![Teresa Medina](https://jobicy.com/react/themes/app/images/avatar.jpg)
Teresa Medina

# Customer Service Specialist

Actively looking · Member since 29 Jul 2026 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationNicaraguaDesired salaryUnspecifiedWork preferenceRemote Only / Full TimeExperience levelMid
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryI am a motivated and detail-oriented bilingual professional with experience in customer service, remote administrative support, and client communication in fast-paced environments.

I have handled inbound communications, case follow-ups, scheduling coordination, and record keeping with a strong focus on accuracy and client satisfaction.

My background in Marketing and Advertising gives me a solid understanding of communication, organization, and service delivery, while my ongoing Graphic Design studies add creative and analytical value to my profile.

I am comfortable working independently in remote, U.S.-aligned roles and I adapt quickly to new tools, workflows, and team expectations.

I bring strong time management, multitasking, and problem-solving skills, along with a professional approach to both written and verbal communication.

I am available to start immediately and I am open to remote opportunities where I can contribute reliably, maintain high service standards, and continue growing professionally.

## Skills

19 capabilities[Active Listening](https://jobicy.com/talent/active-listening.md)[Advertising](https://jobicy.com/talent/advertising.md)[Attention To Detail](https://jobicy.com/talent/attention-to-detail.md)[Brand Identity](https://jobicy.com/talent/brand-identity.md)[Client Communication](https://jobicy.com/talent/client-communication.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[English](https://jobicy.com/talent/english.md)[Graphic Design](https://jobicy.com/talent/graphic-design.md)[Inbox Management](https://jobicy.com/talent/inbox-management.md)[Marketing](https://jobicy.com/talent/marketing.md)[Multitasking](https://jobicy.com/talent/multitasking.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Record keeping](https://jobicy.com/talent/record-keeping.md)[Scheduling](https://jobicy.com/talent/scheduling.md)[Spanish](https://jobicy.com/talent/spanish.md)[Time Management](https://jobicy.com/talent/time-management.md)[Verbal Communication](https://jobicy.com/talent/verbal-communication.md)[Written Communication](https://jobicy.com/talent/written-communication.md)

## Tech stack & tools

Working toolkit

### Collaboration

[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/notion/notion-original.svg) Notion](https://jobicy.com/talent?tool=notion.md)

### Communications

[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/slack/slack-original.svg) Slack](https://jobicy.com/talent?tool=slack.md)

### Design

[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/canva/canva-original.svg) Canva](https://jobicy.com/talent?tool=canva.md)

## Experience

Career history

### Customer Service Representative · Dream Art Agency

Mar 2025 – Jun 2026Delivered remote customer service across multiple channels with a client-first approach.

Managed case follow-ups and problem resolution, ensuring client interactions were documented accurately and resolved in a timely manner.

Handled multiple tasks in a virtual environment while maintaining quality standards and collaborating remotely with team members to support smooth workflows.

### Call Center Agent – Customer Service · Ideal BPO

Nov 2023 – Dec 2024Answered high-volume inbound calls professionally and provided accurate assistance across multiple service lines.

Took and relayed detailed messages from clients and medical professionals, coordinated appointment-related information, and shared clinic details clearly and accurately.

Maintained detailed follow-up logs and ensured client inquiries were tracked and resolved appropriately.

## Education

Learning historyNo education data available.

This professional hasn’t added portfolio projects yet.

This professional hasn’t listed any services yet.