![Anne Fuenmayor](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72858_1785179347.jpg) Anne Fuenmayor # Head of Partnerships / Customer Success / Developer Relations Open to offers · Member since 27 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationChileDesired salaryUnspecifiedWork preferenceRemote Only / Full TimeExperience levelSenior * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a relationship-driven professional focused on growth, customer success, partnerships, and community building across the LATAM tech ecosystem. I have built my career around connecting people, companies, and opportunities through strategic alliances, B2B content, events, and loyalty initiatives. Over the years, I have worked closely with management, sales, growth, product, and technical teams to improve retention, expand partnerships, and create meaningful business impact. I also bring strong experience as a career coach and content creator. I have delivered more than 200 talks, supported thousands of professionals across Latin America, and helped more than 100 candidates land tech roles. My work has generated over 2.6 million content impressions and helped grow communities at scale. In my current roles, I lead customer success and support initiatives, manage partner ecosystems, and drive developer relations programs. I enjoy building playbooks, improving workflows, and turning feedback into practical improvements that benefit both users and businesses. I am especially motivated by community-led growth, employer branding, and ecosystem development. I have collaborated with startups, corporations, and global brands, and I value long-term relationships built on trust, execution, and shared goals. I am a team player, a gamer, and someone who is deeply committed to contributing to the community while continuing to grow in strategic partnerships, customer success, and tech ecosystem leadership. ## Skills 28 capabilities[Account Management](https://jobicy.com/talent/account-management.md)[Advertising](https://jobicy.com/talent/advertising.md)[B2B Marketing](https://jobicy.com/talent/b2b-marketing.md)[Business Development](https://jobicy.com/talent/business-development.md)[Career Coaching](https://jobicy.com/talent/career-coaching.md)[Communication Strategy](https://jobicy.com/talent/communication-strategy.md)[Community Building](https://jobicy.com/talent/community-building.md)[Content Creation](https://jobicy.com/talent/content-creation.md)[Cross Selling](https://jobicy.com/talent/cross-selling.md)[Customer Success](https://jobicy.com/talent/customer-success.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Data Driven Decision Making](https://jobicy.com/talent/data-driven-decision-making.md)[Developer Relations](https://jobicy.com/talent/developer-relations.md)[Employer Branding](https://jobicy.com/talent/employer-branding.md)[Event Management](https://jobicy.com/talent/event-management.md)[Go To Market Strategy](https://jobicy.com/talent/go-to-market-strategy.md)[Lead Generation](https://jobicy.com/talent/lead-generation.md)[Loyalty Programs](https://jobicy.com/talent/loyalty-programs.md)[Market Research](https://jobicy.com/talent/market-research.md)[Operations Management](https://jobicy.com/talent/operations-management.md)[Partnership Management](https://jobicy.com/talent/partnership-management.md)[Public Relations](https://jobicy.com/talent/public-relations.md)[Relationship Management](https://jobicy.com/talent/relationship-management.md)[Retention Strategy](https://jobicy.com/talent/retention-strategy.md)[Team Collaboration](https://jobicy.com/talent/team-collaboration.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Upselling](https://jobicy.com/talent/upselling.md)[Workflow Design](https://jobicy.com/talent/workflow-design.md) ## Tech stack & tools Working toolkit ### Application Hosting [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/azure/azure-original.svg) Azure](https://jobicy.com/talent?tool=azure.md) ### Collaboration [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/jira/jira-original.svg) Jira](https://jobicy.com/talent?tool=jira.md)[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/notion/notion-original.svg) Notion](https://jobicy.com/talent?tool=notion.md)[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/trello/trello-original.svg) Trello](https://jobicy.com/talent?tool=trello.md) ### Communications [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/slack/slack-original.svg) Slack](https://jobicy.com/talent?tool=slack.md) ### Design [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/canva/canva-original.svg) Canva](https://jobicy.com/talent?tool=canva.md)[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/figma/figma-original.svg) Figma](https://jobicy.com/talent?tool=figma.md) ## Experience Career history ### Head of Customer Success & Support · Get on Board Oct 2024 – PresentI collaborate closely with Management, Sales, and Growth teams to execute customer retention strategies, driving upgrades and identifying upselling and cross-selling opportunities. I design and implement data-driven workflows to monitor customer satisfaction, platform usage, and churn risks, using insights to optimize success strategies. I also partner with the Product team to identify and prioritize improvements that directly impact customer and business growth. I provide technical support, manage support channels, and develop playbooks and training materials to help companies optimize