![Juan Manuel Anglada](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_73199_1785339172.jpg) Juan Manuel Anglada # Operations Coordinator / Customer Support Specialist Open to offers · Member since 29 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationSan Luis, ArgentinaDesired salaryConfidentialWork preferenceRemote Only / Full TimeExperience levelSenior * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am an operations and customer support professional with more than 10 years of experience across public and private organizations. My background combines administrative management, issue resolution, CRM usage, and quality-focused work under ISO 9001 practices. I have supported member services, citizen service, customer incidents, commercial requests, and back-office coordination in high-volume environments. I also have experience training doctors, internal users, and new team members on data entry, digital records, and internal systems. I am especially interested in remote and international opportunities where I can contribute through process improvement, service mindset, and operational discipline. I value organized workflows, accurate documentation, and collaborative work that improves customer experience and internal efficiency. ## Skills 14 capabilities[B2B Sales](https://jobicy.com/talent/b2b-sales.md)[Claims Management](https://jobicy.com/talent/claims-management.md)[CRM](https://jobicy.com/talent/crm.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Documentation](https://jobicy.com/talent/documentation.md)[Food Safety](https://jobicy.com/talent/food-safety.md)[ISO 9001](https://jobicy.com/talent/iso-9001.md)[Operations](https://jobicy.com/talent/operations.md)[Pest Control](https://jobicy.com/talent/pest-control.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Quality Management](https://jobicy.com/talent/quality-management.md)[Remote Work](https://jobicy.com/talent/remote-work.md)[Sales Support](https://jobicy.com/talent/sales-support.md) ## Tech stack & tools Working toolkit ### Data Stores [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/mysql/mysql-original.svg) MySQL](https://jobicy.com/talent?tool=mysql.md) ### Development [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/github/github-original.svg) GitHub](https://jobicy.com/talent?tool=github.md) ### Languages & Frameworks [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/java/java-original.svg) Java](https://jobicy.com/talent?tool=java.md)[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/javascript/javascript-original.svg) JavaScript](https://jobicy.com/talent?tool=javascript.md)[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/nodejs/nodejs-original.svg) Node.js](https://jobicy.com/talent?tool=nodejs.md)[![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/php/php-original.svg) PHP](https://jobicy.com/talent?tool=php.md) ## Experience Career history ### Quality Management and Member Support · DOSEP, State Health Insurance Organization Jan 2023 – PresentI manage administrative health-related cases, member support requests, and operational follow-up. I coordinate internal workflows, track documentation, and support resolution of service issues. I also train doctors and internal users on data entry, digital records, and the use of internal systems. I work with Tramix, Cawri, SQL, and management tools to improve information accuracy and response time. ### Quality and Citizen Service Coordinator · Municipality of JK Jan 2017 – Jan 2022I handled citizen service, claims management, administrative files, and user communication. I supported food safety, pest control, and quality-related operational areas. I improved internal processes through better organization, documentation, and follow-up routines. I worked with administrative systems and case tracking to increase visibility across departments. ### Customer Service and Sales Team Support · Movistar Jan 2013 – Jan 2017I resolved customer incidents, commercial requests, and service issues in a high-volume environment. I trained new team members and supported coordination of corporate sales activities. I used CRM tools to manage customer information, follow-ups, and commercial opportunities. I also participated in quality processes aligned with ISO 9001:2015 standards. ### Commercial and Financial Sales Coordinator · Core Fin S.A. Jan 2011 – Jan 2013I managed a B2B client portfolio, commercial follow-up, financial products, and customer requests. I supported credit and collections operations using CRM, SAP, and administrative tools. I coordinated operational follow-up to solve account, payment, and documentation issues. ## Education Learning history ### IRAM 2023 – 2023Master's Degree, Quality and Strategic Planning ### IRAM / IRCA Dates not specifiedCertification, ISO 9001:2015 Lead Auditor A17256 ### IRAM 2014 – 2014Certification, ISO 9001 Internal Auditor This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.