenceHybrid / Full TimeExperience levelSenior * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am an implementation and operations professional with a strong track record of owning complex, cross-functional delivery functions end to end. I have managed the full lifecycle of large-scale telematics and IoT deployments, including requirements gathering, technical configuration, onboarding, documentation, contract management, invoicing, and decommissioning. In my current role, I have acted as the sole operational owner of BPW Group's telematics implementation function, personally managing more than 6,500 IoT devices and onboarding 85+ customers. I have also scaled weekly deployment operations from around 50 units to more than 400 units while maintaining quality, compliance, and documentation standards. I bring a strong mix of technical understanding and operational discipline. I have worked closely with engineers, installers, sales, accounts, and European stakeholders to resolve issues, validate technical parameters, and ensure successful go-live outcomes across multiple concurrent implementations. A key part of my work has been building scalable processes from scratch. I authored and maintained a 46-version SOP covering gateway operations and developed supporting tools for KPI tracking, stock traceability, and warranty management. I am comfortable working across both technical and commercial areas, including service charge contracts, billing accuracy, and customer communication. I have also provided first-line technical support remotely for commissioning and fault resolution in the majority of cases. I am now seeking a management-focused role where I can lead cross-functional teams, improve delivery processes, and help scale software or product implementation functions in a global business. ## Skills 18 capabilities[Contract Management](https://jobicy.com/talent/contract-management.md)[Cross Functional Collaboration](https://jobicy.com/talent/cross-functional-collaboration.md)[Customer Onboarding](https://jobicy.com/talent/customer-onboarding.md)[Documentation](https://jobicy.com/talent/documentation.md)[Forecasting](https://jobicy.com/talent/forecasting.md)[Implementation](https://jobicy.com/talent/implementation.md)[Invoicing](https://jobicy.com/talent/invoicing.md)[Operations Management](https://jobicy.com/talent/operations-management.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Project Management](https://jobicy.com/talent/project-management.md)[Quality Management](https://jobicy.com/talent/quality-management.md)[Regulatory Compliance](https://jobicy.com/talent/regulatory-compliance.md)[Requirements Gathering](https://jobicy.com/talent/requirements-gathering.md)[SaaS Administration](https://jobicy.com/talent/saas-administration.md)[Stakeholder Management](https://jobicy.com/talent/stakeholder-management.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)[Technical Support](https://jobicy.com/talent/technical-support.md) ## Experience Career history ### Telematics Implementation & Operations Specialist · Private company Jan 2021 – PresentI am the sole operational owner of the UK telematics implementation function, responsible for the complete solution lifecycle from pre-sales and requirements through to go-live, ongoing contract management, and end-of-life decommissioning. I personally owned end-to-end solution delivery for customer implementations, including technical configuration, portal build, user acceptance, and activation. I also worked directly with engineers to validate technical parameters and ensure compliance before system activation. In addition, I authored and maintained operational SOPs, developed KPI and traceability tools, supported continuous improvement, and provided first-line technical support for commissioning and fault resolution. I coordinated closely with sales, accounts, installers, and the German telematics team to ensure smooth delivery and accurate billing. ### Warehouse Supervisor · Private company Jan 2019 – Dec 2021I supervised a team of 10 warehouse operatives and managed daily operations, workflow prioritisation, and stock accuracy for specialist commercial vehicle parts. I ensured warranty-returned axles were thoroughly inspected and verified before processing, working with technical teams to identify faults and maintain quality standards. This role demonstrated my leadership capability and operational discipline, which led to my progression into the telematics implementation function. ### Extrusion Machine Operator · Private company Jan 2016 – Dec 2019I operated and maintained extrusion machinery to support production quality and output targets. ### Ralph Lauren Concession Partner · Private company Jan 2010 – Dec 2016I delivered first-class customer service, achieved strong sales performance, managed stock, and served as an elected Partner Voice Representative. ### Night Operations Supervisor · Private company Jan 2002 – Dec 2006I managed and supervised a 70-person night operations team and progressed rapidly from delivery driver to supervisory responsibility. ### SAP Software Recruitment Consultant · Private company Jan 2001 – Dec 2002I sourced SAP and bespoke database candidates globally and managed client and candidate relationships. ### Managing Dispensing Optician · Private company Jan 1996 – Dec 2001I managed store operations, patient care, and technical dispensing, progressing into a management role. ## Education Learning history ### Private institution Dates not specifiedFBDO Ophthalmic Dispensing, Ophthalmic Dispensing ### Private institution Dates not specifiedBSc, Biomedical Science with Business Studies 1st year completed. 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