![Tayane de Toledo Arruda](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_73229_1785354583.jpg) Tayane de Toledo Arruda # Customer Support Open to offers · Member since 29 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationVila Velha, BrazilDesired salaryUnspecifiedWork preferenceRemote Only / Full TimeExperience levelMid * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a customer-focused professional with experience in customer support, administrative assistance, document management, and academic services. I have a strong background in communication, organization, and problem-solving, and I enjoy helping clients while keeping workflows efficient and well-structured. In my work, I have handled customer inquiries, supported sales operations, coordinated multiple projects, and delivered personalized service with attention to detail and deadlines. I also have experience providing public support through volunteer work, assisting people with digital government services, documentation, and benefit applications. My academic background in Social Work has strengthened my ability to understand people’s needs, communicate clearly, and work with empathy in service-oriented environments. I am especially interested in remote opportunities where I can contribute to customer success, administrative support, and operational improvement. ## Skills 30 capabilities[Administrative Support](https://jobicy.com/talent/administrative-support.md)[Attention To Detail](https://jobicy.com/talent/attention-to-detail.md)[Canva](https://jobicy.com/talent/canva.md)[Childcare](https://jobicy.com/talent/childcare.md)[Client Relationship Management](https://jobicy.com/talent/client-relationship-management.md)[Communication](https://jobicy.com/talent/communication.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[CRM](https://jobicy.com/talent/crm.md)[Customer Experience](https://jobicy.com/talent/customer-experience.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Document Management](https://jobicy.com/talent/document-management.md)[Google Workspace](https://jobicy.com/talent/google-workspace.md)[Microsoft Excel](https://jobicy.com/talent/microsoft-excel.md)[Microsoft PowerPoint](https://jobicy.com/talent/microsoft-powerpoint.md)[Microsoft Word](https://jobicy.com/talent/microsoft-word.md)[Negotiation](https://jobicy.com/talent/negotiation.md)[Organizational Skills](https://jobicy.com/talent/organizational-skills.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Project Coordination](https://jobicy.com/talent/project-coordination.md)[Quality Assurance](https://jobicy.com/talent/quality-assurance.md)[Record keeping](https://jobicy.com/talent/record-keeping.md)[Research](https://jobicy.com/talent/research.md)[Social Work](https://jobicy.com/talent/social-work.md)[Team Collaboration](https://jobicy.com/talent/team-collaboration.md)[Time Management](https://jobicy.com/talent/time-management.md)[Tutoring](https://jobicy.com/talent/tutoring.md)[Workflow Management](https://jobicy.com/talent/workflow-management.md) ## Tech stack & tools Working toolkit ### Design [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/canva/canva-original.svg) Canva](https://jobicy.com/talent?tool=canva.md) ### Development [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/wordpress/wordpress-original.svg) WordPress](https://jobicy.com/talent?tool=wordpress.md) ## Experience Career history ### Founder · TextoArt Jan 2023 – PresentI founded and managed TextoArt, where I handled customer inquiries and provided personalized support. I also edited and formatted academic documents using ABNT, APA, and Vancouver standards, while coordinating multiple projects and meeting deadlines. This role strengthened my ability to manage client relationships, organize workflows, and deliver high-quality service in a remote-friendly environment. ### Customer Service Associate · Grãos Brasil JF Mar 2024I assisted customers and supported sales operations while helping maintain a positive customer experience. My responsibilities also included organizing merchandise and contributing to smooth day-to-day store operations. This position reinforced my customer service skills, adaptability, and attention to operational detail. ### Volunteer · COVID-19 Community Volunteer Jan 2020 – Dec 2022I supported citizens with digital government services, documentation, and benefit applications during the COVID-19 period. This volunteer work required patience, clear communication, and the ability to guide people through administrative processes. It also helped me develop a strong sense of public service and problem-solving in high-need situations. ### Private Tutor & Childcare Provider · Private Tutor & Childcare Provider Jan 2010 – Dec 2017I supported children's educational development through tutoring and childcare responsibilities. I maintained communication with families and organized learning routines to support consistency and progress. This experience strengthened my interpersonal skills, responsibility, and ability to work with care and structure. ## Education Learning history ### Bachelor's Degree in Social Work Jan 2017 – Dec 2021Bachelor's Degree, Social Work I completed a bachelor's degree in Social Work, which provided me with a strong foundation in human services, communication, and support-oriented work. ### Graphic Design Technical Program Dates not specifiedTechnical Program, Graphic Design I am currently pursuing a technical program in Graphic Design. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.