![Divya Arumugam](https://jobicy.com/react/themes/app/images/avatar.jpg) Divya Arumugam # Atlassian Administrator / Senior IT Support Specialist Open to offers · Member since 27 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationBerlin, GermanyDesired salaryUnspecifiedWork preferenceHybrid / Full TimeExperience levelSenior * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am an Atlassian Administrator and Senior IT Support Specialist with extensive experience in Jira, Confluence, Zendesk, and cross-platform support environments. I have worked across IT support, service desk management, tooling administration, and QA/testing, with a strong focus on improving workflows, automating processes, and enabling teams to work more efficiently. In my recent roles, I have led Jira and Confluence administration, implemented SSO with Azure AD, managed permissions and roles, and supported integrations between Atlassian tools, Zendesk, and other business systems. I enjoy building scalable support processes, creating documentation, and delivering training that helps teams adopt tools effectively. I have also contributed to onboarding/offboarding automation, reporting, and service management improvements. My background includes supporting international teams and clients across Germany, India, Thailand, the Philippines, Kuwait, and Norway, which has strengthened my ability to work in diverse, fast-paced environments. I am now looking for opportunities where I can continue to combine Atlassian administration, IT support, automation, and service operations to deliver measurable business impact. ## Skills 13 capabilities[Access Management](https://jobicy.com/talent/access-management.md)[Automation](https://jobicy.com/talent/automation.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Documentation](https://jobicy.com/talent/documentation.md)[Incident Management](https://jobicy.com/talent/incident-management.md)[IT Support](https://jobicy.com/talent/it-support.md)[Project Management](https://jobicy.com/talent/project-management.md)[Quality Assurance](https://jobicy.com/talent/quality-assurance.md)[Reporting](https://jobicy.com/talent/reporting.md)[Single Sign On](https://jobicy.com/talent/single-sign-on.md)[Testing](https://jobicy.com/talent/testing.md)[Training](https://jobicy.com/talent/training.md)[Workflow Design](https://jobicy.com/talent/workflow-design.md) ## Tech stack & tools Working toolkit ### Collaboration [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/confluence/confluence-original.svg) Confluence](https://jobicy.com/talent?tool=confluence.md)[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/jira/jira-original.svg) Jira](https://jobicy.com/talent?tool=jira.md) ### Communications [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/slack/slack-original.svg) Slack](https://jobicy.com/talent?tool=slack.md) ### Monitoring [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/splunk/splunk-original.svg) Splunk](https://jobicy.com/talent?tool=splunk.md) ## Experience Career history ### Atlassian Administrator/Senior IT Support Specialist · DeepL May 2024 – PresentI manage Atlassian administration and senior IT support responsibilities for cross-functional teams. I helped reduce project management tool costs by migrating 15 teams from Asana to Jira and supported the rollout of a centralized software management process. I also configured Jira projects, delivered training sessions, managed renewals, and integrated Jira with Zendesk to improve ticket and issue tracking. ### Jira and Confluence Administrator · EVA Global Jul 2023 – Jan 2024I administered Jira and Confluence environments, including user accounts, permissions, roles, workflows, screens, automations, and fields. I implemented Single Sign-On with Azure AD and supported Jira plugin integrations to improve collaboration and operational efficiency. I also helped establish an IT service management project, supported onboarding/offboarding automation with Personio, and provided user training and ongoing support. ### Customer Service Tooling Expert · Digital Charging Solutions Feb 2022 – Jul 2023I worked as a Zendesk System Administrator, handling implementation, configuration, testing, and ongoing maintenance of customer support tooling. I supported integrations with internal and third-party applications, created reports and dashboards in Zendesk Explore, and managed Jira administration for Zendesk integration. I also contributed to documentation, onboarding procedures, and process improvements for customer service operations. ### Country Success Manager · ctrl QS GMBH Jul 2021 – Feb 2022I provided daily support for country-specific requests and coordinated tasks across teams to ensure timely delivery. I managed client projects, handled access management, and supported content management on the client website. I also performed initial analysis, reported bugs, and maintained feedback loops between global, local, and technical teams. ### Senior Service Desk Manager · Market Logic Software Jun 2017 – Jul 2021I managed Zendesk administration and service desk operations, including automation initiatives and Jira incident management support. I supported more than 45 platform clients through email and chat, maintained service processes, and created Confluence documentation for internal and external use. I also took on leadership responsibilities, mentored team members, and supported onboarding when needed. ### Delivery QA & Tester · Huawei Technologies Jul 2011 – May 2017I worked in delivery quality assurance and software testing across multiple international projects. My responsibilities included functional testing, interface testing, end-to-end testing, UAT support, migration testing, defect management, and reporting. I also contributed to test planning, documentation, audit reporting, and stakeholder communication across projects in India, Thailand, the Philippines, Kuwait, and Norway. ## Education Learning history ### Atria Institute of Technology Sep 2007 – Sep 2011Bachelor of Engineering, Electronics and Communication Bachelor's degree in Electronics and Communication Engineering. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.