![Mateusz Wasek](https://jobicy.com/react/themes/app/images/avatar.jpg)
Mateusz Wasek

# Cybersecurity Analyst | Player Support Escalations Specialist

Open to offers · Member since 28 Jul 2026 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationŻywiec, PolandDesired salaryUnspecifiedWork preferenceRemote Only / Full TimeExperience levelMid
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryI am a cybersecurity and support operations professional with experience handling complex customer escalations, account security issues, fraud cases, payment problems, and technical investigations.

I have worked as a final escalation point for sensitive Player Support cases, where I independently assessed situations, determined outcomes within delegated authority, and ensured accurate resolution before management involvement.

My background includes investigating social engineering attempts, account policy violations, legal and privacy requests, and executive-level cases while maintaining confidentiality, compliance, and strong attention to detail.

I also contribute to process improvement by performing root cause analyses, reviewing automated detections, reducing false positives, and maintaining internal documentation and knowledge base content.

I enjoy collaborating across teams, mentoring peers, and supporting consistent investigation standards through quality reviews and best-practice sharing.

I am currently building on my cybersecurity foundation through formal education and certifications, including CompTIA Security+, and I am interested in roles that combine security, investigation, escalation handling, and operational excellence.

## Skills

21 capabilities[Active Directory](https://jobicy.com/talent/active-directory.md)[Cross Functional Collaboration](https://jobicy.com/talent/cross-functional-collaboration.md)[Cybersecurity](https://jobicy.com/talent/cybersecurity.md)[Escalation Management](https://jobicy.com/talent/escalation-management.md)[Fraud Investigation](https://jobicy.com/talent/fraud-investigation.md)[Governance](https://jobicy.com/talent/governance.md)[Identity And Access Management](https://jobicy.com/talent/identity-and-access-management.md)[Incident Response](https://jobicy.com/talent/incident-response.md)[Linux](https://jobicy.com/talent/linux.md)[Log Analysis](https://jobicy.com/talent/log-analysis.md)[Network Security](https://jobicy.com/talent/network-security.md)[OSINT](https://jobicy.com/talent/osint.md)[Penetration Testing](https://jobicy.com/talent/penetration-testing.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Python](https://jobicy.com/talent/python.md)[Risk Assessment](https://jobicy.com/talent/risk-assessment.md)[Risk Management](https://jobicy.com/talent/risk-management.md)[Root Cause Analysis](https://jobicy.com/talent/root-cause-analysis.md)[Technical Documentation](https://jobicy.com/talent/technical-documentation.md)[Vulnerability Assessment](https://jobicy.com/talent/vulnerability-assessment.md)[Windows](https://jobicy.com/talent/windows.md)

## Tech stack & tools

Working toolkit

### Collaboration

[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/jira/jira-original.svg) Jira](https://jobicy.com/talent?tool=jira.md)

### Communications

[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/slack/slack-original.svg) Slack](https://jobicy.com/talent?tool=slack.md)

### Marketing and Sales Tools

[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/salesforce/salesforce-original.svg) Salesforce](https://jobicy.com/talent?tool=salesforce.md)

## Experience

Career history

### Player Support Escalations Specialist (Tier 3) · 5ca

Apr 2021 – Mar 2026Resolved and documented complex customer escalations involving account security, fraud, payment issues, technical problems, and undocumented edge cases requiring independent investigation.

Served as the final escalation point for the majority of complex Player Support cases, independently determining outcomes within delegated authority prior to management involvement.

Investigated suspected social engineering attempts and account-related policy violations, performed root cause analyses, reviewed automated detections, and supported fraud and security prevention initiatives across cross-functional teams.

## Education

Learning history

### Wyższa Szkoła Kształcenia Zawodowego

Jun 2026Bachelor of Engineering, Computer Science - Cybersecurity

Remote Bachelor of Engineering studies focused on computer science and cybersecurity.

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