![Saad Mahmood](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_73009_1785242946.jpg) Saad Mahmood # IT Administrator / Cloud Support Engineer Open to offers · Member since 28 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationPeshawar, PakistanDesired salaryUnspecifiedWork preferenceRemote Only / Full TimeExperience levelSenior * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am an independent and self-motivated IT professional with over 7 years of experience in IT, networking, cloud support, and IT operations. I have worked across cloud environments, network administration, desktop support, and infrastructure troubleshooting, with a strong focus on service availability and incident resolution. In my recent role, I have provided high-level support for cloud environments, escalated incidents appropriately, and helped ensure SLA compliance while maintaining customer satisfaction. I have hands-on experience with Active Directory, DNS, DHCP, VMware, Hyper-V, Citrix, Windows Server, and ticketing-based support processes. My background also includes telecom operations, network maintenance, and systems coordination, which has strengthened my analytical thinking and problem-solving abilities. I am interested in continuing to grow in cloud and infrastructure support roles where I can contribute to reliable operations, technical troubleshooting, and service improvement. ## Skills 39 capabilities[Active Directory](https://jobicy.com/talent/active-directory.md)[Azure](https://jobicy.com/talent/azure.md)[BGP](https://jobicy.com/talent/bgp.md)[CCNA](https://jobicy.com/talent/ccna.md)[Cisco](https://jobicy.com/talent/cisco.md)[Citrix](https://jobicy.com/talent/citrix.md)[Cloud Computing](https://jobicy.com/talent/cloud-computing.md)[Cloud Support](https://jobicy.com/talent/cloud-support.md)[Data Security](https://jobicy.com/talent/data-security.md)[DHCP](https://jobicy.com/talent/dhcp.md)[DNS](https://jobicy.com/talent/dns.md)[GCP](https://jobicy.com/talent/gcp.md)[Hyper V](https://jobicy.com/talent/hyper-v.md)[Incident Management](https://jobicy.com/talent/incident-management.md)[IT Operations](https://jobicy.com/talent/it-operations.md)[IT Support](https://jobicy.com/talent/it-support.md)[ITSM](https://jobicy.com/talent/itsm.md)[KVM](https://jobicy.com/talent/kvm.md)[Linux](https://jobicy.com/talent/linux.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Network Administration](https://jobicy.com/talent/network-administration.md)[Network Security](https://jobicy.com/talent/network-security.md)[Nutanix](https://jobicy.com/talent/nutanix.md)[OSPF](https://jobicy.com/talent/ospf.md)[RDS](https://jobicy.com/talent/rds.md)[SAP](https://jobicy.com/talent/sap.md)[SD WAN](https://jobicy.com/talent/sd-wan.md)[SharePoint](https://jobicy.com/talent/sharepoint.md)[SLA Management](https://jobicy.com/talent/sla-management.md)[SQL](https://jobicy.com/talent/sql.md)[SSO](https://jobicy.com/talent/sso.md)[System Administration](https://jobicy.com/talent/system-administration.md)[Telecommunications](https://jobicy.com/talent/telecommunications.md)[Troubleshooting](https://jobicy.com/talent/troubleshooting.md)[Ubuntu](https://jobicy.com/talent/ubuntu.md)[VMWare](https://jobicy.com/talent/vmware.md)[VoIP](https://jobicy.com/talent/voip.md)[VPN](https://jobicy.com/talent/vpn.md)[Windows Server](https://jobicy.com/talent/windows-server.md) ## Tech stack & tools Working toolkit ### Application Hosting [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/azure/azure-original.svg) Azure](https://jobicy.com/talent?tool=azure.md) ### Development [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/linux/linux-original.svg) Linux](https://jobicy.com/talent?tool=linux.md)[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/ubuntu/ubuntu-original.svg) Ubuntu](https://jobicy.com/talent?tool=ubuntu.md) ## Experience Career history ### Cloud Support Engineer L2 · Xtium (formerly ATSG Cloud Company) Aug 2023 – PresentI provide high-level support and troubleshooting for cloud environments, ensuring service availability and timely incident closure within SLAs. I escalate incidents to L3 support when needed and help maintain smooth cloud operations across different infrastructures. I also provision machines across environments including VMware and Hyper-V, contributing to operational efficiency and reliable service delivery. ### IT Administrator · HBK Blankets (Al-Imdad Textile Pvt Ltd.) Jul 2019 – Jul 2023I designed and installed networks for Cisco devices and supported the organization’s IT infrastructure. I troubleshot network problems and outages, updated data servers and equipment, and provided remote support through a ticketing system. My role involved maintaining stable operations across systems including Citrix, Active Directory, Windows Server, and virtualization platforms. ### IT Support Engineer · Altalah Bank, Business Computing International Jun 2015 – Oct 2018I managed network connectivity and troubleshot technical issues in a banking environment. I administered Active Directory, DNS, DHCP, and web servers while supporting desktop connectivity and configurations. This role strengthened my experience in enterprise support, user assistance, and infrastructure reliability. ### O&M Engineer · High Tech Networks Pvt Ltd Aug 2014 – May 2015I performed primary maintenance for telecom sites and maintained power and signaling systems for telecommunications infrastructure. I also compiled and reported site data to telecom operators, supporting operational continuity and field coordination. ### BSS & TXN Coordinator · Kam Konsult Pvt Ltd Jul 2013 – Jun 2014I worked on ZTE DC systems and troubleshooting tasks related to telecom operations. I supported installation and commissioning of microwave equipment and conducted surveys and planning for telecom installations. ## Education Learning history ### Muhammad Al Jonah University Aug 2006 – Dec 2011BS, Electronic Engineering I completed a Bachelor of Science in Electronic Engineering, building a foundation in electronics, systems, and technical problem-solving. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.