Skill Assessments This user has not passed any tests yet Languages Spanish - Native or Bilingual English - Advanced People also viewed * [![Olivera Popovic](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72981_1785230938.jpg) Olivera Popovic Head of Operations](https://jobicy.com/u/id72981.md) * [![Kinna Yana](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72975_1785229645.jpg) Kinna Yana Brand Strategist / Marketing Consultant / Creative Services Specialist](https://jobicy.com/u/id72975.md) * [![Dunhill Menchavez](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72906_1785195675.jpg) Dunhill Menchavez Training, Quality and Operations Support](https://jobicy.com/u/id72906.md) * [![Vaibhav Bairagi](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72788_1785161671.jpg) Vaibhav Bairagi IT Operations Manager / Technical Support Engineer](https://jobicy.com/u/id72788.md) * [![Vincent G](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_65317_1779685712.jpg) Vincent G Sales Manager / Team Leader](https://jobicy.com/u/id65317.md) * [![Imran Ahmed](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_67798_1785145695.jpg) Imran Ahmed Operations and Administration Manager](https://jobicy.com/u/id67798.md) * [![Angela Venegas](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72681_1785126612.jpg) Angela Venegas Customer Support & Client Relations Professional](https://jobicy.com/u/id72681.md) * [![Derlis Aguilera](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71687_1784657820.jpg) Derlis Aguilera Ecommerce Manager](https://jobicy.com/u/id71687.md) [All talent ↗](https://jobicy.com/talent.md) * [Overview](#overview) * [Portfolio](#portfolio) * [Services](#services) ## About Me I am a property management professional with over 5 years of experience overseeing residential and short-term rental portfolios. I have managed day-to-day property operations, vendor coordination, maintenance oversight, and administrative workflows across multiple units, with a strong focus on service quality and client satisfaction. I am experienced in acting as the main point of contact for homeowners, tenants, residents, and service providers, ensuring clear communication and timely follow-through. My background includes SLA monitoring, escalation management, documentation accuracy, lease and community rule enforcement, and housekeeping standards. I have worked with property management tools such as Appfolio, Buildium, and Breezeway, and I am comfortable using collaboration and communication platforms to keep operations organized. I am now looking for opportunities where I can continue applying my operational, coordination, and customer service strengths in property management and related roles. ## Skills ### [Communication](https://jobicy.com/talent/communication.md)[Compliance](https://jobicy.com/talent/compliance.md)[Documentation](https://jobicy.com/talent/documentation.md)[Reporting](https://jobicy.com/talent/reporting.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)[Customer Experience](https://jobicy.com/talent/customer-experience.md)[Operations Management](https://jobicy.com/talent/operations-management.md)[Escalation Management](https://jobicy.com/talent/escalation-management.md)[Property Management](https://jobicy.com/talent/property-management.md)[Tenant Relations](https://jobicy.com/talent/tenant-relations.md) ## Tech Stack & Tools ### Collaboration [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/notion/notion-original.svg) Notion](https://jobicy.com/talent?tool=notion.md) ### Communications [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/slack/slack-original.svg) Slack](https://jobicy.com/talent?tool=slack.md) ## Experience Property Manager / Concierge @ Casa Technologies Inc. Mar 2025 - May 2026 Managed day-to-day property operations, vendor coordination, and administrative workflows across a portfolio of units. Served as the primary point of contact for homeowners and service providers, ensuring satisfaction and timely follow-through. Monitored service quality and SLAs, escalating risks and opportunities to leadership before they affected client retention. Maintained accurate records and documentation to support client trust, audits, and long-term retention. Property Manager @ Docked Living LLC Aug 2023 - Mar 2025 Oversaw property maintenance end to end, coordinating vendors and internal teams to resolve issues efficiently. Managed tenant relations and communications, acting as the main point of contact for member needs and requests. Monitored community standards and enforced house rules consistently across the portfolio. Audited housekeeping performance against cleanliness standards to protect property value and guest experience. Property Operations Coordinator @ Oasis Collections BA Mar 2023 - Aug 2023 Supported guest onboarding and resolved stay-related issues in short-term rental units. Anticipated client needs through proactive coordination and analysis of guest feedback. Partnered with CX teams to raise service standards and improve overall client satisfaction. E-Commerce Team Leader @ Carestino Oct 2018 - Jun 2021 Led a high-volume customer experience team, managing escalations and complex client cases. Defined KPIs and service standards that drove measurable improvements in client satisfaction. Coordinated cross-functional execution of peak campaigns including Hot Sale, Cyber Monday, and Black Friday. Supervisor, Assistance Unit (Concierge, Travel and Car Emergencies) @ AXA Assistance Sep 2013 - Jun 2017 Supervised a team of 30 agents in SLA-driven customer assistance operations. Acted as liaison between internal teams, external providers, and international stakeholders. Ensured compliance, documentation accuracy, and timely service delivery across the unit. Drove process improvements that reduced resolution times and improved client outcomes. ## Education CAECE University Jan 2006 - Dec 2009 Hotel Management Degree, Hotel Management Graduated with a degree in Hotel Management. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.