Skill Assessments This user has not passed any tests yet Languages Spanish - Native or Bilingual English - Elementary People also viewed * [![Rosely Almonte](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72854_1785178476.jpg) Rosely Almonte Virtual Assistant](https://jobicy.com/u/id72854.md) * [![Gethsemani Balderas](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72842_1785176180.jpg) Gethsemani Balderas Senior](https://jobicy.com/u/id72842.md) * [![Ilfy Y Romero](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72838_1785176090.jpg) Ilfy Y Romero Universidad](https://jobicy.com/u/id72838.md) * [![Amazing Elijah-ojete](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72810_1785169094.jpg) Amazing Elijah-ojete Virtual Assistant | Administrative Support | Data Entry & Research](https://jobicy.com/u/id72810.md) * [![Gabriel Lima De Souza](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72798_1785165397.jpg) Gabriel Lima De Souza Jovem Aprendiz](https://jobicy.com/u/id72798.md) * [![Mishel Arzamastseva](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_69654_1783447275.jpg) Mishel Arzamastseva Business Assistant / Junior Project Manager](https://jobicy.com/u/id69654.md) * [![Cesar Martinez](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72576_1785081097.jpg) Cesar Martinez Administrative Assistant / Community Manager](https://jobicy.com/u/id72576.md) * [![Marvin Granados](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_69498_1785041184.jpg) Marvin Granados People Operations Leader](https://jobicy.com/u/id69498.md) [All talent ↗](https://jobicy.com/talent.md) * [Overview](#overview) * [Portfolio](#portfolio) * [Services](#services) ## About Me I am a professional in Business Administration with more than 10 years of experience in customer service, administrative support, document management, and process coordination. Throughout my career, I have supported internal and external clients, managed requests, and coordinated with different departments to ensure timely and accurate responses. I have worked in operational and administrative environments where organization, attention to detail, and clear communication were essential to maintaining service quality and process control. I also have experience preparing reports, updating information in internal systems, handling correspondence, and supporting documentation for complex operational processes. One of my strengths is my ability to work collaboratively with multidisciplinary teams while keeping a strong focus on customer satisfaction and problem solving. I am interested in roles where I can continue contributing my experience in administrative coordination, service support, and document control, while adding value through efficiency, responsibility, and continuous improvement. ## Skills ### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Communication](https://jobicy.com/talent/communication.md)[Time Management](https://jobicy.com/talent/time-management.md)[Excel](https://jobicy.com/talent/excel.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Attention To Detail](https://jobicy.com/talent/attention-to-detail.md)[Reporting](https://jobicy.com/talent/reporting.md)[Training](https://jobicy.com/talent/training.md)[Power BI](https://jobicy.com/talent/power-bi.md)[PowerPoint](https://jobicy.com/talent/powerpoint.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Billing](https://jobicy.com/talent/billing.md)[Administrative Support](https://jobicy.com/talent/administrative-support.md)[Word](https://jobicy.com/talent/word.md)[Teamwork](https://jobicy.com/talent/teamwork.md)[Accounts Receivable](https://jobicy.com/talent/accounts-receivable.md)[Outlook)](https://jobicy.com/talent/outlook.md)[Document Management](https://jobicy.com/talent/document-management.md)[Teams](https://jobicy.com/talent/teams.md)[Internal Systems](https://jobicy.com/talent/internal-systems.md)[Export Operations](https://jobicy.com/talent/export-operations.md) ## Experience Customer Services & Documentación @ AGUNSA COLOMBIA LTDA. Dec 2022 - Jan 2026 I provided support to internal and external clients related to export and transshipment processes. I managed inquiries and requests, ensuring timely and accurate responses. I also coordinated with different departments to resolve operational issues and prepared follow-up reports for the parties involved. In addition, I trained eight new employees on internal processes and work tools, contributing to service quality and process accuracy. Auxiliar de Transbordos @ HAMBURG SUD COLOMBIA LTDA Oct 2021 - Sep 2022 I provided administrative support to transshipment operations and managed requests related to shipping documentation. I followed up on operations, resolved issues with different areas, and updated information in internal systems to ensure data accuracy. I was hired after my professional internship due to my performance and commitment, and I contributed to the timely completion of transshipment processes through organized document management. Práctica Profesional @ HAMBURG SUD COLOMBIA LTDA Aug 2017 - Jul 2019 I completed my professional internship supporting administrative and operational tasks related to transshipment processes. I assisted with shipping documentation requests, operational follow-up, and coordination with different departments to help maintain process continuity. This experience strengthened my skills in document control, internal communication, and operational support. Auxiliar de Caja @ UNIVERSIDAD DEL SINÚ SECCIONAL CARTAGENA Aug 2013 - Dec 2015 I attended students, teachers, and suppliers on a daily basis, resolving inquiries related to enrollment, payments, and administrative processes. I managed requests to ensure timely service, updated information in institutional systems, and prepared administrative reports. I was promoted internally due to my performance and commitment, and I handled simultaneous service demands efficiently. Secretaria Dirección Administrativa y Financiera @ UNIVERSIDAD DEL SINÚ SECCIONAL CARTAGENA Jun 2012 - Aug 2013 I managed agenda, filing, and correspondence control for the Administrative and Financial Directorate. I administered petty cash with detailed records and monthly reporting, prepared documents and reports, and updated information as needed. I also handled phone support and coordinated internal and external requests, contributing to the organization and control of administrative processes. Secretaria General @ VIDEO BEAMS RAMÓN CANABAL LEÓN Feb 2010 - Jun 2012 I provided personalized attention to clients and suppliers, managing requests and resolving inquiries. I supported commercial follow-up, coordinated schedules, and prepared quotations and invoicing. I also took responsibility for administrative processes, petty cash, collections, and staff scheduling for events. ## Education FUNDACIÓN UNIVERSITARIA LOS LIBERTADORES CTG. 2024 - 2024 Administration of Business, Administración de Empresas Bachelor-level studies in Business Administration focused on organizational management, administration, and business processes. SENA - CENTRO DE INDUSTRIA Y CONSTRUCCIÓN REGIONAL TOLIMA 2019 - 2019 Especialización Tecnológica, Diseño y Desarrollo de Investigaciones de Mercado Specialized technological training in market research design and development. SENA - CENTRO AGROTURÍSTICO REGIONAL SANTANDER 2018 - 2018 Tecnología, Negociación Internacional Technological program focused on international negotiation and related business processes. FUNDACION INTERNACIONAL DE EDUCACION INTEGRAL ELYON YIREH-Cartagena 2026 - 2026 Diplomado, Gestión Integral de Talento Humano Complementary training in integrated human talent management. CEDESARROLLO COMFENALCO - Cartagena 2026 - 2026 Course, Power BI Training in Power BI for data analysis and reporting. CENTRO CULTURAL COLOMBO AMERICANO - Cartagena 2016 - 2016 Course, Traducción Complementary training in translation. CENTRO CULTURAL COLOMBO AMERICANO - Cartagena 2013 - 2013 Course, Inglés English language course. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.