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Languages  Spanish - Native or Bilingual   English - Advanced People also viewed
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[All talent ↗](https://jobicy.com/talent.md)
* [Overview](#overview)
* [Portfolio](#portfolio)
* [Services](#services)

## About Me

I am a customer service professional with strong communication skills and a focus on providing clear, empathetic support. I am comfortable managing multiple conversations efficiently and maintaining a positive customer experience.

I learn quickly and adapt well to demanding environments. I enjoy working in collaborative, multidisciplinary teams and contributing wherever operational support is needed.

My background includes customer interaction through social media channels such as WhatsApp and Instagram, where I handled inquiries and supported sales with personalized guidance.

I am bilingual in Spanish and English, which helps me communicate effectively with a wider range of customers and colleagues. I also have strong written and verbal communication skills.

I am organized, proactive, and motivated by a learning-by-doing approach. I am especially interested in roles where I can continue developing my skills in customer support, administration, and operational assistance.

## Skills

### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Communication](https://jobicy.com/talent/communication.md)[Time Management](https://jobicy.com/talent/time-management.md)[Sales](https://jobicy.com/talent/sales.md)[Microsoft Excel](https://jobicy.com/talent/microsoft-excel.md)[English](https://jobicy.com/talent/english.md)[Google Sheets](https://jobicy.com/talent/google-sheets.md)[Microsoft Word](https://jobicy.com/talent/microsoft-word.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Teamwork](https://jobicy.com/talent/teamwork.md)[Microsoft PowerPoint](https://jobicy.com/talent/microsoft-powerpoint.md)[Spanish](https://jobicy.com/talent/spanish.md)[Notion](https://jobicy.com/talent/notion.md)[Google Drive](https://jobicy.com/talent/google-drive.md)

## Tech Stack & Tools

### Collaboration

[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/notion/notion-original.svg) Notion](https://jobicy.com/talent?tool=notion.md)

## Experience

Customer Service @ Tortas y Pasapalos Minions C.A.  Jan 2021 - Dec 2022 I managed customer interactions through social media channels such as WhatsApp and Instagram.

I handled approximately 50 inquiries per day and supported sales by providing personalized advice to customers.

I focused on delivering a positive shopping experience through efficient and timely service.

## Education

Universidad de Oriente  Jan 2014 - Dec 2023  Systems Engineer, Systems Engineering

Completed studies in Systems Engineering.

Unidad Educativa “Francisco Verde”  Jan 2009 - Dec 2014  High School Graduate, Science

Completed high school education in the science track.

Successful English Corporation  Jan 2017 - Dec 2019  English Course, English

Completed English training from A1 to B2 level.

EF Education First  Jan 2024 - Dec 2024  EF SET English Certificate, English

Earned a C1 English certificate.

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