![SOLANGE NGOH](https://jobicy.com/react/themes/app/images/avatar.jpg) SOLANGE NGOH # Customer Support & Client Success Specialist Open to offers · Member since 28 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationCameroonDesired salaryUnspecifiedWork preferenceRemote Only / Full TimeExperience levelMid * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a customer support and client success professional with over 6 years of experience across insurance, hospitality, and creative services. I have handled high volumes of customer interactions daily while maintaining strong service quality, accuracy, and responsiveness. My background includes inbound and outbound support, client relationship management, complaint resolution, and CRM administration. I am comfortable working across email, live chat, and phone-based support environments, and I consistently focus on retention, satisfaction, and clear communication. I have hands-on experience with Salesforce, Zoho CRM, HubSpot CRM, and Nimble CRM, along with strong proficiency in Google Workspace, Microsoft Word, Microsoft Excel, and Slack. I also bring a process-oriented mindset and a strong attention to documentation and data accuracy. In my recent roles, I supported clients in fast-paced environments, resolved issues efficiently, and collaborated closely with cross-functional teams to improve service delivery. I have a track record of meeting KPIs related to resolution rate, CSAT, and customer retention. I am seeking a fully remote customer success or client support role where I can contribute my communication skills, CRM expertise, and problem-solving abilities. I work well in remote teams and am flexible across time zones. I am bilingual in English and French and hold a Bachelor of Science in Business Management, along with certifications in customer service, project management, and remote work foundations. ## Skills 20 capabilities[Bookkeeping](https://jobicy.com/talent/bookkeeping.md)[Client Relationship Management](https://jobicy.com/talent/client-relationship-management.md)[Client Success](https://jobicy.com/talent/client-success.md)[Communication](https://jobicy.com/talent/communication.md)[CRM Administration](https://jobicy.com/talent/crm-administration.md)[Cross Selling](https://jobicy.com/talent/cross-selling.md)[CSAT](https://jobicy.com/talent/csat.md)[Customer Retention](https://jobicy.com/talent/customer-retention.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Documentation](https://jobicy.com/talent/documentation.md)[Email Support](https://jobicy.com/talent/email-support.md)[KPI Tracking](https://jobicy.com/talent/kpi-tracking.md)[Live Chat Support](https://jobicy.com/talent/live-chat-support.md)[Order Processing](https://jobicy.com/talent/order-processing.md)[Payment Processing](https://jobicy.com/talent/payment-processing.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Renewals](https://jobicy.com/talent/renewals.md)[Upselling](https://jobicy.com/talent/upselling.md) ## Tech stack & tools Working toolkit ### Communications [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/slack/slack-original.svg) Slack](https://jobicy.com/talent?tool=slack.md) ## Experience Career history ### Sales Executive · Ameritas Life Insurance Mar 2024 – May 2026I conducted 40–60 client consultations each month, assessing financial needs and recommending tailored life insurance solutions. I maintained a 90%+ application accuracy rate while processing insurance applications and verifying customer information. I also explained policy features, premiums, exclusions, and benefits clearly to clients. I built and maintained relationships with more than 150 active clients through policy reviews, renewals, and ongoing support, helping improve retention through responsive after-sales service. ### Customer Support Specialist · Mega Chicken Restaurant Aug 2022 – Feb 2024I managed 80–120 customer interactions daily, including orders, cancellations, modifications, and refunds. I resolved customer complaints with a 95% first-contact resolution rate for routine issues and worked closely with kitchen, delivery, cashier, and management teams to maintain service quality during peak periods. I also maintained accurate records for daily customer interactions and tracked recurring issues, contributing to a reduction in repeat complaints through proactive service improvements. ### Client Support Representative · Melo Studios Production House Jan 2020 – Jul 2022I supported 50–70 clients weekly with service selection and package recommendations based on their needs and budget. I processed bookings, invoices, and payments with 99% documentation accuracy, improving operational efficiency through organized record management. I resolved enquiries and complaints with professionalism and empathy, helping improve client retention through consistent communication and proactive follow-up. ## Education Learning history ### University of Yaoundé II SOA 2018Bachelor of Science (B.Sc.), Business Management Bachelor's degree in Business Management completed at the University of Yaoundé II SOA in Cameroon. This professional hasn’t added portfolio projects yet. 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