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* [Overview](#overview)
* [Portfolio](#portfolio)
* [Services](#services)

## About Me

Greetings! I'm Jerrica Coyle, a dynamic professional with a passion for transforming customer interactions into memorable experiences. With a proven track record of innovation and meticulous attention to detail, I'm poised to excel in live chat and customer service roles. My journey has been characterized by strategic decision-making, supply chain mastery, and a profound understanding of tech and web-based industries. I thrive on challenges, continuously striving to elevate customer engagement and satisfaction.

## Skills

### [Customer Service](https://jobicy.com/talent/customer-service.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Microsoft PowerPoint](https://jobicy.com/talent/microsoft-powerpoint.md)[Empathy](https://jobicy.com/talent/empathy.md)[Phone Support](https://jobicy.com/talent/phone-support.md)[Active Listening](https://jobicy.com/talent/active-listening.md)

## Experience

administrative assistant/customer support specialist @ Ninja Credit Consultants LLC  November I excelled in:
⦁	Crafting creative and effective solutions for credit-related concerns.
⦁	Collaborating seamlessly with cross-functional teams to optimize credit limits.
⦁	Spearheading a wide range of reporting, documentation, and risk assessment tasks.
⦁	Unearthing potential fraud and non-payment issues, ensuring financial security.
⦁	Conducting thorough customer evaluations to assess creditworthiness

customer support specialist @ Ian Lacovara's Marketing Ninjas LLC  January My accomplishments included:
⦁	Orchestrating cross-departmental collaborations to influence strategic growth.
⦁	Implementing data-driven marketing strategies aligned with organizational goals.
⦁	Streamlining processes, enhancing team productivity, and boosting efficiency.
⦁	Analyzing campaign performance, leveraging insights to refine strategies.
⦁	Nurturing robust agency-customer relations through personalized consultations.

## Education

Colorado Technical University  2015/august 2019  BSBA Organizational Behavior

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