![Fernando Chaves Pittier](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_73230_1785356305.jpg) Fernando Chaves Pittier # Customer Support and Retention Specialist Open to offers · Member since 29 Jul 2026 [Message](https://jobicy.com/dashboard-page.md) ShareLocationSan José, Costa RicaDesired salaryUnspecifiedWork preferenceHybrid / Full TimeExperience levelSenior * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a highly versatile and results-driven professional with more than 25 years of experience bridging customer service and digital technology. I have built my career across finance, telecom, travel, and online gaming environments, where I have handled high-volume support, client retention, sales, and floor support responsibilities. I am known for staying calm under pressure, resolving complex issues, and maintaining strong customer relationships. In addition to customer-facing work, I bring technical experience in web development, graphic design, SEO, and project management. I have also contributed as an AI Developer Engineer and Automation Integration Specialist, which reflects my interest in combining business needs with practical technology solutions. I have worked in roles that required leadership, training, and real-time support for new hires, and I enjoy helping teams improve performance and service quality. My background includes work with tools and platforms such as WordPress, Wix, Joomla, Salesforce, Google Workspace, Adobe Photoshop, Illustrator, and Blender 3D. I am bilingual at a C1 level and comfortable communicating with diverse clients and teams. I value clear communication, attention to detail, and a strong service mindset in every role I take on. I am currently building entrepreneurial projects and continue to look for opportunities where I can contribute my experience in customer support, retention, digital operations, and web-based business growth. ## Skills 23 capabilities[Account Management](https://jobicy.com/talent/account-management.md)[Affiliate Marketing](https://jobicy.com/talent/affiliate-marketing.md)[AI Development](https://jobicy.com/talent/ai-development.md)[Attention To Detail](https://jobicy.com/talent/attention-to-detail.md)[Call Center Operations](https://jobicy.com/talent/call-center-operations.md)[Communication](https://jobicy.com/talent/communication.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Digital Marketing](https://jobicy.com/talent/digital-marketing.md)[Graphic Design](https://jobicy.com/talent/graphic-design.md)[Live Chat](https://jobicy.com/talent/live-chat.md)[Multitasking](https://jobicy.com/talent/multitasking.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Project Management](https://jobicy.com/talent/project-management.md)[QA](https://jobicy.com/talent/qa.md)[Real Estate](https://jobicy.com/talent/real-estate.md)[Retention](https://jobicy.com/talent/retention.md)[Sales](https://jobicy.com/talent/sales.md)[SEO](https://jobicy.com/talent/seo.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)[Training](https://jobicy.com/talent/training.md)[Troubleshooting](https://jobicy.com/talent/troubleshooting.md)[Web Development](https://jobicy.com/talent/web-development.md) ## Tech stack & tools Working toolkit ### Assets and Media [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/blender/blender-original.svg) Blender](https://jobicy.com/talent?tool=blender.md) ### Development [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/wordpress/wordpress-original.svg) WordPress](https://jobicy.com/talent?tool=wordpress.md) ### Marketing and Sales Tools [![Image](https://cdn.jsdelivr.net/gh/devicons/devicon@master/icons/salesforce/salesforce-original.svg) Salesforce](https://jobicy.com/talent?tool=salesforce.md) ## Experience Career history ### CS Credit Agent (Merrick Bank) · Teleperformance Oct 2023 – PresentI manage high-volume inbound calls and provide premium credit card services, including payments, card requests, and retention support. I also serve as a floor support assistant for new hires, offering real-time guidance and troubleshooting to help them succeed in their roles. My work focuses on client retention, dispute resolution, and maintaining a professional customer experience while meeting performance targets. ### Wagering and Horse Raising Clerk · Web Design Solutions S.A Dates not specifiedI delivered support to a high-volume customer base in the online gaming industry. I resolved complex account issues while maintaining professionalism under pressure and ensuring a positive customer experience. I consistently worked to exceed customer satisfaction performance metrics. ### Customer Service Representative · Mangostin Inc (Betphoenix) Dates not specifiedI provided exceptional support to a high-volume customer base in the online gaming industry. I handled complex account issues and maintained a calm, professional attitude in demanding situations. My role required strong service skills and a consistent focus on customer satisfaction. ### Customer Service Agent · Tobraso S.A (5dimes) Dates not specifiedI provided efficient and accurate support to clients via phone and email. I maintained a strong understanding of company policies to ensure first-call resolution and reliable service. This role strengthened my ability to communicate clearly and solve customer issues quickly. ### Retention Agent (Telecom) · Support Services Group Dates not specifiedI worked in telecom retention, supporting customers and helping preserve client relationships. The role required persuasive communication, problem solving, and a strong focus on customer satisfaction. I contributed to service continuity by addressing concerns and encouraging customer loyalty. ### Customer Service & Sales (AT&T / DirecTV) · Sykes Dates not specifiedI supported customers in a combined service and sales environment for AT&T and DirecTV. My responsibilities included customer assistance, issue resolution, and sales-oriented communication. This experience strengthened my ability to balance service quality with business goals. ### Real Estate Agent · The Costa Rica Team Dates not specifiedI worked in real estate, supporting clients through property-related needs and communication. The role required relationship building, negotiation, and attention to client requirements. I developed stronger interpersonal and sales skills through this experience. ### Hotel Receptionist & Tour Operator · Villa Roca Dates not specifiedI handled front-desk reception and tour operations in a hospitality environment. My work involved guest service, coordination, and ensuring smooth day-to-day operations. This role reinforced my customer service, organization, and communication abilities. ### Founder & CEO · Lededge Costa Rica PresentI founded and currently lead this venture as part of my entrepreneurial work. The role reflects my interest in business development, leadership, and building new opportunities. I use this experience to apply strategic thinking and execution across projects. ### Founder & CEO · Ongabe Travel & Health PresentI founded and currently lead this venture, focusing on travel and health-related business initiatives. This work allows me to combine business planning, service design, and operational thinking. It also reflects my ongoing commitment to entrepreneurship and growth. ### Webmaster & SEO · Advized Affiliate Marketing Dates not specifiedI developed and optimized an affiliate marketing website. My responsibilities included website management, SEO improvement, and digital performance optimization. This experience strengthened my technical and marketing capabilities. ### Personal Portfolio Developer · fradPter Studio Dates not specifiedI created and maintained a personal portfolio to showcase my design and development capabilities. The project highlights my experience in web presentation, creative design, and technical execution. It serves as a practical demonstration of my multidisciplinary background. ## Education Learning history ### Liceo de Costa Rica Dates not specifiedBachiller en Educación General Básica Completed general basic education studies. ### Instituto Nacional de Aprendizaje (INA) Dates not specifiedVocational Training Completed vocational training focused on practical professional development. ### Google Learn Dates not specifiedCertification, Project Management Completed a project management certification. ### Sprint Dates not specifiedCertification, Customer Finance Specialist Completed certification in customer finance specialization. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.