![Alejandro Palacios](https://jobicy.com/react/themes/app/images/avatar.jpg) Alejandro Palacios # Business Professional Open to offers · Member since 27 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationSantiago, ChileDesired salaryUnspecifiedWork preferenceRemote Only / Full TimeExperience levelSenior * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a results-driven business professional with over 20 years of international experience in management control, operations optimization, and customer experience. I have built my career around designing data-driven models, improving operational efficiency, and supporting global stakeholders in remote and startup environments. I am highly adaptable and bilingual, with strong communication skills that help me work effectively across cultures and functions. My background includes operations leadership, customer support, quality assurance, KPI design, process optimization, and business strategy. I have also contributed to digital operations, e-commerce, and AI/community-related projects, bringing an analytical mindset and a strong focus on quality. I am open to opportunities where I can apply my experience in business operations, analysis, and customer-centric problem solving to create measurable impact. ## Skills 14 capabilities[Business Strategy](https://jobicy.com/talent/business-strategy.md)[Cross Cultural Communication](https://jobicy.com/talent/cross-cultural-communication.md)[Customer Experience](https://jobicy.com/talent/customer-experience.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Data Driven Decision Making](https://jobicy.com/talent/data-driven-decision-making.md)[Digital Marketing](https://jobicy.com/talent/digital-marketing.md)[Financial Forecasting](https://jobicy.com/talent/financial-forecasting.md)[KPI Design](https://jobicy.com/talent/kpi-design.md)[Market Analysis](https://jobicy.com/talent/market-analysis.md)[Process Modeling](https://jobicy.com/talent/process-modeling.md)[Process Optimization](https://jobicy.com/talent/process-optimization.md)[Quality Assurance](https://jobicy.com/talent/quality-assurance.md)[Security Compliance](https://jobicy.com/talent/security-compliance.md)[Translation Accuracy](https://jobicy.com/talent/translation-accuracy.md) ## Experience Career history ### Bilingual Tutor & Cultural Liaison · JustSpanish Apr 2026 – PresentI deliver personalized language and cultural training sessions to native English speakers in a remote setting. I adapt instructional methods to individual learning curves, helping improve communication proficiency and engagement. I also assess qualitative language data to ensure high standards of translation accuracy and contextual relevance. ### Co-Founder & Operations Lead · Publisher La Magdalena Feb 2023 – Jan 2026I co-founded and managed a global print-on-demand e-commerce publishing model, with a strong focus on quality control across digital assets. I led market expansion and international logistics across seven global markets, including Spain, the USA, and Latin America. I monitored sales data and operational KPIs to optimize supply chain performance and digital platform operations. ### Customer Service Specialist (USA & Canada) · Renewity RMA Sep 2022 – Aug 2023I resolved technical and operational support tickets under strict SLA guidelines through clear bilingual protocols. I managed more than 200 return merchandise authorization processes and helped reduce recurring customer complaints through root-cause analysis. I also improved team response times by implementing automated case prioritization and ticketing tools, while proposing an incentive-based operational system to increase productivity. ### Co-Founder & Business Strategist · Fincoeur Startup Oct 2020 – Oct 2021I designed and validated the business model and value proposition for a personal finance mobile application. I conducted market analysis and financial forecasting, helping secure early-stage funding from European venture capitalists. My role combined strategy, validation, and business development for an emerging startup. ### Content Creator & Educator (Personal Finance) · Holydemia / Hotmart Aug 2017 – Nov 2022I developed and executed digital marketing strategies to increase audience engagement and improve conversion performance. I managed customer conversion funnels and supported learners through educational content focused on personal finance. This role strengthened my experience in content creation, audience analysis, and digital education. ### Operational Controller & Data Analyst · CSIRT GOB Apr 2019 – May 2020I designed and implemented KPI systems and forecasting models to improve operational performance. I monitored compliance with strict governmental security regulations and standard operating procedures. My work contributed to a significant increase in Level 1 operator productivity through better measurement and process control. ### Volunteer Coordinator · St. Joseph Parish Mar 2001 – Nov 2002I led and coordinated multidisciplinary volunteer teams focused on community support and logistics for vulnerable populations. This volunteer role strengthened my leadership, coordination, and service-oriented skills. I worked to organize efforts efficiently and support meaningful community outcomes. ## Education Learning history ### Udemy Feb 2023Certification, Power BI: Data Analysis and Business Intelligence Certification focused on data analysis and business intelligence using Power BI. ### University of Chile Dec 2008Postgraduate Certification, Management Control Postgraduate certification in management control. ### Universidad Gabriela Mistral Dec 1999B.Sc., Business & Economics Bachelor of Science degree in Business & Economics. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.