Skill Assessments This user has not passed any tests yet No languages specified. * [Overview](#overview) * [Portfolio](#portfolio) * [Services](#services) ## About Me I am a Solutions Architect and Client Success leader with more than 12 years of experience helping data and SaaS organizations improve client outcomes, product adoption, and revenue growth. I specialize in translating complex technical capabilities into measurable business value through solutions architecture, professional services delivery, and strategic account management. My background includes entity-resolution workflows, Salesforce and API integrations, client onboarding, technical documentation, and cross-functional stakeholder coordination. I have led enterprise client engagements, built repeatable delivery processes, and created scalable tools and assets that improved turnaround time, reduced churn, and increased operational consistency. I also bring strong experience in account growth, retention, partner integrations, and voice-of-customer leadership across remote, hybrid, and client-facing environments. I am now looking for opportunities where I can combine technical delivery, client success, and strategic problem-solving to drive growth and long-term customer value. ## Skills ### [Salesforce](https://jobicy.com/talent/salesforce.md)[CRM](https://jobicy.com/talent/crm.md)[Account Management](https://jobicy.com/talent/account-management.md)[Stakeholder Management](https://jobicy.com/talent/stakeholder-management.md)[Customer Success](https://jobicy.com/talent/customer-success.md)[Training](https://jobicy.com/talent/training.md)[Data Analytics](https://jobicy.com/talent/data-analytics.md)[Data Visualization](https://jobicy.com/talent/data-visualization.md)[Technical Documentation](https://jobicy.com/talent/technical-documentation.md)[Sales Operations](https://jobicy.com/talent/sales-operations.md)[Professional Services](https://jobicy.com/talent/professional-services.md)[Strategic Account Management](https://jobicy.com/talent/strategic-account-management.md)[Process Design](https://jobicy.com/talent/process-design.md)[Workflow Design](https://jobicy.com/talent/workflow-design.md)[Customer Journey Mapping](https://jobicy.com/talent/customer-journey-mapping.md)[Product Enablement](https://jobicy.com/talent/product-enablement.md)[Entity Resolution](https://jobicy.com/talent/entity-resolution.md)[Match Analysis](https://jobicy.com/talent/match-analysis.md) ## Tech Stack & Tools ### Application Utilities [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/postman/postman-original.svg) Postman](https://jobicy.com/talent?tool=postman.md) ### Marketing and Sales Tools [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/salesforce/salesforce-original.svg) Salesforce](https://jobicy.com/talent?tool=salesforce.md) ## Experience Senior Solutions Architect @ Fusable Jun 2025 - Jun 2026 - Led professional-services delivery of the company’s entity-resolution product — owning source-data analysis, match execution workflow, and client-facing analytics across the trucking, construction, and agriculture sectors. - Built a repeatable, branded analytics framework and a browser-based deck-generation tool that reduced client deliverable turnaround by 60% per engagement and standardized output across all entity match clients. - Delivered enterprise match-analysis engagements for national multi-rooftop dealer groups across trucking, construction, and agriculture sectors — among them a 52,000+ record match achieving a 95.8% match rate with tiered confidence segmentation for CRM integration. - Designed and launched the RigDig Win-Back Program, qualifying 123 targeted accounts from the 2024-2025 cancellation list and building a partner referral motion targeting $30K–$50K in recovered ARR. - Led partner-integration delivery with two strategic CRM and field-sales technology partners, identifying a repeatable win-back motion — evidenced by ARR increases of 116% and 43% at individual reactivated dealer accounts — and formalizing it into a scalable, transparent partner program. - Authored client-facing onboarding assets, including the Entity Match Specifications documentation, SFDC Installation Guide and API Quick Start Guide (Authentication/Endpoint smoke tests) and the PSO Kickoff deck suite, closing pre-meeting access gaps and standardizing onboarding across Fusable Entity Match, the SFDC App, and the Fusable API. - Served as PSO liaison on the internal Salesforce App implementation, coordinating technical leads, sales operations, and executive stakeholders and managing executive communications through go-live. Senior Client Success Manager @ Fusable Jan 2022 - Jun 2025 - Subject Matter Expert over a 35-dealer-account portfolio ($1.6M ARR), providing deep industry and technical knowledge to manage the client experience, understand needs, and serve as voice of customer to internal cross-functional stakeholders to optimize partnership. - Developed and implemented comprehensive customer journey maps to identify key touchpoints and pain points, proactively addressing issues and surfacing opportunities throughout the lifecycle, resulting in a 28% decrease in churn rates. - Built customized solutions for key accounts based on business needs, producing strategic deliverables that increased revenue beyond standard product and data functionality. - Collaborated with internal stakeholders to ensure the digital platform operated at optimal capability — communicating client feedback, identifying concerns, ensuring successful implementation, and advising on revenue-generating growth opportunities. Achievement: Created an internal workflow to proactively identify, monitor, and resolve client inventory discrepancies, reducing error resolution time by 80% and increasing revenue/budget maximization by 35%. Client Success Manager @ Fusable Sep 2019 - Jan 2022 - Managed the post-sale lifecycle of 90 client accounts ($1.4M ARR), engaging key external stakeholders (Data Analysts, Sales Managers, IT Directors, VP Marketing, CDTO, CEO) as the primary contact responsible for relationship development, expert guidance, and customer satisfaction and retention. - Conducted training and regular feedback sessions to review account health, identify potential issues, and provide recommendations and resources, leading to a 30% increase in product usage. - Quantified customer retention through NPS feedback, usage, and account health to analyze renewal rates, price-increase sensitivity, probability of renewal, and churn risk. Account Manager – Inside Sales @ Galls, LLC Oct 2014 - Sep 2019 Managed a $3.5M territory serving state and local agencies through proactive outreach, including outbound calling, email, and web conferences. Responded to IFBs, RFQs, and RFIs, securing contracts from $250 to $1M and supporting compliance-focused sales execution. Led a post-M&A service migration project for a $2M client and delivered technology solutions through website implementation, agency onboarding, and user training. Regional Account Manager @ Hunter MFG Feb 2012 - Oct 2014 Managed a $1M territory of mid-level revenue accounts and supported one-time purchases, product-calendar allocations, and rapid-turn programs. Analyzed sales history and industry data to identify trends, forecast projections, and uncover growth opportunities. Delivered web-based presentations, conference calls, and tradeshows to promote product offerings and expand customer sales. ## Education Hampton University Not specified Bachelor of Science, Marketing This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.