![Amber Thompson](https://jobicy.com/react/themes/app/images/avatar.jpg) Amber Thompson # Programme & Operations Manager Open to offers · Member since 28 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationUnited KingdomDesired salaryUnspecifiedWork preferenceHybrid / Full TimeExperience levelSenior * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a programme and operations professional with over 6 years of experience across higher education, national recruitment programmes, and education services. I have led high-volume, high-risk processes where accuracy, compliance, and timely decision-making are essential. My background includes admissions, selection, workforce planning, and operational delivery in fast-paced environments. I work confidently with senior stakeholders and cross-functional teams, and I am comfortable balancing regulatory requirements with service quality and recruitment outcomes. I have strong experience in data-driven decision-making, process improvement, events coordination, and applicant or candidate communications. I also bring a strong focus on inclusion, accessibility, and fairness in recruitment and selection. In leadership roles, I have managed teams, rotas, performance, budgets, and training, while supporting operational improvements and service delivery targets. I am fluent in English and Spanish, with working Portuguese, and I enjoy roles where I can combine people leadership, operational excellence, and strategic delivery. ## Skills 20 capabilities[Accessibility](https://jobicy.com/talent/accessibility.md)[Admissions](https://jobicy.com/talent/admissions.md)[Budget Management](https://jobicy.com/talent/budget-management.md)[Compliance](https://jobicy.com/talent/compliance.md)[CRM](https://jobicy.com/talent/crm.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[Forecasting](https://jobicy.com/talent/forecasting.md)[Inclusión](https://jobicy.com/talent/inclusion.md)[Interviewing](https://jobicy.com/talent/interviewing.md)[Operations Management](https://jobicy.com/talent/operations-management.md)[Payroll](https://jobicy.com/talent/payroll.md)[Performance Management](https://jobicy.com/talent/performance-management.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Recruitment Strategy](https://jobicy.com/talent/recruitment-strategy.md)[Reporting](https://jobicy.com/talent/reporting.md)[Selection](https://jobicy.com/talent/selection.md)[Stakeholder Management](https://jobicy.com/talent/stakeholder-management.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)[Training](https://jobicy.com/talent/training.md)[Workforce Planning](https://jobicy.com/talent/workforce-planning.md) ## Tech stack & tools Working toolkit ### Marketing and Sales Tools [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/salesforce/salesforce-original.svg) Salesforce](https://jobicy.com/talent?tool=salesforce.md) ## Experience Career history ### Teacher Training Admissions Officer · University College London Sep 2021 – PresentI lead assessment and decision-making for a high volume of UK and international applications, ensuring compliance with institutional and regulatory requirements. I assess and process international student visa requirements, including issuing CAS documents, and I work closely with academic staff, central admissions, and external partners to meet intake targets and manage offer quotas. I also deliver applicant communications, organise recruitment events and information sessions, and analyse applicant data and trends to support forecasting and planning. ### Selection Officer · Teach First Nov 2020 – Sep 2021I assessed and interviewed more than 1,000 applicants for a national teacher recruitment programme, making evidence-based decisions against competency frameworks. I chaired decision-making meetings, presented recommendations, and managed challenge from senior colleagues. I also helped embed inclusive recruitment practices and reduce bias within selection processes while managing competing priorities in a fast-paced environment. ### Assistant Director · Explore Learning May 2018 – Sep 2020I operationally led a centre team of 15 staff, overseeing rotas, payroll, performance management, and professional development. I managed budgets, debt tracking, and income recovery while supporting more than 200 families. I led recruitment, onboarding, and training, worked with senior leadership on KPIs and budget performance, and supported the transition to online delivery ahead of national lockdowns. ### IP Translations Coordinator · RWS Group Dates not specifiedI coordinated IP translation work as part of earlier professional experience. ### Supermarket Assistant · Waitrose Dates not specifiedI supported retail operations and customer service in an earlier role. ### English Language Teaching Assistant · British Council (Spain) Dates not specifiedI supported English language teaching in Spain as part of earlier experience. ## Education Learning history ### University of Kent 2013 – 2017BA (Hons.), Hispanic Studies I completed a BA (Hons.) in Hispanic Studies with a 2:1 classification. My studies developed advanced written and spoken Spanish (C1) and Portuguese (B1). This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.