![Maxwell Muniz](https://jobicy.com/react/themes/app/images/avatar.jpg) Maxwell Muniz # IT Infrastructure Analyst Open to offers · Member since 27 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationGuarulhos, BrazilDesired salary17–35 USD/hourlyWork preferenceRemote Only / Full Time, Part Time, Contract, Freelance, TemporaryExperience levelMid * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am an IT Infrastructure Analyst with hands-on experience supporting Microsoft-based corporate environments across headquarters and branch locations. I have worked with Active Directory administration, endpoint security, Microsoft 365, and Tier 1/Tier 2 service desk operations in high-availability, multi-site environments. I am proud of reducing support ticket backlog by 93% through proactive troubleshooting, incident triage, and structured documentation. I also have experience delivering remote support, maintaining hardware, and assisting with ERP and end-user support in operational environments. I am comfortable working independently in remote and asynchronous settings, and I can support evening-shift coverage for US-based teams from GMT-3. I am looking for opportunities where I can continue growing in infrastructure support, systems administration, and endpoint/security operations. ## Skills 19 capabilities[Access Management](https://jobicy.com/talent/access-management.md)[Active Directory](https://jobicy.com/talent/active-directory.md)[CentOS](https://jobicy.com/talent/centos.md)[Cybersecurity](https://jobicy.com/talent/cybersecurity.md)[DHCP](https://jobicy.com/talent/dhcp.md)[DNS](https://jobicy.com/talent/dns.md)[Identity Management](https://jobicy.com/talent/identity-management.md)[ITIL](https://jobicy.com/talent/itil.md)[Linux](https://jobicy.com/talent/linux.md)[Microsoft Defender](https://jobicy.com/talent/microsoft-defender.md)[Networking](https://jobicy.com/talent/networking.md)[Python](https://jobicy.com/talent/python.md)[Remote Support](https://jobicy.com/talent/remote-support.md)[SQL Server](https://jobicy.com/talent/sql-server.md)[TCP IP](https://jobicy.com/talent/tcp-ip.md)[Tier 1 Support](https://jobicy.com/talent/tier-1-support.md)[Troubleshooting](https://jobicy.com/talent/troubleshooting.md)[Ubuntu](https://jobicy.com/talent/ubuntu.md)[Windows Server](https://jobicy.com/talent/windows-server.md) ## Tech stack & tools Working toolkit ### Application Hosting [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/amazonwebservices/amazonwebservices-original-wordmark.svg) Amazon Web Services (AWS)](https://jobicy.com/talent?tool=amazonwebservices.md) ### Development [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/git/git-original.svg) Git](https://jobicy.com/talent?tool=git.md)[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/github/github-original.svg) GitHub](https://jobicy.com/talent?tool=github.md)[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/linux/linux-original.svg) Linux](https://jobicy.com/talent?tool=linux.md)[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/ubuntu/ubuntu-original.svg) Ubuntu](https://jobicy.com/talent?tool=ubuntu.md) ### Languages & Frameworks [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/java/java-original.svg) Java](https://jobicy.com/talent?tool=java.md) ## Experience Career history ### IT Support Analyst · Locar Guindastes May 2025 – May 2026I supported headquarters and branch offices in a corporate environment, providing on-site and remote Tier 2 support. I administered Active Directory, managing users, groups, and access permissions, and I worked with Microsoft 365 Admin Center and Microsoft Defender to help maintain endpoint security and compliance. I also documented technical processes and managed IT equipment logistics while helping reduce the support ticket backlog by 93% through proactive troubleshooting and efficient incident triage. ### IT Assistant · Assaí Atacadista Aug 2024 – Mar 2025I provided technical support in a high-volume retail environment and helped maintain operational continuity across store locations. I supported industrial Lexmark and Zebra printers and performed preventive infrastructure maintenance routines that reduced incident volume by 35%. I also monitored critical IT systems to ensure stable day-to-day operations. ### IT Support Trainee · Doremus Alimentos Jun 2021 – Sep 2022I delivered remote support using AnyDesk and TeamViewer, resolving internal user tickets and assisting employees with technical issues. I performed corrective and preventive hardware maintenance for desktops, laptops, and peripherals. I also supported the technical team with Protheus ERP administration and end-user assistance. ## Education Learning history ### Universidade Cruzeiro do Sul Dates not specifiedBachelor's in Back-End Development, Back-End Development Bachelor's degree in progress. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.