Skill Assessments This user has not passed any tests yet Languages Spanish - Native or Bilingual People also viewed * [![Andre Graves](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72924_1785202147.jpg) Andre Graves Senior Solutions Architect](https://jobicy.com/u/id72924.md) * [![Leandro Castañeda](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71890_1785192092.jpg) Leandro Castañeda Remote Customer Service Representative](https://jobicy.com/u/id71890.md) * [![Genesis Espinoza](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72853_1785177711.jpg) Genesis Espinoza Customer Service Representative](https://jobicy.com/u/id72853.md) * [![Murielle Destilus](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_67512_1785173315.jpg) Murielle Destilus Customer Service Representative/sales/interpreter/traductor](https://jobicy.com/u/id67512.md) * [![J. Alexander García Pereira](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72632_1785098704.jpg) J. Alexander García Pereira Customer Experience (CX) and PQRSF Analyst](https://jobicy.com/u/id72632.md) * [![Miguel Colina](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72624_1785093396.jpg) Miguel Colina Sales and Technical Support Specialist](https://jobicy.com/u/id72624.md) * [![Paulo Ríos](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72587_1785082754.jpg) Paulo Ríos Customer Service Agent](https://jobicy.com/u/id72587.md) * [![Aldana Elizabeth Maidana](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72572_1785079847.jpg) Aldana Elizabeth Maidana Customer Service Representative, expert in CRM and real-time support.](https://jobicy.com/u/id72572.md) [All talent ↗](https://jobicy.com/talent.md) * [Overview](#overview) * [Portfolio](#portfolio) * [Services](#services) ## About Me I am a professional with more than 11 years of experience in customer service, sales, and administrative management, both in face-to-face environments and digital channels. I stand out for clear and empathetic communication, a strong results orientation, and the ability to resolve situations efficiently and responsibly. I value teamwork, organization, and commitment to company goals, and I enjoy contributing to a positive experience for customers and internal teams. Throughout my career, I have worked in customer care, post-sales support, billing, collections, and commercial assistance, adapting to dynamic environments and different business sectors. I am currently looking for a new opportunity in Customer Service, Customer Experience, or an administrative/commercial role where I can continue growing professionally and add value through my experience. I am especially interested in positions where I can strengthen relationships with people, support operational processes, and contribute to team growth. ## Skills ### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Communication](https://jobicy.com/talent/communication.md)[Sales](https://jobicy.com/talent/sales.md)[Customer Experience](https://jobicy.com/talent/customer-experience.md)[Billing](https://jobicy.com/talent/billing.md)[Administrative Support](https://jobicy.com/talent/administrative-support.md)[Teamwork](https://jobicy.com/talent/teamwork.md)[Customer Retention](https://jobicy.com/talent/customer-retention.md)[Collections](https://jobicy.com/talent/collections.md)[Multichannel Support](https://jobicy.com/talent/multichannel-support.md) ## Experience Customer Care / Atención al Alumno @ Taller de Inversiones en bolsa (Academia online) Jan 2024 - Jul 2026 I handled student inquiries and support through social media channels such as WhatsApp, Instagram, and email. I provided guidance on new products, supported post-sales follow-up, and helped recover overdue payments. This role strengthened my customer care, digital communication, and collections follow-up skills in an online learning environment. Ventas y Atención al Cliente @ Claro (AMX – Telefonía) Mar 2013 - Nov 2023 I provided personalized in-branch customer service and commercial advice to clients. I managed sales goals, resolved inquiries, complaints, billing issues, and collections, while also supporting customer loyalty initiatives. This position gave me extensive experience in high-volume customer interaction, commercial operations, and service quality. Ventas y Atención al Cliente @ Red petrol (YPF) Oct 2012 - Jan 2013 I delivered personalized customer service and supported daily sales operations. I monitored stock levels, ensured product availability and proper rotation, and maintained order and visibility in displays. The role combined customer-facing service with operational control and merchandising tasks. Ventas y Atención al Cliente @ Achilles group May 2011 - Mar 2012 I supported suppliers linked to oil and energy companies, handling sales and coordination of registrations in official records. I also managed collections follow-up and performed general administrative tasks related to daily operations. This experience strengthened my administrative organization, client coordination, and payment tracking abilities. Post venta de aéreos @ Despegar.com Dec 2010 - Mar 2011 I handled incoming calls and provided guidance to passengers regarding air travel post-sales support. I delivered accurate information, managed billing-related inquiries and complaints, and contributed to customer retention. The role required strong communication, responsibility, teamwork, and adaptability in a dynamic service environment. ## Education La Suisse CEPEC – Escuela Superior de Hotelería Jan 2004 - Dec 2011 Técnica en Administración y Organización Hotelera, Administración y Organización Hotelera Tertiary studies focused on administration, organization, and hospitality management. Escuela de Comercio N.º 35 D.E. 21 Jan 1998 - Dec 2003 Perito Mercantil con Especialización Contable e Impositiva, Contabilidad e Impuestos Secondary education with specialization in accounting and tax-related subjects. Coder House Sep 2025 - Dec 2025 Customer Experience (CX), Customer Experience Complementary training in customer experience and service improvement. Coder House Aug 2022 - Nov 2022 Community Manager y Publicidad Digital, Digital Marketing Complementary training in community management and digital advertising. La Suisse CEPEC Not specified Excelencia en Atención al Cliente, Customer Service Complementary training focused on customer service excellence. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.