![Jimmy Baldizon](https://jobicy.com/react/themes/app/images/avatar.jpg) Jimmy Baldizon # Client Success & Technical Support Specialist Open to offers · Member since 29 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationRowlett, United StatesDesired salaryUnspecifiedWork preferenceHybrid / Full TimeExperience levelMid * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a client-focused professional with over 4 years of experience in customer service, relationship management, and technical support in high-volume, KPI-driven environments. I have been recognized as a Top 1% Verizon performer and multiple District Top Performer for consistently exceeding customer satisfaction, sales, and operational goals. My background includes managing 25–100+ customer interactions daily, resolving complex issues, and delivering personalized support across devices, billing, connectivity, software, and account services. I am skilled at building trusted client relationships, maintaining accurate CRM documentation, and collaborating across teams to improve service outcomes. I also bring hands-on technical troubleshooting experience with mobile devices, POS systems, Windows and Mac OS, iOS and Android, and basic networking concepts. In addition, I have practical experience with custom PC building, hardware optimization, and digital marketplace operations, which strengthened my analytical thinking, problem-solving, and attention to detail. ## Skills 22 capabilities[Account Management](https://jobicy.com/talent/account-management.md)[Android](https://jobicy.com/talent/android.md)[Client Success](https://jobicy.com/talent/client-success.md)[Communication](https://jobicy.com/talent/communication.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Cross Functional Collaboration](https://jobicy.com/talent/cross-functional-collaboration.md)[Customer Satisfaction](https://jobicy.com/talent/customer-satisfaction.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[DHCP](https://jobicy.com/talent/dhcp.md)[DNS](https://jobicy.com/talent/dns.md)[Documentation](https://jobicy.com/talent/documentation.md)[Google Workspace](https://jobicy.com/talent/google-workspace.md)[iOS](https://jobicy.com/talent/ios.md)[Networking](https://jobicy.com/talent/networking.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Relationship Management](https://jobicy.com/talent/relationship-management.md)[Sales](https://jobicy.com/talent/sales.md)[Salesforce CRM](https://jobicy.com/talent/salesforce-crm.md)[Scheduling](https://jobicy.com/talent/scheduling.md)[TCP IP](https://jobicy.com/talent/tcp-ip.md)[Technical Troubleshooting](https://jobicy.com/talent/technical-troubleshooting.md)[Windows](https://jobicy.com/talent/windows.md) ## Tech stack & tools Working toolkit ### Marketing and Sales Tools [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/salesforce/salesforce-original.svg) Salesforce](https://jobicy.com/talent?tool=salesforce.md) ### Mobile [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/android/android-original.svg) Android](https://jobicy.com/talent?tool=android.md) ## Experience Career history ### Client Success & Technical Support Specialist · Verizon Jan 2021 – May 2025High-volume client-facing role providing relationship management, account support, technical troubleshooting, and personalized solutions for 25–100+ customers daily in a structured, KPI-driven environment. Recognized as a Top 1% Verizon performer and earned multiple District Top Performer recognitions for consistently exceeding customer satisfaction, sales, and operational performance goals. Managed customer interactions from initial engagement through issue resolution, documented case notes in Salesforce CRM, and partnered with cross-functional teams to improve service outcomes. ### Store Associate / Delivery Driver · Marco's Pizza Nov 2016 – Nov 2020Worked in an operations and customer service role managing POS systems, transaction processing, and team coordination in a fast-paced service environment. Handled cash and card payments, supported scheduling and inventory tracking, and maintained consistent customer service standards under high-volume conditions. Built reliability, organization, and comfort with digital tools and basic transaction accounting. ### Digital Marketplace Operator · Steam E-Commerce (Self-Managed) Jun 2016 – Nov 2016Managed an independent online storefront and digital asset transactions in a self-directed e-commerce environment. Tracked sales data, maintained accurate transaction records, and applied basic analytical and bookkeeping practices. Developed practical knowledge of digital marketplace operations and account management. ## Education Learning history ### Google / Coursera Dates not specifiedGoogle IT Support Professional Certificate, IT Support In progress certification focused on foundational IT support skills. ### Collin College Jan 2017 – Dec 2018Game & Interactive Media Design, Game & Interactive Media Design Studied game and interactive media design. ### Richland Community College Jan 2016 – Dec 2017Game & Interactive Media Design, Game & Interactive Media Design Studied game and interactive media design. ### Naaman Forest High School 2016High School Diploma Completed high school education. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.