![Dayana Navarro](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72996_1785237338.jpg)
Dayana Navarro

# Virtual Assistant / Administration and Support Specialist

Open to offers · Member since 28 Jul 2026 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationVenezuelaDesired salaryUnspecifiedWork preferenceRemote Only / Full TimeExperience levelMid
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryI am a professional with more than 5 years of experience in administration, customer service, and document management.

I have worked in operational and administrative environments, both on-site and remotely, supporting processes such as public grant applications, case coordination, and document control.

I stand out for my ability to manage multiple priorities with accuracy, maintain organized records, and provide effective support to clients, suppliers, and internal teams.

I have strong experience using CRM systems, CAE/PRL platforms, and office tools such as Microsoft Office, Excel, SharePoint, and Microsoft Teams.

I am known for my proactive attitude, clear communication, and commitment to continuous improvement and operational efficiency.

I am open to opportunities where I can contribute my administrative, coordination, and remote support skills in a structured and results-oriented environment.

## Skills

11 capabilities[Administration](https://jobicy.com/talent/administration.md)[CRM](https://jobicy.com/talent/crm.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Databases](https://jobicy.com/talent/databases.md)[Document Management](https://jobicy.com/talent/document-management.md)[Excel](https://jobicy.com/talent/excel.md)[Logistics](https://jobicy.com/talent/logistics.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Remote Work](https://jobicy.com/talent/remote-work.md)[Sales Support](https://jobicy.com/talent/sales-support.md)

## Experience

Career history

### Técnico de Operaciones CAE · Acces Vertical SL

Mar 2026 – PresentI resolve incidents related to CAE documentation and PRL platforms.

I proactively monitor document expiration dates to avoid operational blocks and maintain continuity in processes.

I also upload and update documentation in CAE platforms such as Ctaima, Nidus, E-coordina, and Nalanda, while coordinating with clients and suppliers to request access and correct documentation issues.

### Técnico de Gestión de Subvenciones · Invepat

Sep 2025 – Feb 2026I reviewed, validated, and analyzed documentation for public grants in accordance with regulatory requirements.

I managed administrative files end to end and controlled documentation within established deadlines.

I prepared technical and financial reports, monitored subsidizable payments, and coordinated internal administrative processes while providing personalized client support throughout the application process.

### Asistente de Ventas y Logística (Remoto) · MP Insurance

Oct 2022 – Jul 2024I managed client portfolios and insurance policies in CRM platforms, ensuring accurate administrative follow-up.

I maintained databases and corporate digital tools, and provided multichannel customer support by phone, email, and chat with a focus on first-contact resolution.

I also handled document tracking, expiration control, and support for internal operational processes in a remote environment.

## Education

Learning history

### TSU Turismo

Dates not specifiedDiplomado, Administración de Empresas Turísticas

Training in tourism business administration and service quality.

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