their IT recruitment strategies. ### Head of Partnerships · Get on Board Mar 2022 – PresentI source, onboard, and foster relationships with strategic partners across LATAM, expanding and creating go-to-market strategies in MX, CO, AR, and UR. I implement communication strategies and lead virtual events with large audiences, creating high-impact content that enhances brand visibility and lead generation. I also nurture partnerships beyond launch to build long-term business relationships. I have worked with partners such as Amazon, Wizeline, BBVA, NotCo, Udemy, Platzi, Payoneer, Deel, Google, 500 Global, Wired, Infobae, Whitepaper, Forbes, El Economista, Fen Ventures, Fast Company, Stripe, and Entrepreneur. ### Head of Developer Relations (DevRel) · Get on Board Sep 2021 – PresentI forge partnerships with tech-focused groups and nonprofit organizations within the ecosystem, helping grow the platform’s registered professionals from 250k to 1 million. I build relationships by strategizing valuable alliances, engaging with communities, gathering feedback, and providing assistance. I have executed more than 30 DevRel initiatives with no dedicated budget, increasing community engagement through impactful events and partnerships. I support community growth and have helped over 100k people secure tech roles. ### Business Leader · IdeaUp Aug 2020 – Nov 2020I identified new business opportunities, maintained relationships, and closed deals. I secured contracts with strong clients such as Falabella, optimized e-commerce platforms during peak events, and increased sales. I also delivered scalable cloud-based solutions using AWS, GCP, and Azure, enabling flexible cost models and improved operational efficiency for clients. ### Career Coach & Content Creator · LinkedIn Jul 2019 – PresentI provide coaching to thousands across LATAM on employability and career development and have placed more than 100 candidates into tech jobs. I review CVs, support employer and personal branding strategies, and conduct personalized mock interviews across multiple fields. I have also built a large LinkedIn community and generated millions of impressions through content. ### Partnerships Developer · 4Geeks Academy Jul 2019 – Aug 2021I defined, designed, and executed strategies to improve, grow, and strengthen relationships with industry partners, helping position the bootcamp as one of the most recognized in Chile. I increased event attendance, organized more than 70 events, and built strategic relationships with companies to create a talent pool of professionals and elevate presence in the tech community. ### Account Manager, Partnerships & Alliances · Lealtad360 Feb 2018 – Jul 2019I led successful loyalty campaigns for more than 800k customers, including credit card point redemption programs and multiple exclusive initiatives. I increased credit card usage, attracted new customers, and contributed to upgrades in card tiers through partnerships with major brands. I also ensured the seamless operation and execution of commercial campaigns and loyalty activations. ### Relationship Marketing and Loyalty Specialist · Lealtad360 Nov 2017 – Jul 2019I secured partnerships with more than 50 restaurants and businesses across Chile, driving increased credit card spending and customer satisfaction through tailored loyalty programs. I enhanced customer loyalty by aligning with leading brands and holdings, resulting in greater market share for partnered restaurants and retailers across LATAM. ### International Business Manager · Protocolo Empresarial de Venezuela Oct 2016 – Jan 2017I established international relationships in Argentina and the USA, contributing to go-to-market strategies in new regions. I played a key role in market research and strategy development, and built relationships with employees and commercial leadership while considering budgetary and economic perspectives. ### Operations Manager · Protocolo Empresarial de Venezuela Nov 2015 – Oct 2016I implemented and automated new operational processes, improving efficiency across marketing, PR, and HR functions. I created a corporate culture, led HR, and organized high-profile events while managing key logistical operations for government and industry clients. ### Event Supervisor · Protocolo Empresarial de Venezuela Sep 2015 – Dec 2015I supervised the successful execution of the South American Petroleum, Energy, and Gas Congress, securing continued business from top energy companies. I planned and executed activities and events, managed staff, and developed strategies to ensure the team achieved its objectives. ### Protocol and Organization of B2B Events · Centro de Recursos Empresariales, CREE Jul 2012 – Aug 2012I was responsible for organizing courses, conferences, workshops, and other training activities for personnel from various departments within companies in Venezuela. I ensured the execution, smooth operation, and effectiveness of each objective with different clients. ## Education Learning history ### Universidad Rafael Belloso Chacín Jan 2012 – Dec 2015Bachelor's Degree, Social Communication, Public Relations and Advertising Academic average distinction. Degree in social communication specialized in public relations and advertising. ### EF (Education First) Dates not specifiedCertification, English B2 Upper Intermediate certification. ### Cognitive English Dates not specifiedCertification, English B2 Upper Intermediate. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.