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Languages  Spanish - Native or Bilingual   English - Upper-Intermediate People also viewed
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[All talent ↗](https://jobicy.com/talent.md)
* [Overview](#overview)
* [Portfolio](#portfolio)
* [Services](#services)

## About Me

I am a proactive, organized, and responsible professional with more than 5 years of work experience in administrative support and customer service.

I have developed strong skills in scheduling, correspondence handling, record keeping, and office administration, and I am comfortable working in dynamic environments where accuracy and efficiency matter.

My background includes supporting members, customers, and internal teams by managing payments, preparing reports, organizing documents, and maintaining smooth day-to-day operations.

I also bring solid communication skills, attention to detail, adaptability, and the ability to work effectively under pressure.

In addition to my administrative experience, I have customer-facing experience as a host, where I welcomed guests, managed seating arrangements, and assisted with special requests and concerns.

I am currently pursuing a Bachelor's Degree in Modern Languages with an English concentration, and I am eager to continue growing in roles that combine administration, service, and organization.

## Skills

### [Customer Service](https://jobicy.com/talent/customer-service.md)[Communication](https://jobicy.com/talent/communication.md)[Attention To Detail](https://jobicy.com/talent/attention-to-detail.md)[Microsoft Excel](https://jobicy.com/talent/microsoft-excel.md)[Microsoft Word](https://jobicy.com/talent/microsoft-word.md)[Administrative Support](https://jobicy.com/talent/administrative-support.md)[Teamwork](https://jobicy.com/talent/teamwork.md)[Payment Processing](https://jobicy.com/talent/payment-processing.md)[Report Preparation](https://jobicy.com/talent/report-preparation.md)[Record keeping](https://jobicy.com/talent/record-keeping.md)[Fast Learner](https://jobicy.com/talent/fast-learner.md)

## Experience

Host @ Bubba Gump Shrimp Co.  Jun 2025 - Aug 2025 Welcomed guests with professionalism and a positive attitude during the Summer Work & Travel 2025 program.

Managed seating arrangements and helped balance server workloads to support smooth restaurant operations.

Assisted guests with requests, special accommodations, and customer concerns to ensure a positive experience.

Secretary @ Club Quisqueya  Jan 2024 - Dec 2025 Processed customer and member payments while supporting daily administrative operations.

Managed schedules, correspondence, reports, and financial records with organization and attention to detail.

Prepared monthly and annual income and expense reports to support accurate record keeping and reporting.

Secretary @ General Directorate for Community Development  Jan 2016 - Dec 2020 Provided administrative support and schedule management for office operations.

Reviewed documentation, prepared official correspondence, and maintained organized records.

Created monthly summaries and supported efficient document handling and administrative workflows.

## Education

Universidad Autónoma de Santo Domingo (UASD)  Jan 2024  Bachelor's Degree, Modern Languages (English Concentration)

Currently pursuing a Bachelor's Degree in Modern Languages with an English concentration.

Colegio Utesiano de Estudios Integrados  Jan 2011 - Dec 2014  Technical High School Diploma, Information Technology

Completed a technical high school diploma in Information Technology.

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